All AI articles
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InterviewQ&A: Adyen global VP of retail discusses the increasing need for flexibility in payments
Adyen’s global vice president of retail, Holly Worst, discusses the evolution of payments, the pain points for shoppers, agentic commerce, and fraudulent transactions.
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NewsDunelm unveils AI shopping assistant for customer use
Homewares retailer Dunelm has launched a new AI-powered shopping assistant for customers, Retail Week can reveal.
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NewsMorrisons enters partnership to deploy vision AI technology
Morrisons has partnered with Everseen to deploy its visual AI solutions across part of its UK store estate, Retail Week can reveal.
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NewsPets at Home head of AI transformation departs
Pets at Home head of AI transformation and enterprise architecture Simon Ellis has left the business, Retail Week understands.
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FeatureHow LLMs are changing how consumers shop beauty and wellness
How can beauty retailers ensure LLMs recognise them, surface them, and ultimately recommend them to digitally savvy shoppers?
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AnalysisHow investments in AI, partnerships and B2B are powering Zalando’s growth
Fashion technology platform Zalando released its second quarter results today, recording group revenue growth of 20.8% to €3.4bn and a 20.7% rise in general merchandise value of €4.9bn.
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NewsZalando continues to deliver revenue growth as AI investment pays off
Fashion technology platform Zalando has delivered another quarter of steady revenue growth as its investment and innovation in AI is paying off.
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InterviewQ&A: Mirakl chief customer officer on why marketplaces should be a tool, not a strategy
Mirakl chief customer officer Sophie Marchessou spoke to Retail Week about how best to leverage a marketplace for growth, the introduction of agentic AI, and ensuring you stay relevant to customers.
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NewsLondon Designer Outlet’s new AI assistant drives double-digit surge in page views
London Designer Outlet, based in north London’s Wembley Park, has seen a double-digit rise in page views since launching its new AI assistant, Retail Week can reveal.
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NewsTHG Ingenuity unveils AI stylist in partnership with Google Cloud
THG Ingenuity has unveiled its new AI stylist in collaboration with Google Cloud and Gemini’s Enterprise Agent Platform.
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NewsMorrisons rolls out AI smart trolleys in UK first
Morrisons has become the first UK retailer to deploy Instacart’s AI-powered smart trolleys in one of its stores.
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FeatureHow retailers can get ready for a bigger AI Christmas
AI search has the potential to revolutionise how customers shop this Christmas, but what are shoppers really using it for? And how can retailers ensure they are prepared?
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InterviewQ&A: Kingfisher chief AI officer on being ahead of the curve with AI agents and agentic commerce
While many retailers are exploring how to deploy AI effectively for the customer and colleague experience, Kingfisher is one retailer that has been at the forefront of this mission for several years.
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InterviewQ&A: Rethink Productivity co-founder on smooth store operations and colleague efficiency
Rethink Productivity co-founder and head of insights Sue Hedaux talks about the biggest challenges for retailers, in-store tech being a help and a hindrance, and how retailers can set up shop for the future
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AnalysisBodycare: The embattled retailer bouncing back with AI and social media at the forefront
The opening of a brand new Bodycare at The Moor, Sheffield, was highly anticipated, but nothing could prepare for the response on the day itself
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NewsBodycare MD: ‘We want to revolutionise the high street’
The managing director of Bodycare said the retailer wants to “revolutionise the high street” as it starts opening stores following its administration 10 months ago.
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Retail VoiceSalesforce Customer Loyalty Guide 2026: Actionable takeaways for retailers
Customers switch faster, compare more and expect brands to prove their value at every touchpoint. Salesforce’s Nav Sanghera sets out the six capabilities retailers need to close the loyalty gap and build relationships that last beyond the points balance
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FeatureIs retail redefining customer service this Christmas?
Retail employment has been shrinking for years, but the picture this Christmas looks different. As UK retailers head into the golden quarter, the story isn’t about fewer staff, it’s about how to keep your customer service at 100% regardless of headcount
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NewsWholesale and retail businesses slower to adopt AI than other sectors, says ONS
Only about 21% of retail businesses say they use AI, according to new data released by the ONS, despite over a third of all companies across the economy saying that they use the technology
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NewsThe Very Group enters agentic AI partnership for pricing
The Very Group has entered a three-year partnership to help revamp its pricing strategy with agentic AI.