‘Retail pay is rising at record levels – something’s got to give’

Woman scanning a wine bottle at self-checkout

 The investment case for technology increasingly stands up because people are becoming more expensive, observes Fran Minogue

Retail pay has been rising at record levels and for the big four grocers and many other major companies, it now sits well above the National Minimum Wage.

Why is this and what is the knock-on effect?

 

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