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All AI articles
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Retail VoiceSalesforce Customer Loyalty Guide 2026: Actionable takeaways for retailers
Customers switch faster, compare more and expect brands to prove their value at every touchpoint. Salesforceâs Nav Sanghera sets out the six capabilities retailers need to close the loyalty gap and build relationships that last beyond the points balance
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FeatureIs retail redefining customer service this Christmas?
Retail employment has been shrinking for years, but the picture this Christmas looks different. As UK retailers head into the golden quarter, the story isnât about fewer staff, itâs about how to keep your customer service at 100% regardless of headcount
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NewsWholesale and retail businesses slower to adopt AI than other sectors, says ONS
Only about 21% of retail businesses say they use AI, according to new data released by the ONS, despite over a third of all companies across the economy saying that they use the technology
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NewsThe Very Group enters agentic AI partnership for pricing
The Very Group has entered a three-year partnership to help revamp its pricing strategy with agentic AI.
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AnalysisAI has boardroomâs blessing - workforce adoption is the next challenge
Thereâs a CEO mandate for AI-led transformation within retail, but IT and supply chain leaders tell Retail Week the challenge now is getting the wider workforce to adapt and adopt.Â
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InterviewQ&A: Particular Audience CEO on the evolution of retail media, search and personalisation
Chief executive says retail media architecture âwonât surviveâ the next five years without adding advanced search and recommendation systems.
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NewsBodycare appoints chief executive as it ramps up UK store roll out
Bodycare has appointed a chief executive as it accelerates its UK high street expansion.
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DataAll about AI: the topics and retailers dominating readersâ queries
One topic has dominated Retail Week readersâ curiosity this year, accounting for more than half of the questions they asked on the site.
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OpinionâRetailers should be wary of automation strategies that start with the technologyâ
Warehouses where technology gives teams better options, better information and more room to respond represent the real opportunity for retail, argues XPO Logisticsâ Dan Myers
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NewsAmazon aims to raise $25bn through bond sale for AI push
Amazon is looking to raise $25bn through a US bond sale as the retail giant looks to fund further investments in AI, according to reports.
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NewsAS Watson appoints global strategic partners for next phase of AI transformation
AS Watson Group, parent company of Superdrug and Savers, has appointed 31 global strategic technology partners to accelerate the next phase of its AI-powered offline plus online (O+O) transformation.
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FeatureHow are food and drink retailers appearing in AI searches?
AI is now what people turn to for midweek meal inspiration. But this sweeping influence across food raises a serious question: how can retailers ensure theyâre being surfaced by AI as it crawls the internet for answers?
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AnalysisThe talking points from Baldockâs last set of results as Currys boss
Currys reported a 6% increase in group revenue to ÂŁ9.3bn in the year to May 2026, with group adjusted profits rising 18% to ÂŁ191m
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InterviewQ&A: Estée Lauder Companies SVP on the innovations driving the business
Global beauty behemoth Estée Lauder Companies has been focusing on tech and innovation in recent years, including tech partnerships, leveraging data and generative AI, and introducing experiential tools for customers.
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NewsNew Look rolls out AI tools for design and buying teams
New Look has introduced a series of AI-powered tools for its buying and design teams to accelerate product development as the latest step of its digital transformation strategy.
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AnalysisPrime Day 2026: How AI impacted Amazon and wider online retail
AI tools and assistants are now driving sales. We take a look at how this is affected this yearâs Prime Day and online retail more widely.
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InterviewGovernance: how retailers can handle soaring disclosure requests and messy data
Subject Access Requests are flowing into retailers faster than ever because of advice from AI chatbots, and managing them can become a serious chore without organised data, says Aiimi chief customer officer Mark Drayton.
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AnalysisThe highlights from Retail Weekâs Digital Transformation Summit
Despite the heatwave sweeping the UK, many across the retail industry gathered in London this morning (June 25) for Retail Weekâs Digital Transformation Summit hosted in partnership with KPS and Feedonomics powered by Commerce.
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AnalysisRevealed: The UKâs top 10 ecommerce retailers of 2026
In todayâs fiercely competitive climate, it takes innovation and smart investments for retailers to really win online.
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AnalysisPartnership update: B&Q, John Lewis, and Tesco join retail media pilot, M&S invests in staff safety, and more
Welcome to the Solutions Spotlight partnership update: Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail.