Customer experience
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AnalysisAnalysis: The winning strategy for the store of tomorrow
Competitive pressures faced by today’s retailers have forced a reimagining of the store in order to appeal to more demanding consumers.
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News
Wayfair set to open first UK pop-up showroom
Wayfair is opening a bricks-and-mortar pop-up store for one day to showcase its online offerings and give customers a sneak-peek at its Christmas 2019 range.
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Analysis
Analysis: Six stores that Amazon can’t touch
Amazon may appear to be an unstoppable retail juggernaut steamrollering everything in its path, but there are some stores it still cannot touch because of their unique propositions.
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Video
Watch: Will Microsoft store launch a new fleet of flagships?
As Microsoft opens its first flagship store in Europe on Regent Street, the team look at what it means for bricks-and-mortar retail in the capital and beyond.
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Opinion
Bryan Roberts: Sainsbury’s stores still a mixed bag
Against a backdrop of relentless discounters, a resurgent Tesco and a recovering Asda, Sainsbury’s put out its first-quarter update this morning, putting a brave face on what might be considered a tepid set of numbers.
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Data
Data: Half of shoppers less likely to visit checkout-free stores
Half of shoppers are less likely to visit a checkout-free store despite their growing popularity.
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Opinion
Opinion: Time to take a leaf out of Waterstones’ book
It seems a long time ago – some people won’t even remember it – that Amazon was simply an online bookseller.
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Analysis
How 44 retail leaders plan to re-engineer their businesses
The next five years will be marked by investment in digital, in-store tech and head-office staff as retailers re-engineer their businesses for future growth, a report from Retail Week has found.
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News
Decathlon launches 'cashierless shopping' across Dutch stores
Decathlon has launched “cashierless” mobile self-checkout capabilities across all of its stores in the Netherlands.
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Retail Voice
The invasive ads hijacking shoppers’ online journeys
Shoppers find them frustrating and retailers know they are damaging, so take back control of your customer journey with measures to prevent interruptions.
