All Customer experience articles
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DataFun leaderboard: the 80 âmost funâ retailers, according to consumers
Thanks to data shared with Retail Week by OC&C, we can reveal the UK retailers that consumers agree are the most fun to shop with.
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Chart of the WeekChart of the Week: People who use it really love Tesco Whoosh
Tesco reported its rapid delivery service grew by 51% in its latest financial year
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AnalysisTest Drive: Just Eatâs AI voice assistant
Rapid delivery platform Just Eat introduced a new AI voice assistant for UK customers with the aim of making ordering easier and more inclusive.
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NewsB&Q teams up with Tesco for click-and-collect trial
B&Q is allowing customers to collect their online orders at selected Tesco stores as the DIY giant looks to expand its delivery network, Retail Week can reveal.
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InterviewQ&A: Similarweb VP of global research solutions on SEO vs GEO and retailer websites in the age of AI
As usage of large language models (LLMs), such as ChatGPT, has grown, retailers have increasingly been looking at how they can appear more prominently when users make retail queries. Industry analysts have created the term âGenerative Engine Optimisationâ (GEO). This is an evolution of Search Engine Optimisation (SEO), the science of performing well on Google and other search tools.
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NewsMarks & Spencer revamps Sparks loyalty scheme
Marks & Spencer has overhauled its Sparks loyalty scheme, offering members âpounds, not pointsâ, in the latest phase of the retail giantâs transformation, Retail Week can reveal.
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FeatureThe future of beauty and wellness: TikTok, science and beautybots
A lot has changed in health and beauty in recent decades, but what do the behaviours of consumers now mean for the category in the long term?
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NewsFrasers launches AI shopping assistant
Frasers Group has introduced an AI shopping assistant across its premium fashion and lifestyle brand Frasersâ website.
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NewsPrimark launches mobile app in the UK
Primark has introduced its mobile app to the UK as the fashion retailer continues to evolve its digital offering.
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AnalysisApp tour: How Asosâ revamped app is helping the fashion giant win back shoppers
Asos reported this morning its underlying profitability had jumped by 50% and that it was making âgood progressâ in its quest to win back customers
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AnalysisTest drive: Launch of online shopping platform Joybuy UK
Chinese ecommerce giant JD.com officially launched its âone-stopâ online shopping platform in the UK, Joybuy, to 17 million UK customers
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OpinionâCustomer expectations of retail AI are not what you thinkâ
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumbyâs Sandra Stanley
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NewsSuperdrug rolls out new in-store fixture focused on viral and trending products
High street beauty retailer Superdrug has launched a new in-store initiative aimed at showcasing the newest trending and viral beauty products.
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InterviewâConfidence compoundsâ: Valtechâs Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
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AnalysisLessons in loyalty: New Look, Boots and Kingfisherâs digital leaders on driving lifetime spend
Here we shine a spotlight on three retailers redefining loyalty through deeper personalisation and engagement. Explore their strategies in Retail Weekâs Loyalty, Growth and the Future Consumer report
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Chart of the WeekChart: Why Argos is #1 in the Digital Capability Index
The former catalogue retailer works hard to get products to customers, offering same-day delivery and utilising its wide-ranging store network
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DataDigital Capability Index 2026 â which retailers best meet consumer expectations?
The first Retail Week/The Grocer Digital Capability Index shows how well retail brands are catering to the needs of consumers when shopping across stores and online.
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NewsArgos tops new ranking of retailersâ digital capabilities
Argos is the first winner of the Digital Capability Index (DCI), a new ranking by Retail Week and The Grocer of 65 leading high street retailers based on how strongly their shopping features match consumer demands.
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NewsNew report suggests three ways retailers can approach agentic commerce
Partners at the consulting firm say that agentic shopping could be a disruption on the scale of the introduction of ecommerce
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NewsDunelm launches new app
Dunelm has launched a new mobile app with AI-powered search, loyalty rewards and stock availability levels.