All AI articles
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InterviewQ&A: Estée Lauder Companies SVP on the innovations driving the business
Global beauty behemoth Estée Lauder Companies has been focusing on tech and innovation in recent years, including tech partnerships, leveraging data and generative AI, and introducing experiential tools for customers.
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NewsNew Look rolls out AI tools for design and buying teams
New Look has introduced a series of AI-powered tools for its buying and design teams to accelerate product development as the latest step of its digital transformation strategy.
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AnalysisPrime Day 2026: How AI impacted Amazon and wider online retail
AI tools and assistants are now driving sales. We take a look at how this is affected this year’s Prime Day and online retail more widely.
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InterviewGovernance: how retailers can handle soaring disclosure requests and messy data
Subject Access Requests are flowing into retailers faster than ever because of advice from AI chatbots, and managing them can become a serious chore without organised data, says Aiimi chief customer officer Mark Drayton.
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AnalysisThe highlights from Retail Week’s Digital Transformation Summit
Despite the heatwave sweeping the UK, many across the retail industry gathered in London this morning (June 25) for Retail Week’s Digital Transformation Summit.
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AnalysisRevealed: The UK’s top 10 ecommerce retailers of 2026
In today’s fiercely competitive climate, it takes innovation and smart investments for retailers to really win online.
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AnalysisPartnership update: B&Q, John Lewis, and Tesco join retail media pilot, M&S invests in staff safety, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsJD.com promotional event achieves record number of users placing orders
Chinese retail juggernaut JD.com has seen a new record in the number of users placing orders this year.
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InterviewQ&A: Relex Solutions VP of product and platform discusses modernising end-to-end solutions for retail
Retailers are looking for ways to improve end-to-end operations, from accurate demand forecasting to inventory optimisation, and better pricing and planning from start to finish. This is where Relex Solutions comes in as a unified native AI-platform aiming to do just that, as well as drive smarter decisions, increased sales and better sustainability.
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Chart of the WeekCharts of the Week: How much do shoppers want AI involved?
Three new charts show the state of play when it comes to AI and shopping.
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AnalysisHow are retailers levelling up CX in the age of AI?
Download The CX Report to discover how leading retailers are using AI to deliver relevant, connected and memorable customer experiences in 2026
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Opinion‘Creativity, credibility, and the customer – rethinking retail media in the age of AI’
Retail media sits closer to real customer behaviour and purchase decisions than almost any other form of advertising. AI amplifies the opportunity by helping brands understand customers, but that knowledge needs to be used responsibly and respectfully, says Dunnhumby’s Sandra Stanley
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Report StoreThe CX Report
Discover how leading retailers are using AI to transform shopper experiences in 2026.
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AnalysisApp tour: How Zalando’s AI-powered chatbot is changing customer engagement
With more retailers experimenting with AI in their customer offering, Retail Week analyses how Zalando’s AI-powered app is pushing the retailer forward
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NewsLVMH chief information officer says agentic AI is the ‘future of sales’
The chief information officer of luxury retail group LVMH has said he believes agentic AI is the “future of sales” and will transform the customer experience.
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NewsBodycare announces new partnership to become UK’s ‘first AI retailer’
Health and beauty retailer Bodycare has partnered with an IT services company to deliver the digital infrastructure required to power its new store network, as it aims to become the UK’s ”first AI retailer”.
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NewsAllSaints rolls out AI tool for global workforce
AllSaints has introduced an AI-powered tool to support communications and engagement across its 2,300-strong global workforce.
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AnalysisHow Zara’s Bond Street flagship is redefining the store experience for middle market fashion
Zara unveiled its newly transformed Bond Street flagship last week in a move that signals a shift in the retail experience provided by middle-market fashion brands.
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NewsMarks & Spencer launches youth training scheme amid rising unemployment
Marks & Spencer is launching a paid training scheme aimed at tackling what it calls the “growing youth unemployment challenge”, creating 1,000 places for 16 to 24-year-olds across the UK and Ireland over the next 18 months.
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AnalysisInside Amazon: How the retail giant is striking a balance between man and machine
Amazon’s annual “Delivering the Future” Europe took place last week, and rather than being sent on a plane to Milan or Dortmund like previous years, Retail Week visited somewhere much closer to home