All Customer experience articles – Page 8
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News
New Look partners with ZigZag to open returns kiosks
New Look has partnered with returns management platform ZigZag Global and will start to roll out return kiosks in a selection of its stores this week.
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Analysis
Boots vs Superdrug: battle of the high street health and beauty heroes
As they continue to innovate both on- and offline and right-size their store estates, both retailers’ financial upward trajectories are expected to gain momentum. But which health and beauty retailer will emerge victorious when we put them head to head?
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Innovation of the Week
From metaverse beauty tie-ups to rental housing – 18 innovations changing retail
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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News
Dunelm teams up with Airtasker for furniture installation
Dunelm has launched a collaboration with gig-economy services marketplace Airtasker.
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Innovation of the Week
Innovation of the Week: Lush pop-ups hit the right note at festivals
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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Analysis
Sky gardens and skateparks: What Oxford Street could look like in the future
In its current state, Oxford Street is dragging its heels in the rank of international retail centres. But what could it look like if it was a gold-medal winner? We tasked creative agency Imagination to come up with a new vision for Oxford Street, in an ideal world with unlimited budget, free from timeframes and not at the mercy of willingness from its stakeholders. Here’s what it came up with
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News
John Lewis extends same-day delivery beyond London
Department store business John Lewis has launched same-day delivery outside of London, following the scheme’s success in the capital.
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Analysis
The biggest consumer trends of Christmas 2023
How customers will be shopping during the 2023 golden quarter
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News
Harrods unveils plans for first private members’ club in Shanghai
Luxury department store Harrods has unveiled plans to open its first-ever private members’ club in Shanghai, China, by the end of the year.
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Retail Voice
Six trends retailers should continue watching across the next six months
From spending on experiences to an abundance of payment options, Mastercard examines six of the biggest consumer trends retailers should be focused on for the rest of the year
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Analysis
Strategy spotlight: Five ways Zara owner Inditex can remain on top
Inditex saw group profits surge in its latest quarter, with pre-tax profit margins rising from 14.7% to 19.8% and group EBITDA jumping 14% to €2.2bn (£1.89bn) for the three months to April 30, 2023 (2023/24)
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Retail Voice
How empathy and empowerment can transform the frontline experience
From disgruntled consumers to high-pressured, busy environments, customer-facing roles in retail often bear the brunt of the more challenging aspects of the industry. Workday’s Laurent Homeyer examines five ways retail leaders can enhance the front-line experience.
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Analysis
Send it back: can online fashion turn its returns problem around?
With return rates on the increase, Retail Week looks at what fashion retailers can do to transform this perennial pain point into a potential opportunity
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Events
Innovation Summit 2023
Virtual fitting rooms. Metaverse makeup labs. Frictionless checkouts. Fresh meal vending machines. Hyper-personalised marketing. The age of innovation has arrived and it’s here to stay. But how can you keep up?
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News
Wilko extends deal with home delivery provider to 2026
Wilko has extended its contract with home delivery provider GXO to June 2026.
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Opinion
‘Accepting rocketing returns as “cost of doing business” is limp admission of defeat’
It’s too big and it doesn’t fit. A dress? A T-shirt? A pair of shoes? How about your returns percentage each year? Brian Kalms looks at how retailers can address the problem
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Innovation of the Week
Innovation of the Week: Sephora opens second ‘store of the future’ in Shanghai
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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Data
Forecast: How the sports and outdoor sector continues to excel
The Retail Week analyst team forecasts that the UK sports and outdoor market will grow at a compound annual growth rate (CAGR) of 4.6% in the five years to 2026/27 as retailers fight to gain market share in this lucrative category
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Events
Consumer Summit 2023
Retail Week’s third annual Consumer Summit will help redefine CX strategies and take a deep dive into the consumer psyche.
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Innovation of the Week
Innovation of the Week: Amazon leverages AI to detect damaged goods
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.