All Customer experience articles – Page 9
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DataWhat shoppers really think about retail’s use of AI
Interviews with 1,000 consumers for Retail Week’s new report indicate whether AI is incentivising spending and how shoppers want to interact with the technology
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Innovation of the WeekSainsbury’s is testing hybrid self-checkouts and digital screens in store
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsPoundland has launched its rewards app across the UK as part of £20m investment
Value retailer Poundland is rolling out its rewards app in-store and online across the UK alongside a £20m investment.
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Retail VoiceLevel up your loyalty: Four ways gamification supercharges customer retention
Integrating game-like elements into loyalty programmes is a surefire way to foster stronger relationships with customers, believes Trust Retail’s Mike Dotson. Find out why
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InterviewInterview: Matt Hood – The man taking the Co-op back to the future
Hood has been with the Co-op for seven years and running its food business for more than two. He was promoted at a time of huge change at the Co-op, following a sustained period of success under former group chief executive Steve Murrells and Hood’s predecessor Jo Whitfield.
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NewsAmazon has unveiled new AI tools for shoppers and delivery drivers
Amazon has unveiled new AI shopping guides to improve the customer experience as well as introducing AI-powered tech in delivery vans to cut delivery times.
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NewsDunelm is deploying generative AI to improve the online shopping experience
Dunelm is implementing a new generative AI technology on its ecommerce site in a bid to improve customers’ online shopping experience.
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DataData: Shopper verdict on the top five retailers and brands for online CX
One thousand UK consumers were asked, with no prompts, to share the retailer or brand that had offered them the best digital shopping experience this past year. We take a look at shoppers’ top five with the full list revealed in Retail Week’s new report
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Retail VoiceCreating a winning formula for high streets
From fun to functionality, American Express’ Dan Edelman explores what shoppers want from their high streets
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Retail VoiceFive ways to maximise tech investments and boost shopper spend
As retailers continue to plough investment into cutting-edge technology, Retail Response’s Calum Rhodes provides five tips to help make the most of this expenditure and grow consumer spending in bricks-and-mortar stores
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FeatureExcluded: Does the world of experiential retail include people with disabilities?
Retailers are begging shoppers to get up off the sofa and come into a store. You can swipe along a huge colourful screen to see if the trainers you’ve been eyeing are suitable for your foot arch, you can pick up a latte in-store after you’ve tried on a few t-shirts and you can even slip into a chair and have your hair done while you explore blow-dryers.
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Innovation of the WeekKlarna enhances AI offering with virtual customer assistant
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceWhy optimising payments is the key to retail success
In today’s fast-paced retail environment, optimising payment strategies has become crucial for merchants looking to drive revenue growth and enhance customer experiences.
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Retail VoiceSix ways that AI could transform retail
Want to know how AI advancements could bring more joy and confidence as well as reduce regret in customer journeys? Google’s Sarah Ashley and Wired Consulting’s Charlie Burton offer a glimpse into the newly launched report Upgrading How We Buy
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NewsLIVE Retail Week x The Grocer launches for 2025
LIVE 2025, a one-day event showcasing the latest thinking in technology, digital and customer innovation across retail and grocery, has officially launched.
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Retail VoiceHow AI will transform the digital shopping experience
Qodea’s Jason Theakston explores how retailers can embrace AI to improve the customer experience, build trust and increase brand loyalty.
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NewsVery Group and Victoria’s Secret are considering offering same-day delivery
The Very Group and Victoria’s Secret are weighing up options of offering same-day delivery to their customers as demand for rapid service grows.
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NewsSainsbury’s plans to ‘revolutionise’ its commercial systems with a new tech partnership
Grocer Sainsbury’s has unveiled a technology partnership designed to “revolutionise” its commercial systems.
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Retail VoiceConsumers at Christmas: The three types of festive experience in 2024
UK households are going to experience three distinct Christmases this festive period – Mail Metro Media’s insight director Luke Hand is here to explain just what that means for consumers and retailers
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NewsSportsShoes.com has launched a new mobile shopping app in its race for digital growth
Sportswear retailer SportsShoes.com, founded by retired footballer Bruce Bannister, has launched its first mobile shopping app as part of its “digital reincarnation” strategy.