All AI articles – Page 8
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DataData: Grocery shoppers say meh to AI, yeah to loyalty discounts
New research commissioned by Retail Week and The Grocer shows that shoppers are sceptical about AI’s role in online grocery shopping, while over half say points and discounts for loyalty card members are what they value the most when shopping in-store
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AnalysisTest drive: Google’s virtual fashion try-on tool
Google launched its virtual fashion try-on tool in the UK and India in December, a few months after its US launch, leveraging AI so users can see what apparel items may look like on their bodies
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Supplier InsightThe Gen-AI shopping revolution is here – is your online business ready for it?
Today’s shoppers are already outsourcing product recommendations to ChatGPT and Gemini before pressing ‘buy’ – are your products going to make the cut?
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NewsJD Sports to sell directly through AI platforms
JD Sports is launching into agentic commerce, allowing customers to purchase its products directly through AI platforms, Retail Week can reveal.
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AnalysisLIVE 2026: the five sessions that digital directors can’t miss
The LIVE 2026 progamme boasts dozens of sessions led by industry leaders which will dive into the tech, strategies and trends shaping the future of digital within the industry.
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InterviewQ&A: MiQ products and solutions director on cutting through advertising noise
Retail Week spoke to Debbi Rosenthal, senior director of products and solutions at media advertising business MiQ, to discuss what makes a campaign successful, pitfalls to avoid, and the role AI can play.
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NewsSainsbury’s launches AI-focused graduate programme
Sainsbury’s is launching a new graduate programme, which includes a focus on developing skills in artificial intelligence.
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FeatureInside the boardroom: what retail leaders expect in the year ahead
What’s next for retail in 2026? We spoke to the biggest names in British retail to uncover their predictions for the challenges and opportunities ahead.
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FeatureInnovation round-up: Strategic partnerships, AI agents and gamified experiences
The Innovation round-up is our series highlighting retail initiatives that have caught the eye of our team, bringing you new ideas and case studies across technology, sustainability, stores, ecommerce and customer experience. Here we bring you the eight best innovations that caught our attention in the final quarter of 2025.
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NewsAmazon in talks to invest $10bn in OpenAI
The world’s largest online retailer would reportedly sell the ChatGPT developer chips and computing power as part of the proposed deal
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NewsTesco strikes partnership with AI start-up
British supermarket retailer Tesco is embarking on a three-year strategic partnership with French AI start-up Mistral AI to enhance its operations.
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InterviewExit interview: outgoing Ikea UK&I boss Peter Jelkeby
As Ikea UK&I boss Peter Jelkeby prepares to step down from his post and take over the lead job at the furniture giant’s operation in Germany, he speaks to Retail Week about how shoppers have changed, the moves by competitors that he has envied and the learnings he’ll be taking forward into his new job.
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AnalysisTest drive: Notonthehighstreet’s AI shopping tool
Marketplace Notonthehighstreet recently launched its AI shopping tool with the aim of helping shoppers find the perfect gifts in time for Christmas.
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Opinion‘Retail’s AI revolution poses an existential question’
The rise of AI is fuelling the strategic reversal of a 25-year-old habit, driving a move away from outsourcing and back towards building powerful, in-house technology functions that can differentiate a business, observes AlixPartners’ Brian Kalms
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NewsGoogle launches virtual fashion try-on tool in the UK
Google has launched its virtual apparel try-on tool in the UK and India for users in time for Christmas.
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InterviewChatbots: Lush global customer care manager on using AI to manage Black Friday discourse
Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how it’s bringing its ethos to the rollout of AI tools on its platform through its partnership with the customer support platform.
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InterviewQ&A: Halfords CEO Henry Birch on the Budget, AI and Black Friday
Halfords has posted growth in both profits and sales, driven by a strong performance from its cycling business. Chief executive Henry Birch spoke to Retail Week about his reaction to yesterday’s Budget, how the retailer is implementing AI and what the consumer sentiment is like ahead of Black Friday
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NewsTopshop to take part in world’s first AI-driven catwalk
Topshop is set to take part in the world’s first AI-driven shoppable catwalk next year in an event that promises to set “a new global benchmark for fashion experiences”.
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NewsChatGPT adds ‘shopping research’ personal shopper feature
OpenAI has added a new funtion to ChatGPT which allows shoppers to describe what they’re looking for and receive a personalised buyers guide to help them decide what to buy.
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NewsUK retailers losing over £2bn annually in unclaimed courier refunds
UK retailers are losing £2.1bn each year over unclaimed refunds for lost and damaged parcels, new data has revealed.