All Customer experience articles – Page 8
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NewsGoPuff launches Aldi price match on 50 essential items in time for Christmas
On-demand delivery brand GoPuff has launched an Aldi price match scheme on 50 essential items just in time for Christmas
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Supplier InsightHow retailers are harnessing AI-powered personalisation
Personalisation has become far more than targeted emails and discounts, now utilising AI to enhance customer experiences and drive operational efficiencies. Here we explore the trends driving AI-powered personalisation in 2025
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Innovation of the WeekBenefit has launched its first virtual 3D shopping experience
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsJohn Lewis strengthens Black Friday offering with big beauty deals
John Lewis has added hundreds of beauty offers to its Black Friday event, including brands like Charlotte Tilbury and Mac as it expects more customers than ever to shop during the promotional period.
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NewsGlobal marketplace AliExpress launches Singles Day shopping event in the UK
Alibaba-owned global marketplace AliExpress is launching its Singles Day event in the UK from November 8 to November 18 with exclusive deals on offer.
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Opinion‘Retail needs to sit up and listen to every available different way of thinking’
It may feel as if the retail industry is embracing the challenge of change, but Julia Reynolds wonders whether too often it’s surveying the scene through the wrong end of the telescope
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NewsPandora hails growth after scaling up investments in personalisation and brand perception
The jewellery specialist Pandora hailed 11% organic growth in its third quarter after focusing on investing in customer experience and brand perception.
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AnalysisWhere are retailers on their hyper-personalisation journeys?
All retailers are playing around with personalisation, but the rise of AI brings even more opportunities with the right strategy in place. We interview retailers including Osprey London, DFS and Dune to find out how they’re making progress
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InterviewQ&A: Chelsea Peers founder on continuing to capitalise on the loungewear boom
Retail Week sat down with premium pyjama and loungewear brand Chelsea Peers founder Tom Pyne, to discuss the ongoing boom of loungewear, the importance of a broad customer base, and how third-party partners have been the key to success.
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NewsBoots expects this Black Friday to be its ‘biggest-ever’
Exclusive: The UK’s largest health and beauty retailer expects this Black Friday to be its biggest ever for deals - and, it hopes, for sales - as it gears up for a month of promotions and offers, Retail Week can reveal.
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VideoAmazon celebrates acts of kindness with show-stopping Christmas ad
Amazon has released its Christmas advert for 2024, with a singing janitor at the heart of the campaign.
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NewsJohn Lewis adds buy now, pay later option with Klarna
Department store group John Lewis is to offer online customers a buy now, pay later payment option after teaming up with financial services provider Klarna.
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NewseBay to open ‘Listings in Lights’ Christmas pop-up
Online marketplace eBay is set to open a pop-up on Tottenham Court Road for two days, offering a range of pre-loved gifts just in time for Christmas.
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Innovation of the WeekAdidas has partnered with global media platform Teads on dynamic product ads
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsCurrys has promised that none of its Black Friday deals have been cheaper in the last six months
Electricals giant Currys has made a commitment to ensure that none of its 3,000-plus Black Friday deals have been cheaper in the last six months.
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NewsJo Malone London has launched a new immersive Christmas pop-up
Jo Malone London has launched an immersive pop-up in Covent Garden showcasing what the brand has to offer in time for Christmas.
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NewsSainsbury’s sells Argos credit card business as it focuses on core grocery offering
Sainsbury’s has sold its Argos credit card arm for £720m, as part of its continued strategy of focusing on its core retail offering.
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NewsPoundland cuts prices to ‘reduce costs for customers’ after Budget tax rises
Value retailer Poundland has unveiled a raft of price reductions on essential items following yesterday’s Budget.
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NewsM&S is going to add self-checkouts to all of its fitting rooms
Marks & Spencer is set to add self-checkouts to all of its fitting rooms to prevent customers from queuing twice while shopping.
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NewsAmazon has expanded its same-day delivery service to 80 UK towns and cities
Pureplay giant Amazon has expanded its same-day delivery service to more than 80 towns and cities across the UK.