All Customer experience articles
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NewsVery launches kicks off golden quarter with new everyday Price Promise
Very, the online retailer operated by The Very Group has today (October 29) kicked off its golden quarter campaign with the launch of a new everyday Price Promise across its Black Friday discounted product range.
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NewsOh Polly sales could see double-digit growth driven by new pickup options
Fashion brand Oh Polly could see its European pickup options increase sales by around 10% as it expands its pickup service partnership internationally, Retail Week can reveal.
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NewsDusk outperforms subdued homewares market as revenues surge
Pureplay homewares retailer Dusk says it has continued to outperform the market, with sales surging in the first half of the financial year.
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AnalysisWalk the walk: Retailers welcome ‘exciting new chapter’ in history of Oxford Street
From 7am on October 26, almost a kilometre of London’s famous retail hotspot Oxford Street has been pedestrianised. Retailers such as Selfridges, John Lewis, Rituals and Under Armor share their reactions to this “historic moment” for the shopping destination
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GalleryDeMellier unveils first-ever store in London’s Sloane Square
Luxury handbag brand DeMellier unveiled its first flagship store at 35-27 Sloane Square in London over the weekend
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AnalysisThe growing role of flexible payments this festive season
With Christmas around the corner, flexible payment options such as Buy Now, Pay Later (BNPL) are playing an increasingly significant role in influencing where shoppers choose to spend
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NewsArgos debuts new ‘more intuitive’ store layout
Argos has opened its newly refurbished Perry Barr store with a fresh design catering to “how customers shop today”.
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NewsNearly half of Brits aim to cut back on Black Friday spending
Nearly half of British shoppers are planning to cut back spending over Black Friday this year, according to cloud communications company Sinch’s research exclusively shared with Retail Week.
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Chart of the WeekChart of the Week: How long does it take to get a refund from an online fashion brand?
A new study tracking returns from 147 fashion brands found that it typically took just over a week to process a refund
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Retail VoiceFive moves that turn retail AI ambition into operating results
Retailers do not need more experiments. They need better operational foundations and a sharper test of value
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NewsMatalan reports strong performance from new app as it continues digital transformation
UK fashion retailer Matalan has reported a strong early performance from its new app as it continues to accelerate digital growth.
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AnalysisTest drive: OpenAI introduces virtual try on within ChatGPT
OpenAI has launched new shopping features in ChatGPT for its over 1 billion weekly users, allowing them to virtually try on outfits.
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InterviewVision AI: How Morrisons is improving the checkout experience and loss recovery with Everseen
The store experience for both colleagues and customers is a mixed one. Technology, fully-trained staff, clean stores and lack of friction can help the store operate efficiently, but theft, stock loss, checkout problems, and lacklustre tech can cause major problems.
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NewsMorrisons introduces tailored offers and smart scanning to More app
Morrisons has refreshed its More loyalty scheme with new personalised offers and practical features for its members.
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NewsM&S introduces Klarna at checkout
M&S has introduced flexible payments provider Klarna to its checkout options.
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NewsB&Q launches two-hour trade delivery and takes Deliveroo partnership nationwide
B&Q has launched a two-hour delivery service for trade customers and expanded its Deliveroo partnership to more than 100 stores, as the DIY retailer steps up its push into rapid fulfilment.
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NewsAnn Summers partners with InPost for locker delivery and returns
Lingerie retailer Ann Summers has partnered with InPost, the UK’s largest out-of-home parcel locker provider, to give customers an alternative to home delivery.
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NewsThird of shoppers start Christmas early in longer golden quarter, data shows
A third of UK shoppers planned to start their Christmas spending before October, stretching the golden quarter for retailers, according to a study commissioned by payments network Affirm.
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AnalysisAgentic AI: The retail strategy to make every customer a VIP
AI agents are completely redefining what’s possible for retail’s digital leaders to deliver in next-level hyperpersonalisation. Retail Week explores what’s changing as CX agents move from resolving requests to anticipating them.
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NewsSainsbury’s launches new AI-powered shopping tool
Sainsbury’s has unveiled its new AI-powered shopping tool to help customers plan their shop more effectively.