All Customer experience articles – Page 20
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AnalysisResearch: 57 retail bosses reveal plans to navigate 2023
The bosses of leading retailers including Primark, Ikea, Waitrose, Under Armour, ProCook, River Island and McDonald’s have spoken in-depth to Retail Week for a landmark new report – Retail 2023.
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Retail VoiceNavigating the retail industry today
From staff shortages and recession fears to cost of living crisis and the modern shop floor, Fourth examines how retailers can shine as they head into the Golden Quarter.
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NewsJD Sports and Nike launch connected loyalty programme
JD Sports has extended its ties with Nike as the first European retail partner for its Connected Partnership loyalty programme.
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AnalysisAnalysis: Setting a new direction – How Gymshark, Lick and Farmison are evolving DTC
Online-only DTC brands were expected to transform retail a few short years ago, but recent struggles have raised questions about their long-term viability. Does the model have a future?
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AnalysisFrom BeReal to drone deliveries: Walmart, Rotaro and Trinny London reveal top CX investments
Retail Week’s Consumer Week kicks off today. From tapping into new demographics to understanding what shoppers really want from in-store experiences, retailers and brands from across the industry will share how they are engaging with cash-strapped consumers
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NewsMorrisons launches media business to capture brands’ advertising revenues
Morrisons has become the latest retailer to launch an advertising media business connecting brands to consumers.
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Retail VoiceHow AI can simplify self-service shopping
Retailers looking to provide consumers with a more convenient way to buy loose items should consider simplifying pick lists using AI technology such as computer vision, says Diebold Nixdorf’s Matt Redwood
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Retail VoiceWhy empowering staff can lead to success
Trust is built from the inside out and retailers should give greater responsibility to staff across their businesses, says Maze’s Mark Rice
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Retail VoiceDoes your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
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AnalysisBargains, brands and brunches: How outlet centres are fending off cost-of-living crunch
As consumers tighten their belts amid the cost-of-living crunch, Retail Week explores whether outlet centres can buck the trend and retain a large share of their wallets
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NewsRiver Island launches 'elevated' tech-driven new store concept
River Island is opening a new concept store named River Studios.
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AnalysisAnalysis: Five things you need to know about beauty B Corp Natura
The Body Shop’s parent company Natura &Co has been through a tumultuous few years since it acquired Avon in 2020
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AnalysisWinning strategies for 2023: How River Island is future-proofing its supply chain
River Island supply chain director Susanne Robbins will reveal how the fashion retailer is investing in technology and automation at Retail Week’s upcoming networking and learning event.
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GalleryStore gallery: Lego goes big on experience at revamped Leicester Square flagship
Toy brand Lego has unveiled an expanded and refurbished Leicester Square store.
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Retail VoiceThe best CX bet in a shrinking market
Striving for growth in today’s retail market can be made easier by focusing on winning customer missions, according to Uncrowd CEO Richard Hammond
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Retail VoiceRetail reloaded: why successful CX starts with an identity-first approach
With customer expectations continuing to evolve in a digital-first world, Okta’s Ian Lowe examines how identity and access management can help UK retail brands stay ahead of the curve
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Retail VoiceThe secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
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AnalysisRetail 100: Three lessons from the sector’s most inspiring leaders
The 17th annual Retail 100 is a celebration of the individuals transforming the sector, disrupting traditional retail models and being a voice for the industry. Retail Week explores some common trends shared by the leaders featured
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GalleryStore gallery: Magnet serves up immersive kitchen concept store
Magnet has unveiled a new store format complete with a fully functioning kitchen
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AnalysisAnalysis: Five things you need to know about booze specialist Naked Wines
Naked Wines has virtually doubled in size since selling Majestic just two and a half years ago, but its share price tumbled 40% last month after it warned sales and profits would take a hit this year amid “greater uncertainty” in the economy