Asda has hired Andy Murray, the founder of international shopper marketing agency Saatchi & Saatchi X, as its new chief customer officer.
Retailers restructure staff pay and benefits
As the introduction of George Osborne’s living wage nears, the thorny issues of pay and productivity are taking centre stage in retail.
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Convenience is currently the watchword in customer experience trends. We pick out a few of the best examples from around the world.
Catch up on this week’s big retail stories with analysis from Retail Week executive editor George MacDonald and news editor James Wilmore.
Waterstones’ boss said Amazon opening UK stores would cause it “significant” problems, following reports the etailer wants shops in the US.
Marks & Spencer has hired Alexa Chung to front a new womenswear collection, in the first of a series of celebrity-led projects.
B&Q has become the latest retailer to make changes to pay rates, following in the wake of grocery Goliath Tesco and variety store group Wilko.
Find out why retailers and start-ups can’t afford to miss out on the opportunity to enter this high-profile hackathon event.
Janette Cross planned to work at Foyles for a year to support her acting work. Twelve years on, she is leading its customer experience strategy.
River Island has promoted marketing boss Josie Roscop to the new position of customer director in a bid to drive engagement with shoppers.