All AI articles – Page 6
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NewsMarks & Spencer switches on AI tools for all store managers
Marks & Spencer is enabling thousands of frontline staff to use generative and Agentic AI tools to support everyday tasks.
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NewsChatGPT rolls back instant checkout and launches visual shopping upgrades
OpenAi has rolled out a major upgrade to the shopping experience in ChatGPT, including a more visual way for users to find and compare products.
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Opinion‘1990s reloaded – why retailers need to respond to the AI revolution’
The ‘90s fundamentally changed consumer behaviour, and the same is happening again. Retailers have an opportunity to learn from the disruption of the last few decades, believes Deloitte’s Oliver Vernon-Harcourt
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NewsAlibaba unveils full-scale AI agent for businesses
Alibaba International has unveiled its AI agent, Accio Work, for global businesses.
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Interview‘There’s genius in simplicity’: Vocovo CEO on the importance of a connected store
Retail Week sat down with Vocovo chief executive Beth Worrall about the importance of a connected store for the colleague and customers, AI being leveraged in-store, and how retail staff are battling with the increasing crime and abuse inflicted on them.
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Chart of the WeekCharts of the Week: OpenAI drops Instant Checkout, what does that mean?
Surprising news on AI-shopping emerged earlier this month when it was reported that OpenAI was scaling back support for shopping within ChatGPT.
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NewsKingfisher to launch agentic AI-powered shopping
Kingfisher is partnering with Google to launch agentic AI shopping across its B&Q, Castorama France and Poland, and Brico Dépôt France brands, Retail Week can reveal.
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Opinion‘Customer expectations of retail AI are not what you think’
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumby’s Sandra Stanley
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NewsVisa tests out AI agent purchases
The global payments provider is launching a new trial involving leading UK banks, testing out how AI shopping agents could make purchases on behalf of consumers
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AnalysisJohn Lewis chiefs on Middle East uncertainty, bringing back the bonus, Topshop, and more
Grocery and department stores group John Lewis Partnership posted improved full-year sales and earnings, and restored the famous bonus as they press on with reinvigoration plans.
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NewsZalando says AI is improving output, announces Levi’s partnership
The fashion retailer and technology platform hit revenues of €12.3bn (£10.6bn) in 2025, up 16.8% on the previous year and at the high end of guidance
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VideoWatch: Retail leaders reveal 2026’s biggest challenges and opportunities
Morrisons CEO Rami Baitiéh, Sephora UK MD Sarah Boyd and Dobbies boss David Robinson tell us about the challenges and opportunities facing retail.
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Opinion‘When shoppers hand decisions to AI, influence moves upstream’
AI is accelerating a shift in consumer behaviour in two distinct ways and changing the rules of influence, believes Publicis’ Steve Ricketts
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NewsCDS Superstores enters partnership for AI supply chain improvement
CDS Superstores, owner of The Range, Wilko and Homebase, has entered into a partnership to improve and enhance its supply chain capabilities.
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AnalysisAgentic commerce: Which retailers are embracing this new way of shopping?
More retailers are embracing a new way of shopping by letting AI agents browse, search, recommend, and purchase on behalf of the shopper – known as agentic commerce.
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NewsJohn Lewis heralds ‘new era’ with AI shopping investment and TikTok Shop launch
John Lewis has said it will turbocharge its approach to AI and social shopping as it aims to become one of the first UK retailers to “fully embrace the new era of retail”.
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Interview‘Confidence compounds’: Valtech’s Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
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AnalysisEthical, efficient, customer-first: Supply chain tech solutions transforming UK retail
Download Retail Week’s flash report Traceability, Trust, Transformation: Supply Chain Tech Solutions for 2026 for an essential overview of where to invest to achieve ethical, compliant and customer-centric supply chains in the year ahead
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Opinion‘AI should be about implementing technology and putting it back in the hands of people’
Who will deliver more value, asks AlixPartners’ Brian Kalms. A commercial analyst living and breathing the hyper-competitive grocery sector, or an applied AI engineer?