All Customer experience articles
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GalleryIn pictures: Liberty expands jewellery offer with new fashion gallery
Liberty London has opened a new jewellery space at its flagship, dedicated to fashion pieces after reporting a 20% jump in demand from customers.
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NewsMorrisons to introduce âflashing labelsâ to help customers find products
Morrisons is set to introduce a âblinking lightâ feature to its electronic shelf edge labels to make it easier for customers to find products they are looking for, Retail Week can reveal.
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FeatureCustomer service: How AI has transformed communication between retailers and customers
Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?
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NewsGousto CEO to step down in 2027
Gousto founder and chief executive Timo Boldt has told staff at the meal kit business that he will be stepping away from leading the business after 15 years, Retail Week can reveal.
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NewsMango rolls out Style Club loyalty programme to UK
Mango has today (September 16) announced that it has expanded its Style Club loyalty programme to six European countries, including the UK.
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NewsThe Entertainer launches digital partnership with THG Commerce
Toy specialist The Entertainer has today (September 16) announced it has appointed THG Commerce as its new digital commerce partner.
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NewsGreggs opens first supermarket âBitesize Greggsâ with Tesco
Food-to-go giant Greggs has opened its first smaller shops âBitesize Greggsâ format in a supermarket.
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NewsMatalan marks transformation progress with new brand campaign
Matalan has launched a new brand campaign alongside its autumn winter collections to highlight the progress made in its customer-led transformation.
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InterviewMatalan chief commercial officer on modernising the retailer for ânew chapterâ
Matalan has been undergoing a style, digital and store transformation over the last few years, and its new autumn/winter collection marks the start of a new era
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AnalysisâWeâre willing to be misunderstoodâ: Amazonâs Prime drones are ready, but is the UK?
Amazon Prime Airâs six-month trial in Darlington is ready to expand, but is the UK ready for drone delivery?
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NewsJohn Lewis launches hologram activation with Dysonâs ÂŁ420 toothbrush
The immersive activation is taking place at John Lewis Oxford Street, with a dedicated pop-up in the storeâs bathroom area.
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NewsDr Martens hires ex-Burberry exec as customer chief
Dr Martens has appointed Katie Morton as global customer director, the third senior leadership hire in recent months, a move the British footwear brand calls a consumer-first turnaround.
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AnalysisCan my chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didnât always amount to a formal complaint â then we got hold of AI
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NewsHotel Chocolat launches on demand delivery partnership with Deliveroo
Hotel Chocolat has announced a new on-demand delivery partnership with Deliveroo.
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AnalysisDunelm boss kicks off new strategy with job cuts and range rationalisation
Dunelm boss Clo Moriarty has unveiled a new three-year strategy to shift the dial on stubborn pre-tax profit growth. Retail Week spoke to her to discover what the strategy means for the retailer and why itâs starting with job cuts and range rationalisation.
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Retail VoiceRetailer insurance â expert cover for shops, stock and premises across the UK
Whether online or on the high street, we can help keep your business selling
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NewsThe Range rolls out in-store headsets to improve customer service
The Range is deploying headsets across all of its 283 stores to improve customer service, communication and efficiency, Retail Week can reveal.
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AnalysisHow John Lewis is planning to position itself at the forefront of AI-powered retail experiences
John Lewis is overhauling its digital strategy and said it is now treating AI agents like customers as it unveiled its latest set of retail investments this week.
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GalleryFirst look: CDS Superstores' first multi-brand collection point with Morrisons
The Range owner CDS Superstores has launched its first multi-brand collection point as it continues to test and trial new bricks-and-mortar formats.
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InterviewQ&A: WorkJam MD on âhow to do more for lessâ with supporting tech
WorkJamâs managing director of Europe, Middle East and Africa, Mark Williams, spoke to Retail Week about how technology can help with frontline operations and how to be more productive on the shop floor.