All AI articles – Page 4
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NewsMoonpig credits AI and product personalisation for ‘strong start to the year’
Online greetings card retailer Moonpig has credited its growing suite of AI services and product personalisation for its “strong” start to the financial year.
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AnalysisFour technologies driving bricks-and-mortar growth, according to retail leaders
Retailers are placing physical stores at the heart of their investment strategies, according to a worldwide survey of retail executives by Bain and VusionGroup shared exclusively with Retail Week.
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FeatureTrimming fat or cutting muscle? How retailers can preserve their brand story in an era of cost-cutting
In the early 1990s, as sky-high interest rates, falling house prices, and an overvalued exchange rate sent the economy into a tailspin, McDonald’s famously slashed its brand marketing budget in a bid to cut costs. Just as famously, it lived to regret that decision.
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Innovation of the WeekMorrisons and Instacart launch AI-powered trolleys in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsTHG beauty to launch AI academy as it prioritises being a ‘digital-first’ retailer
THG beauty is gearing up to launch an AI academy as it focuses on being a “digital first” retailer, Retail Week can reveal.
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NewsCurrys announces £50m share buyback as B2B, gaming and AI drive growth
The electronics retailer posted a 3% like-for-like revenue increase in the 17 weeks to August 30, 2025, in its UK and Ireland business versus the same period in 2024.
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InterviewQ&A: AliExpress’ UK GM on AI innovation, faster fulfilment and the rise of competitors
In this exclusive Q&A feature, Retail Week speaks with AliExpress’ UK general manager Bonnie Zhao, to explore what sets UK shoppers apart from their global counterparts, the role of AI innovation and AliExpress’ upcoming growth ambitions.
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NewsSainsbury’s rolls out facial recognition tech to stem rising crime
Sainsbury’s has rolled out facial recognition technology in some of its stores in a bid to increase staff and customer safety.
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AnalysisChatGPT agent mode on trial: how Sainsbury’s, Wickes and more handle AI as a customer
Most retailers aren’t yet ready to be shopped by customers using an AI agent. At least, that’s what our test of ChatGPT’s Agent mode showed when Retail Week put it through its paces on some typical shopping missions.
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FeatureThe age of agentic AI: The next big tech trend in retail
The retail industry has only just wrapped its head around chatbots and AI-powered search, but newer iterations of AI keep emerging
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Chart of the WeekUK shoppers more hesitant about AI in retail than international consumers
A survey of shoppers in five key Western markets has shown that UK consumers are the most likely to express hesitation about the rollout of AI features by retailers.
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Innovation of the WeekAlibaba launches ‘world’s first’ AI agent for global trade
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsPinterest opens new European hub for leveraging AI
Social commerce platform Pinterest has opened a new European engineering excellence hub to continue leveraging AI and machine learning.
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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NewsCurrys launches new AI tool for store staff
Electricals retailer Currys has partnered with an intelligence management platform to launch a new AI tool for store staff.
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Retail VoiceEight smart ways retailers can safeguard against cyber security breaches
From conducting regular security audits to training employees on cyber hygiene, Wirpo’s Hitesh Bansal reveals how retailers can improve their security culture to gain competitive advantage
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AnalysisWill 2025 be an AI-powered Christmas?
As retail ramps up for the festive rush, AI is poised to play a pivotal role. What festive innovations can we expect this golden quarter, and will they drive lasting change?
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Innovation of the WeekOpenAI launches ChatGPT agent that can order online groceries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
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FeatureCybersiege: are retailers sitting ducks?
Days without sleep as cybersecurity teams scoured systems. Store colleagues forced to work in ways they hadn’t for 30 years, clocking up extra hours “to keep the show on the road.” Online orders halted for weeks. So, what’s going on? Why is retail such a target? And what can the sector do to fend off future attacks?
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NewsDepop appoints new chief executive and rolls out AI photo integration tool
Fashion resale marketplace Depop has appointed a new chief executive officer following a successful stint as interim boss.