All Customer experience articles – Page 9
-
Analysis
The Tech List: 50 digital leaders driving retail innovation
Retail Week’s definitive index of the most influential leaders in digital commerce publishes today. The Tech List is a celebration of the people progressing innovation worldwide
-
News
Sephora UK website launch plagued by technical difficulties and poor user experience
Sephora UK’s long-awaited website launch has been plagued by technical difficulties, blurry images and low stock, according to disgruntled shoppers.
-
News
Currys launches on-demand tech repair service
Currys has launched RepairLive, an on-demand service that aims to reduce the volume of unnecessary returns and repairs, build loyalty and increase its “share of wallet”.
-
Gallery
In pictures: Battersea shopping centre powers innovation at Zara, The Body Shop and Adidas
Battersea Power Station switched the lights back on today, opening its doors to unveil the long-awaited shopping mall south of the River Thames.
-
Analysis
Research: How 57 CEOs are investing – including Primark, Under Armour and eBay
A better view of customer data, RFID to improve stock visibility and more sustainable delivery – the leaders of 57 retailers reveal their 2023 investment strategy in Retail Week’s latest report, Retail 2023.
-
Retail Voice
Practise relationship marketing to avoid ending up like Sephora
With Sephora coming under fire over the privacy surrounding its consumer data, CM Group’s Tim Glomb provides three pointers on how retailers can build lasting relationships
-
Retail Voice
How to blend human with digital in retail customer experience
The brands that deliver high-quality, digital and human-blended customer experiences will be best placed to navigate the months ahead, believes Webhelp’s Mark Guest, who shares three retail customer experience ideas that can be deployed
-
Retail Voice
Navigating the retail industry today
From staff shortages and recession fears to cost of living crisis and the modern shop floor, Fourth examines how retailers can shine as they head into the Golden Quarter.
-
Analysis
Research: 57 retail bosses reveal plans to navigate 2023
The bosses of leading retailers including Primark, Ikea, Waitrose, Under Armour, ProCook, River Island and McDonald’s have spoken in-depth to Retail Week for a landmark new report – Retail 2023.
-
News
JD Sports and Nike launch connected loyalty programme
JD Sports has extended its ties with Nike as the first European retail partner for its Connected Partnership loyalty programme.
-
Analysis
Analysis: Setting a new direction – How Gymshark, Lick and Farmison are evolving DTC
Online-only DTC brands were expected to transform retail a few short years ago, but recent struggles have raised questions about their long-term viability. Does the model have a future?
-
Analysis
From BeReal to drone deliveries: Walmart, Rotaro and Trinny London reveal top CX investments
Retail Week’s Consumer Week kicks off today. From tapping into new demographics to understanding what shoppers really want from in-store experiences, retailers and brands from across the industry will share how they are engaging with cash-strapped consumers
-
News
Morrisons launches media business to capture brands’ advertising revenues
Morrisons has become the latest retailer to launch an advertising media business connecting brands to consumers.
-
Retail Voice
How AI can simplify self-service shopping
Retailers looking to provide consumers with a more convenient way to buy loose items should consider simplifying pick lists using AI technology such as computer vision, says Diebold Nixdorf’s Matt Redwood
-
Retail Voice
Why empowering staff can lead to success
Trust is built from the inside out and retailers should give greater responsibility to staff across their businesses, says Maze’s Mark Rice
-
Retail Voice
Does your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
-
Analysis
Bargains, brands and brunches: How outlet centres are fending off cost-of-living crunch
As consumers tighten their belts amid the cost-of-living crunch, Retail Week explores whether outlet centres can buck the trend and retain a large share of their wallets
-
News
River Island launches 'elevated' tech-driven new store concept
River Island is opening a new concept store named River Studios.
-
Analysis
Analysis: Five things you need to know about beauty B Corp Natura
The Body Shop’s parent company Natura &Co has been through a tumultuous few years since it acquired Avon in 2020
-
Analysis
Winning strategies for 2023: How River Island is future-proofing its supply chain
River Island supply chain director Susanne Robbins will reveal how the fashion retailer is investing in technology and automation at Retail Week’s upcoming networking and learning event.