All Customer experience articles – Page 11
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Analysis
Retail 100 2022: In numbers – more new names than ever break through
Retail Week’s annual index of the UK’s most inspiring retail leaders has landed with a 125% increase in new entries and 35% greater female and non-binary representation.
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Report Store
Retail 100 2022
Retail Week’s annual celebration of the sector’s 100 most influential individuals
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Retail Voice
Retail media: A multibillion-pound opportunity to improve CX and revenue
With the retail media market set to be a £100bn juggernaut over the next five years, according to global consulting firm BCG, there is a colossal opportunity for retailers to boost their bottom line. WNS’ Brian Burchfield delves into the ways retailers can capitalise on retail media.
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Opinion
‘Avalanche of returns is dragging down profits in an industry living on thin margins’
Retailers are adopting a variety of measures to try to soothe the growing returns headache. Alvarez & Marsal’s head of retail Erin Brookes looks at how the challenge is being addressed
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Retail Voice
Three reasons why retailers should switch from reactive to predictive monitoring
With flexibility now one of the linchpins of a successful business, Diebold Nixdorf’s Leyla Feghhi sets out the case for retailers using managed services to ensure they are as proactive as possible.
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Retail Voice
Three stages of retail opportunity in the metaverse
With the metaverse offering retailers a whole new level of customer interaction, EY’s Thomas Harms takes a look at what firms can do to seize the moment
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Analysis
In pictures: Platinum jubilee – a look back at 70 years of seismic change in retail
As the nation celebrates the Queen’s platinum jubilee, we take a look at how retail has been transformed during her reign, from the rise of self-service to the emergence of consumer culture.
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Video
Watch: Boots CIO – a ‘meaningful difference’ in customer messaging forges a more human connection
Join Boots and Cognizant as they discuss why connecting with customers, especially younger, digital-native consumers, is becoming increasingly complex.
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Retail Voice
Three ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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Opinion
Alessandra Bellini: ‘Now more than ever, we must make healthy food accessible to all’
The cost-of-living crisis may be dominating headlines, but making products healthier and more sustainable is just as important, says Alessandra Bellini, chief customer officer at Tesco.
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Retail Voice
Four ways to enhance your payments experience
Increasing conversion rates is a constant ambition for ecommerce retailers, with dropouts in the checkout process a particularly challenging issue to resolve. Payoneer’s Lochan Sim sets out four tips to strengthen your payment experience as you expand and grow.
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Opinion
‘Younger people – your future consumers – now as likely to enjoy shopping in-store as online’
Digital natives are now less wowed by the capabilities of online and will drive the future of stores, says PwC UK industry leader for consumer markets Lisa Hooker
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Report Store
Rents, Rates, Reform
Twenty-five leading retailers on the blueprint to solve the industry’s property crisis
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Opinion
‘Paltry demand shows rapid delivery may not outlast the pandemic’
Q-commerce was a lifeline for customers and attracted billions from investors during the pandemic, but there are already signs that the delivery app gold rush is slowing down.
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Analysis
From Bower Collective to Pasta Evangelists – how subscriptions are leading CX
Retail Week examines why subscription models are key to locking in loyalty and how these new businesses are driving exceptional experiences in our report 9 CX Disruptors.
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Analysis
Sustainability and savings: the six apps your customers will be downloading in 2022
As more transactions are carried out on mobile devices and consumers seek easier and better ways of living, shopping and saving, Retail Week explores the apps shoppers will be downloading in 2022.
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Retail Voice
How store staff can keep customers coming back
Why do retailers spend millions to create footfall and then leave the in-store customer experience to chance, asks Maze UK and Ireland managing director Jim Nicholson.
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News
George at Asda launches collaboration with Netflix
George at Asda will partner with Netflix to offer a range of fashion and lifestyle products based on the streaming service’s original series.