All Customer experience articles
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AnalysisLessons in loyalty: how retail’s seven best schemes deliver results
As Marks Spencer relaunches Sparks this week, Retail Week reviews some of the top loyalty schemes around the world and pulls out lessons on what works in loyalty today
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Opinion
Opinion: Why have retailers become entrepreneurs all of a sudden?
Almost every day there’s another story on Retail Week about a retailer doing things in an entrepreneurial way. But where were all these entrepreneurs before the start of this pandemic?
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Opinion
Opinion: Lululemon’s Mirror deal should usher in new type of retail acquisition
Sports apparel and leisurewear specialist Lululemon’s $500m purchase of interactive home gym start-up Mirror may turn out to be one of retail’s most inspired deals this year.
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Opinion
Opinion: Time for a reset of retail rent and rates
In 2015 I closed the last of my stores due to spiralling property costs. There’s not a day since that I haven’t missed them.
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Analysis
Analysis: Never waste a crisis – how coronavirus galvanised retail
In the space of a few months, Britain and its retailers have been plunged into a crisis the scale of which few would ever have imagined.
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News
RWRC virtual events: retail’s new blueprint
How can retailers deliver an exceptional retail experience in the current environment?
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Analysis
The Big Question: Can socially distanced stores make a profit?
Since the government announced June 15 as the date from when non-essential retailers can look to reopen stores, many retailers are now wondering if they can operate stores profitably in an era of social distancing. Industry experts give their views.
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News
The Entertainer to reopen stores with fast-track services
The Entertainer is set to reopen stores in keeping with government guidelines on June 15 and has introduced new fast-track measures to help serve customers as fast as possible.
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Opinion
Opinion: On June 15, retailers need to remind shoppers of what they’ve missed
Some reassuring news accompanied Marks Spencer’s results last week – the rate of coronavirus infection among its staff was no worse than among the general population.
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Analysis
Virtual retail: how John Lewis, Heal’s and Currys PC World are serving housebound shoppers
With shops closed, retailers are getting creative to serve the housebound customer and developing virtual shopping experiences.
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Analysis
Seven tech innovations to help run stores in a post-coronavirus world
While store reopenings are set for June 15, retailers are aware that it will not be business as usual. In order to prepare retail spaces to be both safe and efficient, here are some new technologies retailers could use to bolster their reopening plans.
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Retail Voice
How retailers can prepare for the new normal post Covid-19
As government directives are gradually relaxed, essential and non-essential retailers require flexibility to quickly adapt, implement and communicate ongoing safety measures says OKI Europe’s head of vertical solutions, Javier Lopez.
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Opinion
Opinion: Oxford Street needs post-pandemic retail reinvention
It’s the UK’s premier urban shopping destination, but London’s Oxford Street will need a lot of TLC to recover from the impact of the coronavirus outbreak.
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News
Morrisons introduces ‘speedy shopping’ to cut down on queueing times
Morrisons has introduced a new ‘speedy shopping’ system for customers looking to make smaller basket purchases in a bid to reduce queuing times outside its supermarkets.
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Retail Voice
Disruption is here to stay – are retailers ready?
With the industry adjusting to the new normal, Diebold Nixdorf believes there are four ways retailers will need to continue to adapt post-pandemic
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Opinion
Peter Pritchard: How to win the trust of colleagues and customers after lockdown
I think the entire retail community would agree with me when I say that we’ve simply never experienced anything like the current situation before.
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Video
Face time: Tony Hoggett – Tesco is ‘hellbent’ on helping vulnerable customers
Tesco chief operating officer Tony Hoggett discusses how the grocer has ramped up its online capacity, the overhaul it has made to store operations and the importance of its company culture during the coronavirus pandemic.
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Opinion
Ajaz Ahmed: There are no queues on Google – why are there on retail websites?
Your office is now empty and meetings are being held using video conferencing tools like Zoom, Microsoft Teams or Google Hangouts.
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Retail Voice
Time to take stock of your digital marketing strategy
The effect of Covid-19 on consumer confidence has been dramatic – and new research from Mapp suggests it will be felt for some time to come.
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Retail Voice
How essential retailers can keep customers calm through the crisis
As businesses continue to make dramatic changes to the way they operate, OKI Europe’s head of vertical solutions Javier Lopez highlights the role of in-store signage in reducing confusion and distress for shoppers, while complying with social distancing regulations.
