All Customer experience articles
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Supplier InsightThe Gen-AI shopping revolution is here – is your online business ready for it?
Today’s shoppers are already outsourcing product recommendations to ChatGPT and Gemini before pressing ‘buy’ – are your products going to make the cut?
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InterviewQ&A: Optimizely product strategy director on embracing an experimentation mindset
Optimizely’s product strategy director Tina Nelson speaks to Retail Week about how to take the risk out of test driving a new idea, grounding decisions in data and what she thinks retail CEOs should be investing in this year.
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NewsJD Sports to sell directly through AI platforms
JD Sports is launching into agentic commerce, allowing customers to purchase its products directly through AI platforms, Retail Week can reveal.
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NewsAsos introduces handling fee for serial returners
Asos is to start charging UK customers who frequently send back their orders a handling fee as it clamps down on serial returners.
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FeatureRetail technology: Experts predict tech trends for 2026
What might the new year hold for retail technology? We asked tech experts to share their insights and predictions on what’s to come in 2026
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NewsLookfantastic launches same-day delivery on Uber Eats
Beauty retailer Lookfantastic has unveiled a tie-up with on-demand delivery specialist Uber Eats.
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NewsTesco strikes partnership with AI start-up
British supermarket retailer Tesco is embarking on a three-year strategic partnership with French AI start-up Mistral AI to enhance its operations.
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AnalysisTest drive: Notonthehighstreet’s AI shopping tool
Marketplace Notonthehighstreet recently launched its AI shopping tool with the aim of helping shoppers find the perfect gifts in time for Christmas.
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AnalysisBlack Friday is dead, long live Black Friday: The stats behind the 2025 shopping phenomenon
From deepening discounts to widening sales windows, delve into the data behind Black Friday 2025 – produced in partnership with Talon.One
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NewsJohn Lewis opens new hospitality destinations in time for Christmas
Department store group John Lewis is upping the ante in hospitality ahead of Christmas, following strong sales growth.
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GalleryPrimark store heads into the Upside Down with Stranger Things collaboration
Primark is inviting consumers into the world of the Upside Down at its Oxford Street East store as it celebrates the final season of Stranger Things.
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NewsMorrisons introduces Amazon return kiosks to hundreds of stores
Supermarket Morrisons has rolled out Amazon self-service return kiosks in 350 stores across the country.
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NewsShoe Zone partners with Royal Mail to expand customer options
Footwear specialist Shoe Zone has launched a partnership with Royal Mail to expand its collection and returns options for online customers.
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Opinion‘Retail is witnessing a resurgence in the in-person shopping experience’
Retailers are turning to experiential shopping to lure more customers to their locations, observes Alvarez & Marsal’s Erin Brookes
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AnalysisHow shoppers will spend in 2026 and the winning strategies driving sales
Download How They’ll Spend It 2026 for the lowdown on where consumers intend to indulge, where they’re reining it in, and what triggers will convert sales as we enter another economically challenging year
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Opinion‘Retail’s AI revolution poses an existential question’
The rise of AI is fuelling the strategic reversal of a 25-year-old habit, driving a move away from outsourcing and back towards building powerful, in-house technology functions that can differentiate a business, observes AlixPartners’ Brian Kalms
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Chart of the WeekBreaking down the UK’s £9.1bn social commerce spend
Selling via social media apps like TikTok Shop and Instagram will drive £9.1bn in revenue for non-food retailers in the UK over 2025, new research from Retail Economics and social commerce platform Unbox.
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NewsGoogle launches virtual fashion try-on tool in the UK
Google has launched its virtual apparel try-on tool in the UK and India for users in time for Christmas.
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InterviewChatbots: Lush global customer care manager on using AI to manage Black Friday discourse
Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how it’s bringing its ethos to the rollout of AI tools on its platform through its partnership with the customer support platform.
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AnalysisWhat money can’t buy – How creative retailers are winning loyalty
How some of the UK’s biggest consumer brands are finding new ways to drive repeat spend