All AI articles – Page 4
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NewsJD.com sees ‘record high’ of orders placed for its shopping event
China’s largest retailer by revenue, JD.com, has seen a “record high” of orders placed during the opening of its 618 Grand Promotion event.
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Opinion‘When it comes to buying anything more than basics, we’d rather speak to a human than a bot’
Even ChatGPT doesn’t offer anything beyond the prompt, making it hard to find the new, inspirational products that one discovers when browsing a physical store, observes Maureen Hinton
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InterviewSAP Engagement Cloud CMO: If your customers are sharing their data, they expect something back
If you’re still sending emails that ignore what your customers bought yesterday, you’re putting their trust on the line, argues SAP Engagement Cloud chief marketing officer Sara Richter.
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Opinion‘Consumer spending squeeze will sort the strong from the weak’
As inflationary impacts continue, retailers and FMCG brands have to work to prove they deserve a place in household spending, warns Kantar’s Jauneen Tarin
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Retail VoiceFive trends that will redefine European retail and why retailers can’t wait any longer
AI is no longer just a conference topic. It’s already the operational engine driving Europe’s most competitive retailers
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Opinion‘Too many strategic decisions are built on underlying tech assumptions that no longer apply’
A surprising number of transformation programmes are built to address familiar challenges without acknowledging how far the parameters of what’s technically possible might shift, maintains AlixPartners’ Brian Kalms
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AnalysisPartnership update: Asos taps into ChatGPT, Ikea fights crime with new collaboration, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail
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AnalysisExplainer: What do Google’s new products mean for the future of ecommerce?
There was a lot to unpack during Google’s I/O 2026 event and Google Marketing Live as it unveiled countless new products and innovations.
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NewsDebenhams Group launches AI-driven shopping checkout on Facebook and Instagram
Debenhams Group has enabled AI-driven in-app checkout on Meta, allowing US customers of its fashion brands to check out directly through Facebook and Instagram.
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AnalysisRefund fraud could cost retailers £2.3bn annually, with scammers taking 30% cuts
A new report by the University of Portsmouth, funded by Cifas, estimates that refund fraud could be costing UK retail dearly.
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NewsAsos launches stylist app in ChatGPT
Asos has launched a styling app in ChatGPT to bring fashion discovery through products and video content to consumers in the UK and US.
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AnalysisTest Drive: New AI-powered virtual try-on fashion platform WNTD
A new AI-powered fashion platform bringing virtual try-on, social feedback, price comparison and AI styling suggestions has launched.
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Opinion‘In a time of upheaval, retailers have mistaken efficiency for strategy’
After enduring five years of uncertainty and upheaval, retailers are increasingly focusing on driving efficiencies at the expense of fleshing out their wider strategies, says OC&C’s Matt Coode
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AnalysisThe questions readers are asking Retail Week – and how we answer them
In February, Retail Week upgraded its Intelligent Answers (iA) service, which uses AI to scour the archive to answer your pressing questions.
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AnalysisVirtual try-on: Gimmick or soon to solve the industry’s returns problem?
Virtual try-on and augmented reality (AR) are not new innovations, yet more brands and retailers are investing in this space. Fashion powerhouse Zara is one of them.
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NewsJD Sports launches virtual try-on trial
JD Sports has launched a trial of a new virtual try-on tool on its UK ecommerce website, Retail Week can reveal.
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Chart of the WeekChart of the Week: Mapping the four futures of AI in retail
A new report by EY outlines the four ways that the AI revolution could go and how retail could be affected
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InterviewQ&A: Descartes VP of sales on route optimisation and the innovations powering logistics
Retail Week spoke with Descartes vice-president of sales Gary Taylor about new innovations, and how a great delivery and logistics service can feed into the rest of retailers operations
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NewsJD Sports trials conversational AI agent online
JD Sports has become the latest retailer to launch a conversational agent on its website as it looks for more ways to enhance the customer experience, Retail Week has learnt.
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AnalysisTech: What M&S, New Look and Morrisons are prioritising
Retailers are constantly looking for ways to grow, innovate, and thrive at a time when increasing competition, geopolitical tensions, and low consumer confidence have taken hold.