All Customer experience articles – Page 4
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Opinion
‘As Vinted dominates pre-loved fashion, are retailers missing a trick?’
Earlier this month, eBay scrapped seller fees on consumer-to-consumer fashion and it’s no wonder – the secondhand market for clothing is soaring. But there is one problem for established players such as eBay and Depop: the exodus of customers switching to Vinted
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Analysis
Sephora CEO Guillaume Motte reveals secrets of retailer’s success
It’s 10am and the doors to Sephora’s Champs-Élysées flagship are opened to an expectant queue of customers in the heart of Paris.
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Retail Voice
The four ingredients of a great delivery strategy
From scalability to agility, nShift’s Mattias Gredenhag examines the four must-haves retailers need to consider when it comes to delivery
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Interview
Q&A: Holland & Barrett execs on its journey from vitamin shop to wellness destination
As Holland & Barrett launches its biggest-ever investment in women’s healthcare, Retail Week speaks to the executives behind the new campaign to discover how it fits into the retailer’s transformation strategy
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News
Holland & Barrett invests £4m in women’s health
Holland & Barrett is investing over £4m in its women’s health offer as it kicks off its new ‘Own Every Day of the Month’ campaign to bring awareness and education to women’s health issues.
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News
Matalan adds 17 new brands and gets more inclusive on sizes
Matalan has launched 17 new third-party brands and extended its sizing options, strengthening its “commitment to bring customers better choice, style and value”.
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News
Morrisons launches AI-based loyalty card feature in UK first
Morrisons is launching a new feature under its Morrisons More Card loyalty scheme which uses AI to personalise offers to each customer.
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News
Pret a Manger subscription crackdown leaves customers up in arms over app
Food-to-go specialist Pret is facing a customer rebellion after its attempts to crack down on subscription sharing left shoppers facing difficulties getting their free coffees.
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News
M&S teams up with HSBC to enhance digital customer experience
Marks & Spencer’s banking arm has struck a new deal with HSBC to bring together digital payments and loyalty and create a more personalised experience for customers.
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Analysis
How Currys became one of the UK’s most productive retailers
Currys has leapfrogged into the top five in a ranking of The UK’s Top 30 Most Productive Retailers, according to new exclusive data.
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Innovation of the Week
From next-gen AI to Apple Vision Pro: 13 global retail innovations shaking up the industry
Here we bring you the latest quarterly roundup of 13 innovations that caught our attention over the past three months, from ways to protect store staff to Apple’s latest device and an explosion of new AI tools.
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Opinion
‘Under new management, customer complaints are music to the ears at Morrisons’
It was Microsoft tycoon Bill Gates who said “your most unhappy customers are your greatest source of learning” – now Morrisons seems to be taking the same view.
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Interview
Q&A: Spoke founder Ben Farren on the importance of the right fit
As menswear retailer Spoke continues to prioritise making clothes “built for fit with real craftsmanship”, founder and chief executive Ben Farren talks to Retail Week about how he turned his tailoring travails into a booming brand.
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News
Exclusive: Boots rolls out Klarna payments on app and website
Health and beauty giant Boots has rolled out the use of Klarna payments from today, Retail Week can reveal.
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Supplier Insight
Revealed: Four ways retailers can reduce omnichannel friction
Simplifying sign-ins, prioritising privacy and delivering consistency can all help build consumer trust and have a knock-on positive impact on a retailer’s bottom line
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Innovation of the Week
Matalan launches ‘hugely exciting’ Gen-AI marketing tool
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Retail Voice
Don’t let innovation and choice fall down the priority list
As consumers become ever more discerning, Worldpay’s Pinar Koygun takes a look at five ways retailers can deepen their engagement with customers
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Retail Voice
Five ways to make smart use of data
From market spend insights to mobility metrics, Experian examines five areas where retailers can use data to unlock further growth
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Analysis
Disruptors: Seven smart tech companies streamlining retail
From AI headsets to cryptocurrency, Retail Week explores seven tech firms that are aiming to boost efficiency, sales and engagement across the industry
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Retail Voice
Five ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software