All AI articles
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InterviewVerizon Business: âRetailers are using 20% to 30% of their store network infrastructure capabilityâ
Retailer operations need to be fast, connected, seamless and offer a great experience for both customers and staff
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NewsCDS Superstores extends fulfilment partnership with THG
The owner of The Range, Wilko and Homebase has agreed a multi-year fulfilment partnership extension with THG Fulfil.
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OpinionâTech is transforming retail, but cyber crime means itâs the Wild West out thereâ
Some of the technicalities of cyber crime may be lost on many but some breaches are the result of basic failures that everyone can act on, observes George MacDonald
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NewsNearly half of Brits aim to cut back on Black Friday spending
Nearly half of British shoppers are planning to cut back spending over Black Friday this year, according to cloud communications company Sinchâs research exclusively shared with Retail Week.
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NewsPrimark enters AI supply chain partnership as it ramps up delivery capabilities
Primark has partnered with supply chain network design platform Kallikor to create a new simulation-led approach to help with strategic supply chain decisions, Retail Week can reveal.
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NewsAsos appoints AI and creative studios director
Asos has poached Tommy Hilfigerâs vice president of global brand transformation Nick Goodchild to be its new AI and creative studios director.
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Retail VoiceFive moves that turn retail AI ambition into operating results
Retailers do not need more experiments. They need better operational foundations and a sharper test of value
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AnalysisTest drive: OpenAI introduces virtual try on within ChatGPT
OpenAI has launched new shopping features in ChatGPT for its over 1 billion weekly users, allowing them to virtually try on outfits.
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OpinionâWe need more corporate leaders brave enough to bet on UK innovation and technologyâ
Big companies such as retailers could be more front-footed in backing technology champions of the future, believes Trueâs Matt Truman
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InterviewVision AI: How Morrisons is improving the checkout experience and loss recovery with Everseen
The store experience for both colleagues and customers is a mixed one. Technology, fully-trained staff, clean stores and lack of friction can help the store operate efficiently, but theft, stock loss, checkout problems, and lacklustre tech can cause major problems.
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Chart of the WeekEtsy is more visible on AI than all UK-owned retailers bar Tesco
The new Semrush AI Visibility Index reveals that Amazon was the retail brand mentioned most in AI answers in the year to September, except on Gemini, where Tesco prevailed
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InterviewZalandoâs CTO: Some colleagues have got âsuperpowersâ through AI
Graeme Smith became chief technology officer at Zalando this summer, having previously worked at Amazon and YouTube. He speaks to Retail Week about managing tech costs, AI agents and the impact of GLP-1s on personalisation.
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AnalysisPartnership update: Morrisons and Just Eat expand robot delivery partnership, Argosâ marketplace gets an upgrade, and more
Welcome to the Solutions Spotlight partnership update: Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail
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AnalysisAgentic AI: The retail strategy to make every customer a VIP
AI agents are completely redefining whatâs possible for retailâs digital leaders to deliver in next-level hyperpersonalisation. Retail Week explores whatâs changing as CX agents move from resolving requests to anticipating them.
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NewsSainsburyâs launches new AI-powered shopping tool
Sainsburyâs has unveiled its new AI-powered shopping tool to help customers plan their shop more effectively.
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NewsVery launches âAI-powered personalisationâ to enhance customer experience
Online retailer Very has introduced âAI-powered, real-time personalisationâ as it seeks to upgrade shoppersâ experience.
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Analysis20 retailers and industry experts reveal how AI is revolutionising the sector
With so many applications of AI now available, leaders from Kingfisher Group, Puma, Fabletics, Our Co-op, Bensons for Beds, CDS Superstores, and more share how AI is driving real returns on investment, how theyâre adapting their businesses, and advice to act on the AI opportunity
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OpinionâThe question for boards about AI is whether itâs moving a number that mattersâ
No retailer would fund a new store format because the demonstration looked good. AI should not be treated any differently, maintains OurCoop chief finance officer Selina Butterfield-Mashoofi
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InterviewHow Mango and Steve Madden have modernised the supply chain with Inspectorio
An optimised retail supply chain can be hard to deliver when scenarios outside of a teamâs control can occur. It happens when geopolitical tensions, bottlenecks, communication gaps with suppliers, and more become an issue, but learning how to build resilience has become key.