All AI articles
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AnalysisExplainer: What do Google’s new products mean for the future of ecommerce?
There was a lot to unpack during Google’s I/O 2026 event and Google Marketing Live as it unveiled countless new products and innovations.
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NewsDebenhams Group launches AI-driven shopping checkout on Facebook and Instagram
Debenhams Group has enabled AI-driven in-app checkout on Meta, allowing US customers of its fashion brands to check out directly through Facebook and Instagram.
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AnalysisRefund fraud could cost retailers £2.3bn annually, with scammers taking 30% cuts
A new report by the University of Portsmouth, funded by Cifas, estimates that refund fraud could be costing UK retail dearly.
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NewsAsos launches stylist app in ChatGPT
Asos has launched a styling app in ChatGPT to bring fashion discovery through products and video content to consumers in the UK and US.
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AnalysisTest Drive: New AI-powered virtual try-on fashion platform WNTD
A new AI-powered fashion platform bringing virtual try-on, social feedback, price comparison and AI styling suggestions has launched.
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Opinion‘In a time of upheaval, retailers have mistaken efficiency for strategy’
After enduring five years of uncertainty and upheaval, retailers are increasingly focusing on driving efficiencies at the expense of fleshing out their wider strategies, says OC&C’s Matt Coode
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AnalysisThe questions readers are asking Retail Week – and how we answer them
In February, Retail Week upgraded its Intelligent Answers (iA) service, which uses AI to scour the archive to answer your pressing questions.
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AnalysisVirtual try-on: Gimmick or soon to solve the industry’s returns problem?
Virtual try-on and augmented reality (AR) are not new innovations, yet more brands and retailers are investing in this space. Fashion powerhouse Zara is one of them.
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NewsJD Sports launches virtual try-on trial
JD Sports has launched a trial of a new virtual try-on tool on its UK ecommerce website, Retail Week can reveal.
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Chart of the WeekChart of the Week: Mapping the four futures of AI in retail
A new report by EY outlines the four ways that the AI revolution could go and how retail could be affected
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InterviewQ&A: Descartes VP of sales on route optimisation and the innovations powering logistics
Retail Week spoke with Descartes vice-president of sales Gary Taylor about new innovations, and how a great delivery and logistics service can feed into the rest of retailers operations
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NewsJD Sports trials conversational AI agent online
JD Sports has become the latest retailer to launch a conversational agent on its website as it looks for more ways to enhance the customer experience, Retail Week has learnt.
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AnalysisTech: What M&S, New Look and Morrisons are prioritising
Retailers are constantly looking for ways to grow, innovate, and thrive at a time when increasing competition, geopolitical tensions, and low consumer confidence have taken hold.
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NewsM&S chair Archie Norman: ‘We’ll open more food spaces this year than any of the big four’
Marks & Spencer chairman Archie Norman has said the retailer plans to open “more food spaces this year than any of the big four” as it invests in its store estate.
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AnalysisPartnership update: Frasers rolls out AI shopping assistant; The Range powers up its marketplace
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail
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AnalysisTest Drive: Just Eat’s AI voice assistant
Rapid delivery platform Just Eat introduced a new AI voice assistant for UK customers with the aim of making ordering easier and more inclusive.
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InterviewQ&A: Similarweb VP of global research solutions on SEO vs GEO and retailer websites in the age of AI
As usage of large language models (LLMs), such as ChatGPT, has grown, retailers have increasingly been looking at how they can appear more prominently when users make retail queries. Industry analysts have created the term “Generative Engine Optimisation” (GEO). This is an evolution of Search Engine Optimisation (SEO), the science of performing well on Google and other search tools.
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AnalysisStore staff call for action on pay and working conditions to avoid summer burnout
Exclusive interviews with 500 UK frontline workers reveal the factors that incentivise productivity during peak summer trading, at a time when teams are short-staffed and operationally stretched.
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Chart of the WeekCharts of the Week: Tracking AI investment by retailers
We have just launched the Retail Week AI Investment tracker, a recap of all the stories Retail Week has published on retailers’ AI initiatives over the past few years
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DataThe Retail Week AI Investment Tracker – how retailers are actually using AI
AI is one of retail’s fastest-moving investment areas. The AI Investment Tracker brings those investments together in one place, so subscribers can quickly see where the technology is being deployed.