All Customer experience articles

Retail Voice

Is personalisation a passing fad or a customer essential?

2020-01-24T06:00:00Z Paid for post by OKI Europe

OKI Europe follows the rise of personalisation and questions whether it delivers value for both retailers and consumers.

Opinion

Opinion: Retailers must embrace the experience economy lifeline

2020-01-22T06:00:00Z

The retail sector hasn’t exactly entered the decade on a high.

Opinion

Opinion: Don’t drown your sorrows, there are lessons to learn from pubs

2020-01-21T06:00:00Z

As another retailer collapses into administration, this time 140-year-old department store business Beales , perhaps store chains can learn lessons from another industry that has been through the mill.

Retail Voice

Operations 2.0 is coming – are retailers ready?

2020-01-14T06:00:00Z Paid for post by Cognizant

As collaboration between human workers and intelligent technology ramps up, Cognizant explores how retailers can reimagine their operations in 2020.

Analysis

Analysis: Department store Darwinism – how the fittest thrive

2020-01-13T06:00:00Z

Department stores have suffered a dismal few years. Once-loved names such as Debenhams and House of Fraser are in the emergency room after their administrations and profits have evaporated at bellwether John Lewis.

Retail Voice

​How retailers can provide personalised in-store experiences

2020-01-07T06:00:00Z Paid for post by JRNI

As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.

News

Harrods sets up permanent residence in China

2019-12-23T13:05:00Z

Harrods is set to open its first store in China in 2020 amid growing customer demand.

Retail Voice

What consumers want from delivery in 2020

2019-12-23T06:00:00Z Paid for post by Sorted

Convenience and control will be the dominant delivery trends next year, with time-pressed consumers more likely to spend with retailers who are able to meet these needs.

Retail Voice

Customer service is no time for acronyms, emojis or gifs

2019-12-19T06:00:00Z Paid for post by Zendesk

Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.

Photo gallery

In pictures: Game opens biggest Belong arena in House of Fraser

2019-12-18T13:31:00Z

Game and Belong gaming arenas have joined forces with House of Fraser to open the UK’s biggest in-store gaming experience inside the department store on Oxford Street.

Opinion

Leader: Retail’s star can’t only shine at Christmas

2019-12-18T07:00:00Z

In a few days, the tumult of Christmas trading will be over. The short time before the January Sales kick off – in-store at least – brings a chance to reflect on the retail year gone by.

Retail Voice

Data: a brand’s most important toolkit

2019-12-17T06:00:00Z Paid for post by Valitor

Valitor explains how retailers can stay ahead of the game by leveraging data to understand real customer personas.

Retail Voice

Four ways digital will enhance the store of the future

2019-12-16T06:00:00Z Paid for post by Cisco

After attending Cisco’s Experience the Future of Retail event in Leeds, Retail Week details four ways technology can drive the store to the next level.

Analysis

In pictures: Six retailers nailing the Christmas experience

2019-12-11T06:20:00Z

From breathtaking windows to immersive in-store experiences, Retail Week rounds up the retailers giving shoppers the ultimate Christmas experience.

Retail Voice

Understanding the customer mindset online

2019-12-10T06:00:00Z Paid for post by Conversity

Conversity’s Sarah Cameron explains how retailers need to combine personalisation with real-time data to appear more human online.

Retail Voice

Three new rules to stay relevant

2019-12-09T06:00:00Z Paid for post by EY

EY’s Silvia Rindone explains the new principles retailers need to be adhering to in order to get ahead in the changeable retail landscape.

Analysis

The demise of demographics: why age is just a number

2019-12-06T06:00:00Z Promotional research for Valitor

To deliver an outstanding customer experience, retailers need to move beyond basic demographics to understand how people behave when they shop, according to a major new Retail Week report.

Retail Voice

Customer experience: five ways it will change in 2020

2019-12-05T06:00:00Z Paid for post by Isobar

As we approach a new decade, the world is primed for change.

Retail Voice

How to use payment solutions to increase consumer loyalty

2019-12-04T06:00:00Z Paid for post by Openpay

Andy Harding, managing director of Openpay, explains how retailers can tap into customers’ desires for more transparent payment solutions in order to grow consumer trust and loyalty, and increase responsible spending.

Retail Voice

Upskilling staff is retailers’ top priority

2019-11-25T06:00:00Z Paid for post by Aptos

As shopping habits and consumer expectations change, Aptos asks retailers how they are planning for the store of the future.