Currys rolls out new AI video technology to enhance customer experience

Currys today announced its collaboration with video intelligence work platform Vyntelligence. 

Customers will be able to use video services to show and describe any issues with their tech products.

The collaboration will help Currys engineers spot issues in advance by using Vyntelligence SmartVideoNotes, which should improve first-time fix rates and streamline workflows. 

The new AI tool will automatically summarise the key issues and share them with Currys’ specialist repair technicians.

The service also digitises the product serial number from the photo to ensure the correct parts are identified ahead of any required repairs. 

It will initially focus on efficient white goods and TV repair services, and falls under Currys’ warranty and optional care package, extending coverage beyond the initial warranty period. 

The news comes after Currys’ launch of a new colleague-led innovation platform powered by AI, the Pitch, last week. 

Currys director of service operations David Rosenberg said: “We’re delighted to be announcing this partnership with Vyntelligence. 

“Their Agentic AI platform is customer-friendly and enables us to save crucial time and resources, ensuring our expert technicians can focus on what matters most: giving tech the longest life possible, drawing on their highly-specialist skills to do so.”

Vyntelligence chief executive Kapil Singhal said: “This partnership with Currys marks a meaningful step forward in our mission to build deeper trust with customers while advancing environmental stewardship. 

“We’re excited to see how Vyntelligence’s technology can support Currys’ sustainability goals and enhance their customer experience.”