All Customer experience articles
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NewsAsos launches stylist app in ChatGPT
Asos has launched a styling app in ChatGPT to bring fashion discovery through products and video content to consumers in the UK and US.
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AnalysisTest Drive: New AI-powered virtual try-on fashion platform WNTD
A new AI-powered fashion platform bringing virtual try-on, social feedback, price comparison and AI styling suggestions has launched.
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NewsPrimark introduces sensory-friendly shopping hour
Primark is introducing a sensory-friendly shopping hour in stores across Britain as part of its commitment to create a more accessible shopping experience for customers.
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InterviewQ&A: Snap Finance CEO on the need for inclusive finance for ‘everyday folks’
As flexible finance options and inclusive credit become increasingly popular with retailers and their customers, we spoke to Snap Finance chief executive Andy Smith about the importance of serving all types of customers.
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NewsJohn Lewis unveils new own-brand café and restaurant concept
John Lewis is launching its new own-brand café and restaurant concept named Platter John Lewis.
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AnalysisVirtual try-on: Gimmick or soon to solve the industry’s returns problem?
Virtual try-on and augmented reality (AR) are not new innovations, yet more brands and retailers are investing in this space. Fashion powerhouse Zara is one of them.
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DataFun leaderboard: the 80 ‘most fun’ retailers, according to consumers
Thanks to data shared with Retail Week by OC&C, we can reveal the UK retailers that consumers say are the most fun to shop with.
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Chart of the WeekChart of the Week: People who use it really love Tesco Whoosh
Tesco reported its rapid delivery service grew by 51% in its latest financial year
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AnalysisTest Drive: Just Eat’s AI voice assistant
Rapid delivery platform Just Eat introduced a new AI voice assistant for UK customers with the aim of making ordering easier and more inclusive.
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NewsB&Q teams up with Tesco for click-and-collect trial
B&Q is allowing customers to collect their online orders at selected Tesco stores as the DIY giant looks to expand its delivery network, Retail Week can reveal.
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InterviewQ&A: Similarweb VP of global research solutions on SEO vs GEO and retailer websites in the age of AI
As usage of large language models (LLMs), such as ChatGPT, has grown, retailers have increasingly been looking at how they can appear more prominently when users make retail queries. Industry analysts have created the term “Generative Engine Optimisation” (GEO). This is an evolution of Search Engine Optimisation (SEO), the science of performing well on Google and other search tools.
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NewsMarks & Spencer revamps Sparks loyalty scheme
Marks & Spencer has overhauled its Sparks loyalty scheme, offering members “pounds, not points”, in the latest phase of the retail giant’s transformation, Retail Week can reveal.
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FeatureThe future of beauty and wellness: TikTok, science and beautybots
A lot has changed in health and beauty in recent decades, but what do the behaviours of consumers now mean for the category in the long term?
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NewsFrasers launches AI shopping assistant
Frasers Group has introduced an AI shopping assistant across its premium fashion and lifestyle brand Frasers’ website.
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NewsPrimark launches mobile app in the UK
Primark has introduced its mobile app to the UK as the fashion retailer continues to evolve its digital offering.
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AnalysisApp tour: How Asos’ revamped app is helping the fashion giant win back shoppers
Asos reported this morning its underlying profitability had jumped by 50% and that it was making “good progress” in its quest to win back customers
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AnalysisTest drive: Launch of online shopping platform Joybuy UK
Chinese ecommerce giant JD.com officially launched its “one-stop” online shopping platform in the UK, Joybuy, to 17 million UK customers
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Opinion‘Customer expectations of retail AI are not what you think’
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumby’s Sandra Stanley
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NewsSuperdrug rolls out new in-store fixture focused on viral and trending products
High street beauty retailer Superdrug has launched a new in-store initiative aimed at showcasing the newest trending and viral beauty products.
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Interview‘Confidence compounds’: Valtech’s Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.