All AI articles
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OpinionâRetailâs AI revolution poses an existential questionâ
The rise of AI is fuelling the strategic reversal of a 25-year-old habit, driving a move away from outsourcing and back towards building powerful, in-house technology functions that can differentiate a business, observes AlixPartnersâ Brian Kalms
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NewsGoogle launches virtual fashion try-on tool in the UK
Google has launched its virtual apparel try-on tool in the UK and India for users in time for Christmas.
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InterviewChatbots: Lush global customer care manager on using AI to manage Black Friday discourse
Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how itâs bringing its ethos to the rollout of AI tools on its platform through its partnership with the customer support platform.
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InterviewQ&A: Halfords CEO Henry Birch on the Budget, AI and Black Friday
Halfords has posted growth in both profits and sales, driven by a strong performance from its cycling business. Chief executive Henry Birch spoke to Retail Week about his reaction to yesterdayâs Budget, how the retailer is implementing AI and what the consumer sentiment is like ahead of Black Friday
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NewsTopshop to take part in worldâs first AI-driven catwalk
Topshop is set to take part in the worldâs first AI-driven shoppable catwalk next year in an event that promises to set âa new global benchmark for fashion experiencesâ.
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NewsChatGPT adds âshopping researchâ personal shopper feature
OpenAI has added a new funtion to ChatGPT which allows shoppers to describe what theyâre looking for and receive a personalised buyers guide to help them decide what to buy.
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NewsUK retailers losing over ÂŁ2bn annually in unclaimed courier refunds
UK retailers are losing ÂŁ2.1bn each year over unclaimed refunds for lost and damaged parcels, new data has revealed.
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Innovation of the WeekNotonthehighstreet launches AI shopping tool in time for Christmas
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisHow are retailers preparing for an AI Christmas?
Research shows that shoppers are increasingly using AI for product search, queries and purchasing, so how prepared are UK retailers?
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OpinionâBuy something for 50p and sell it for ÂŁ1? Retail today is much more complicatedâ
Retailers are good at buying and selling stuff, but not the technology that it now takes to bring a product to market, observes headhunter Clarityâs Fran Minogue
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Chart of the WeekCharts of the Week: How shoppers plan to use AI this holiday season and DIY momentum
Next week is Black Friday and, as we showed in one of our Charts of the Week last week, there are some signs that shoppers could be holding back to make some big purchases during the holiday season.
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NewsDebenhams adopts new agentic AI tool ahead of peak trading
Debenhams Group has launched a new artificial intelligence solution to help its brands manage stock, sales and pricing more effectively during the peak trading period.
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NewsAlibaba.com to launch new feature with agentic AI capabilities
Alibaba.com is soon launching a new feature that integrates agentic AI capabilities into the user journey.
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InterviewRetail media: SMG MD on unlocking new opportunities for brands, retailers and customers
SMG group managing director John Mathieson speaks to Retail Week about the opportunities retail media unlocks, the sectors where it works best, and how technology and AI can further develop benefits in the future.
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Chart of the WeekCharts of the Week: Black Friday, AI, search and what retail can expect
There is a lot of uncertainty around Cyber Weekend this year, with the autumn Budget, consumer behaviour changing and how consumers access products, too. To unpick those trends, here is our bumper edition of Chart of the Week
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OpinionâHow AI agents could transform grocery shopping and what retailers should do nowâ
Most retailers are still experimenting with how to use AI to drive internal efficiency rather than consumer-facing discovery. The next phase of AI adoption will demand the opposite, advises Dunnhumbyâs Sandra Stanley
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Retail VoiceFive ways innovation from Taiwan will reshape retail in 2026
Retail is entering an era where innovation is no longer confined to Silicon Valley or Europeâs design capitals. Taiwan has rapidly become a global hub for design, technology and sustainable thinking â a laboratory for the ideas and collaborations that will shape how we shop, connect, and live in 2026 and beyond
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AnalysisRocket-powered pureplays: How three of Britainâs fastest growing online retailers are beating the ecom slowdown
Online retail sales are expected to slow to 3.6% throughout 2025 (Emarketer), but thereâs a small cohort of UK pureplays that are posting eye-watering year-on-year growth
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InterviewâAI is not a flashy toolâ: Rithum managing director on stripping out complexity
Rithum works with retailers such as Marks & Spencer, Zalando, Adidas, and Walmart.
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OpinionâAmazonâs AI-driven job cuts will send a shiver through retail head officesâ
The retail giant wonât be the last to axe roles â and white collar positions will be under threat, believes George MacDonald