All AI articles
-
Opinion‘AI’s new price tag is a good thing for retail’
A shift towards usage-based pricing means that the conversation around AI is taking on a different tone, observes Dunnhumby’s Sandra Stanley
-
AnalysisNext’s Lord Wolfson on economic prospects, AI adoption, healthy high streets…and menswear opportunity
Next chief executive Lord Wolfson provided a temperature-check for retail as the industry looks forward to the golden quarter and ponders the impact of the forthcoming Budget
-
NewsNext ups profit guidance again
The fashion retailer said a £12m increase to its profit guidance for the full year was down to a “small upgrade” in sales expectations and cost savings, primarily in its warehouses
-
FeatureCustomer service: How AI has transformed communication between retailers and customers
Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?
-
Opinion‘Retail’s AI opportunity is not task automation but task elimination’
AI brings retailers a chance to rethink how work gets done rather than seeking incremental gains, maintains AlixPartners’ Brian Kalms
-
NewsThe Entertainer launches digital partnership with THG Commerce
Toy specialist The Entertainer has today (September 16) announced it has appointed THG Commerce as its new digital commerce partner.
-
EventsHow to build cyber resilience in the AI era
Join us on 24 September for a free 40-minute webinar exploring how retailers can use AI to strengthen defences and stay ahead of an increasingly complex threat landscape
-
AnalysisCan my chatbot speak to the manager? How AI has changed customer complaints
Brits love to moan, it serves as a social lubricant, a shared bonding ritual, some may say even a cultural rite of passage. But airing a grievance to your spouse about a delayed delivery didn’t always amount to a formal complaint – then we got hold of AI
-
AnalysisDunelm boss kicks off new strategy with job cuts and range rationalisation
Dunelm boss Clo Moriarty has unveiled a new three-year strategy to shift the dial on stubborn pre-tax profit growth. Retail Week spoke to her to discover what the strategy means for the retailer and why it’s starting with job cuts and range rationalisation.
-
DataRanking: How UK grocers are performing in AI-powered searches
As more consumers turn to AI for recommendations, some shoppers are treating these models as the new search engines.
-
NewsData suggests Tesco is AI’s favourite meal deal
When a shopper asks an AI model about the best meal deal in the UK, more than half the time it checks Tesco’s website to find the answer.
-
InterviewRetailers winning with retail media are the ones that understand their customer
Retail media networks are increasingly being adopted by a range of retailers and brands across grocery, fashion, beauty, and more.
-
AnalysisHow John Lewis is planning to position itself at the forefront of AI-powered retail experiences
John Lewis is overhauling its digital strategy and said it is now treating AI agents like customers as it unveiled its latest set of retail investments this week.
-
InterviewN Brown group tech director: ‘AI is not another metaverse, it’s here to stay’
Retailers are continuing to digitally transform and incorporate more tech into foundations, and N Brown is no exception.
-
NewsMorrisons strikes analytics and insights deal as it seeks to build market share
Grocer Morrisons has formed a “strategic collaboration” with consumer intelligence specialist NIQ to “drive smarter decisions”.
-
NewsMarks & Spencer rolls out AI tools to support animal welfare on dairy farms
M&S has become the first retailer to roll out AI-powered welfare monitoring tools across its entire Milk Pool, made up of 46 UK dairy farms.
-
NewsSheffield’s Meadowhall sees footfall and sales uplift after introducing AI style suite
The Meadowhall shopping centre in Sheffield has seen an uplift in both sales and footfall in the two months since it launched its AI style suite, Retail Week can reveal.
-
AnalysisPartnership update: Asda expands partnerships for both grocery and fashion, Dunelm and Google Cloud launch an AI assistant, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
-
NewsThe Range to launch conversational AI agent on ecommerce website
The Range is planning to launch a conversational AI tool on its website to make it easier for customers to shop online, Retail Week can reveal.
-
GalleryFirst look: CDS Superstores' first multi-brand collection point with Morrisons
The Range owner CDS Superstores has launched its first multi-brand collection point as it continues to test and trial new bricks-and-mortar formats.