All Customer experience articles
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AnalysisOn the front line: Meet the retail stars serving the nation
Alongside the NHS, retail workers are the lifeblood of the UK right now. Retail Week speaks to those on the front line who are going above and beyond to serve the nation.
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Retail Voice
Does print have a place in the store of tomorrow?
Javier Lopez, head of vertical solutions EMEA at OKI Europe, explores the future of print in the retail environment as countless digital technologies come to market.
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Opinion
Opinion: Sustainability and purpose are crucial to the future of retail
Retail is facing a period of unprecedented change, as a focus on sustainability and having an authentic purpose become more important to brands and consumers while digital disruption continues.
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Analysis
Interview: McDonald’s Pomroy reveals ingredients of enduring success
There’s a real buzz around McDonald’s UK headquarters in north London – and not just because of the heavy machinery renovating its adjoining Hamburger University.
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Retail Voice
Three ways to get ready for the new retail reality
The store is having a resurgence, says Salesforce’s Rob Garf, but there are some measures retailers need to take to stay ahead of the curve.
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News
Hammerson creates new exec role to drive mixed-use strategy
Institutional landlord Hammerson has created a new executive role to drive forward its City Quarters strategy, which will look to diversify the group’s portfolio away from its reliance on retail.
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News
Walmart scraps personal shopping service, 300 jobs lost
Walmart is closing its personal shopping service after failing to find investors for the struggling operation.
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Opinion
Opinion: Far from terminal decline, the physical store is entering a new age
Despite countless headlines to the contrary, the physical store is far from dead. In fact, in many places, it’s thriving.
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Analysis
Analysis: Is small the new big for department stores?
Alongside the news that Macy’s will be shutting 125 stores over the next three years as part of a cost-cutting initiative, the department store retailer also unveiled plans for a smaller-format store.
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Retail Voice
Is personalisation a passing fad or a customer essential?
OKI Europe follows the rise of personalisation and questions whether it delivers value for both retailers and consumers.
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Opinion
Opinion: Retailers must embrace the experience economy lifeline
The retail sector hasn’t exactly entered the decade on a high.
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Opinion
Opinion: Don’t drown your sorrows, there are lessons to learn from pubs
As another retailer collapses into administration, this time 140-year-old department store business Beales , perhaps store chains can learn lessons from another industry that has been through the mill.
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Retail Voice
Operations 2.0 is coming – are retailers ready?
As collaboration between human workers and intelligent technology ramps up, Cognizant explores how retailers can reimagine their operations in 2020.
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Analysis
Analysis: Department store Darwinism – how the fittest thrive
Department stores have suffered a dismal few years. Once-loved names such as Debenhams and House of Fraser are in the emergency room after their administrations and profits have evaporated at bellwether John Lewis.
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Retail Voice
How retailers can provide personalised in-store experiences
As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.
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News
Harrods sets up permanent residence in China
Harrods is set to open its first store in China in 2020 amid growing customer demand.
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Retail Voice
What consumers want from delivery in 2020
Convenience and control will be the dominant delivery trends next year, with time-pressed consumers more likely to spend with retailers who are able to meet these needs.
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Retail Voice
Customer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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Photo gallery
In pictures: Game opens biggest Belong arena in House of Fraser
Game and Belong gaming arenas have joined forces with House of Fraser to open the UK’s biggest in-store gaming experience inside the department store on Oxford Street.
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Opinion
Leader: Retail’s star can’t only shine at Christmas
In a few days, the tumult of Christmas trading will be over. The short time before the January Sales kick off – in-store at least – brings a chance to reflect on the retail year gone by.
