All AI articles
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AnalysisAgentic AI: The retail strategy to make every customer a VIP
AI agents are completely redefining whatâs possible for retailâs digital leaders to deliver in next-level hyperpersonalisation. Retail Week explores whatâs changing as CX agents move from resolving requests to anticipating them.
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NewsSainsburyâs launches new AI-powered shopping tool
Sainsburyâs has unveiled its new AI-powered shopping tool to help customers plan their shop more effectively.
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NewsVery launches âAI-powered personalisationâ to enhance customer experience
Online retailer Very has introduced âAI-powered, real-time personalisationâ as it seeks to upgrade shoppersâ experience.
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Analysis20 retailers and industry experts reveal how AI is revolutionising the sector
With so many applications of AI now available, leaders from Kingfisher Group, Puma, Fabletics, Our Co-op, Bensons for Beds, CDS Superstores, and more share how AI is driving real returns on investment, how theyâre adapting their businesses, and advice to act on the AI opportunity
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OpinionâThe question for boards about AI is whether itâs moving a number that mattersâ
No retailer would fund a new store format because the demonstration looked good. AI should not be treated any differently, maintains OurCoop chief finance officer Selina Butterfield-Mashoofi
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InterviewHow Mango and Steve Madden have modernised the supply chain with Inspectorio
An optimised retail supply chain can be hard to deliver when scenarios outside of a teamâs control can occur. It happens when geopolitical tensions, bottlenecks, communication gaps with suppliers, and more become an issue, but learning how to build resilience has become key.
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AnalysisAI, Prime Day and heatwaves key factors driving UK online spend in 2026
Every year we see a mixed picture of consumer spend, but there are some factors that always seem to drive purchases. Warm weather, the summer of sport, Christmas, Black Friday, and other seasonal events often see consumers open their purses that little bit more.
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EventsWatch: Retailers face a race against time as AI accelerates cyber threats
The window to stop a cyber attack is shrinking fast. Where retailers used to have five hours to act, now they have as little as 15 minutes, meaning speed has become a critical part of cyber defence. Learn how you can stay one step ahead in our latest webinar
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Chart of the WeekReviews gain weight in AI search closer to purchase, Trustpilot data shows
Customer reviews carry more weight in what AI assistants tell shoppers the closer they get to buying, according to two studies commissioned by Trustpilot.
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FeatureGEO: How can fashion retailers make it onto AIâs runway?
Whether using generic generative AI tools, AI-enabled Google searches or even retailersâ own assistants, consumers today are using the technology to commandeer increasingly precise clothing searches.
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AnalysisPartnership update: Major supermarkets enter AI logistics partnership, Morrisons joins forces with consumer specialist firm, and more
Welcome to the Solutions Spotlight partnership update: Retail Weekâs round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsIceland adopts AI to set markdowns on short-dated food
Iceland is bringing in AI software to help decide how deep to cut prices on food nearing the end of its shelf life, aiming to reduce waste without sacrificing margin.
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NewsWalmart rules out personalised pricing as AI reshapes retail
Walmartâs chief executive pledged not to use shoppersâ personal data to set prices, as scrutiny of AI-driven pricing grows in Washington.
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Retail VoiceFive moves that turn retail AI ambition into operating results
Retailers do not need more experiments. They need better operational foundations and a sharper test of value
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AnalysisHow Zalandoâs tech spin-offs are powering the wider retail sector
The European fashion powerhouse has helped Next grow its international sales by double digits. Its increasing portfolio of spin-off firms is helping other retailers with less tech expertise navigate logistics and AI.
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InterviewAI marketing: How Dermalogica strengthened customer relationships through Klaviyo
In todayâs retail climate, there are endless options for shoppers to discover, browse and buy from. The competition is fierce, and with clever new technologies making it easier for some brands to stand out more than others, retailers need to do more to ensure loyalty and a strong customer relationship.
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NewsMorrisons poaches Kingfisherâs AI boss
Morrisons has appointed Dr. Mohsen Ghasempour to the newly created role of chief AI officer, effective October 1.
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Supplier InsightHow dropshipping is becoming a scalable retailer growth strategy
A broader product range is no longer just about customer experience â itâs also vital to gaining attention in an AI-driven world
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NewsFood manufacturers are prioritising spend in the wrong places to achieve climate resilience
Food, drink and ingredient manufacturing businesses are investing in standard operational technologies wrongly believing they will help them deliver more climate-resilient businesses.
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OpinionâRetailers must rethink how they create opportunities for the next generationâ
The challenge for retailers is making entry-level opportunities more accessible and valuable so young people see retail as somewhere they can build a career, believes Alvarez & Marsalâs Erin Brookes