All Customer experience articles – Page 2
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FeatureThe future of beauty and wellness: TikTok, science and beautybots
A lot has changed in health and beauty in recent decades, but what do the behaviours of consumers now mean for the category in the long term?
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NewsFrasers launches AI shopping assistant
Frasers Group has introduced an AI shopping assistant across its premium fashion and lifestyle brand Frasers’ website.
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NewsPrimark launches mobile app in the UK
Primark has introduced its mobile app to the UK as the fashion retailer continues to evolve its digital offering.
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AnalysisApp tour: How Asos’ revamped app is helping the fashion giant win back shoppers
Asos reported this morning its underlying profitability had jumped by 50% and that it was making “good progress” in its quest to win back customers
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AnalysisTest drive: Launch of online shopping platform Joybuy UK
Chinese ecommerce giant JD.com officially launched its “one-stop” online shopping platform in the UK, Joybuy, to 17 million UK customers
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Opinion‘Customer expectations of retail AI are not what you think’
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumby’s Sandra Stanley
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NewsSuperdrug rolls out new in-store fixture focused on viral and trending products
High street beauty retailer Superdrug has launched a new in-store initiative aimed at showcasing the newest trending and viral beauty products.
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Interview‘Confidence compounds’: Valtech’s Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
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AnalysisLessons in loyalty: New Look, Boots and Kingfisher’s digital leaders on driving lifetime spend
Here we shine a spotlight on three retailers redefining loyalty through deeper personalisation and engagement. Explore their strategies in Retail Week’s Loyalty, Growth and the Future Consumer report
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Chart of the WeekChart: Why Argos is #1 in the Digital Capability Index
The former catalogue retailer works hard to get products to customers, offering same-day delivery and utilising its wide-ranging store network
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DataDigital Capability Index 2026 – which retailers best meet consumer expectations?
The first Retail Week/The Grocer Digital Capability Index shows how well retail brands are catering to the needs of consumers when shopping across stores and online.
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NewsArgos tops new ranking of retailers’ digital capabilities
Argos is the first winner of the Digital Capability Index (DCI), a new ranking by Retail Week and The Grocer of 65 leading high street retailers based on how strongly their shopping features match consumer demands.
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NewsNew report suggests three ways retailers can approach agentic commerce
Partners at the consulting firm say that agentic shopping could be a disruption on the scale of the introduction of ecommerce
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NewsDunelm launches new app
Dunelm has launched a new mobile app with AI-powered search, loyalty rewards and stock availability levels.
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AnalysisTest drive: Coat Paints launches AI colour visualiser
Coat Paints has launched an AI colour visualiser that allows customers to upload images of their space to see how different shades and colours will look on their walls.
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NewsAsos launches virtual try-on tool
Asos has introduced a new virtual try-on tool that lets customers view how selected products look on them.
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Opinion‘In the five minutes it takes to read this article, AI will have influenced nearly £1m of sales’
A combination of conscious consumption and AI is changing the rules of retail on everything from price to loyalty, believes OC&C’s Matt Coode
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NewsJohn Lewis strikes deal with Benugo to transform in-store restaurants
John Lewis is to “transform and elevate” its in-store food offer after striking a partnership with cafe and restaurant specialist Benugo, Retail Week can reveal.
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NewsThe retailers best meeting shopper expectations to be revealed in new digital index
LIVE 2026 will see the launch of the Digital Capability Index, a new collaborative report between Retail Week and The Grocer.
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Analysis2026 loyalty drivers: what customers really want from retailers
Download the Loyalty, Growth and the Future Consumer report to uncover the strategies, tools and data retailers must harness to drive sales and foster customer loyalty this year