All Customer experience articles
-
AnalysisAgentic AI: The retail strategy to make every customer a VIP
AI agents are completely redefining whatâs possible for retailâs digital leaders to deliver in next-level hyperpersonalisation. Retail Week explores whatâs changing as CX agents move from resolving requests to anticipating them.
-
NewsSainsburyâs launches new AI-powered shopping tool
Sainsburyâs has unveiled its new AI-powered shopping tool to help customers plan their shop more effectively.
-
NewsVery launches âAI-powered personalisationâ to enhance customer experience
Online retailer Very has introduced âAI-powered, real-time personalisationâ as it seeks to upgrade shoppersâ experience.
-
Chart of the WeekReviews gain weight in AI search closer to purchase, Trustpilot data shows
Customer reviews carry more weight in what AI assistants tell shoppers the closer they get to buying, according to two studies commissioned by Trustpilot.
-
GalleryGallery: Wed2b opens first megastore in London
Bridal specialists Wed2b has unveiled its largest-ever London store, bringing over 1,500 wedding dresses under one roof.
-
FeatureGEO: How can fashion retailers make it onto AIâs runway?
Whether using generic generative AI tools, AI-enabled Google searches or even retailersâ own assistants, consumers today are using the technology to commandeer increasingly precise clothing searches.
-
NewsIn-store ATMs linked to repeat visits and higher spend, according to new research
ATMs across retail stores influence repeat visits and drive more spend, according to research exclusively shared with Retail Week by financial self-service technology company, Atleos.
-
NewsJohn Lewis unveils raft of partners in âimmersive retailâ push
Department store group John Lewis has raised the curtain on new and expanded partnerships as it seeks to create âvibrant, must-visit destinationsâ.
-
NewsWalmart rules out personalised pricing as AI reshapes retail
Walmartâs chief executive pledged not to use shoppersâ personal data to set prices, as scrutiny of AI-driven pricing grows in Washington.
-
Retail VoiceFive moves that turn retail AI ambition into operating results
Retailers do not need more experiments. They need better operational foundations and a sharper test of value
-
NewsTescoâs F&F trials virtual try-on technology in-store
Tesco has introduced a virtual try-on screen in one of its supermarkets as part of a major overhaul of its in-store F&F offer.
-
Supplier InsightHow dropshipping is becoming a scalable retailer growth strategy
A broader product range is no longer just about customer experience â itâs also vital to gaining attention in an AI-driven world
-
Chart of the WeekTrust in grocers is at its lowest level in two years
The sector has struggled with public opinion ever since the inflation crisis. Does it matter?
-
NewsBoots to launch on TikTok Shop
Boots has become the latest retailer to launch on TikShop as it looks to bring customers even more ways to shop its beauty ranges online.
-
NewsJohn Lewis strikes in-store art galleries partnership to enhance experiential appeal
John Lewis has teamed up with specialist retailer Clarendon Fine Art to open art galleries in its department stores as it ups the ante on customer experience.
-
InterviewQ&A: Clarendonâs Beth Butterwick on John Lewis art galleries tie-up
Clarendon Fine Art is opening galleries in John Lewis shops. Managing director Beth Butterwick explains how the partnership will add to the experiential appeal of department stores.
-
GalleryIn pictures: Liberty expands jewellery offer with new fashion gallery
Liberty London has opened a new jewellery space at its flagship, dedicated to fashion pieces after reporting a 20% jump in demand from customers.
-
NewsMorrisons to introduce âflashing labelsâ to help customers find products
Morrisons is set to introduce a âblinking lightâ feature to its electronic shelf edge labels to make it easier for customers to find products they are looking for, Retail Week can reveal.
-
FeatureCustomer service: How AI has transformed communication between retailers and customers
Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?
-
NewsGousto CEO to step down in 2027
Gousto founder and chief executive Timo Boldt has told staff at the meal kit business that he will be stepping away from leading the business after 15 years, Retail Week can reveal.