Convenience is currently the watchword in customer experience trends. We pick out a few of the best examples from around the world.
Sainsbury's agrees £1.3bn deal for Home Retail
Sainsbury’s boss Mike Coupe has declared the grocer can compete with John Lewis, Amazon and M&S, if it completes a takeover of Argos.
Don't miss this week
Boots president Simon Roberts discusses the changing landscape of retail over the Christmas period, job cuts and the future of the high street.
B&Q owner Kingfisher shrugged off the impact of Australian DIY chain Bunnings’ UK entry as it revealed plans to boost profits by £500m a year.
Tesco boss Dave Lewis insisted the grocer has “drawn a line under the past” but admitted work is needed to repair supplier relationships.
Bargain Booze owner Conviviality has poached Argos chief operating officer David Robinson to be its new managing director.
Tesco joins Sainsbury’s in pulling out of food-to-go store trials. Retail Week looks at why grocers struggle to succeed in this market.
Hotel Chocolat is poised to launch a new-look website in a bid to ramp up its expansion plans and build on its “best Christmas ever.”
DIY group Kingfisher will unveil plans to investors today on how it will add £500m a year to its bottom line in five years’ time.
Find out how retailers have performed during the critical Christmas trading period with our league table comparing like-for-like sales.