All Loyalty schemes articles – Page 6
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AnalysisRetail Horizon 2022: Navigating cost of living, sustainability and ‘blended retail’
From Brexit to Covid-19, Russia’s invasion of Ukraine to supply chain issues and soaring inflation, the power of external influences to challenge the retail industry has been relentless in recent months.
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VideoWatch: Boots CIO – a ‘meaningful difference’ in customer messaging forges a more human connection
Join Boots and Cognizant as they discuss why connecting with customers, especially younger, digital-native consumers, is becoming increasingly complex.
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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OpinionAlessandra Bellini: ‘Now more than ever, we must make healthy food accessible to all’
The cost-of-living crisis may be dominating headlines, but making products healthier and more sustainable is just as important, says Alessandra Bellini, chief customer officer at Tesco.
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AnalysisAnalysis: Can Sainsbury’s food-first focus stand up to inflationary pressures?
A year into its strategy to put food back at the heart of its business, Sainsbury’s has delivered strong profit growth. Yet as the cost-of-living crisis begins to bite, the grocer is faced with unique challenges on top of the hyper-inflationary market
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AnalysisFrom Bower Collective to Pasta Evangelists – how subscriptions are leading CX
Retail Week examines why subscription models are key to locking in loyalty and how these new businesses are driving exceptional experiences in our report 9 CX Disruptors.
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InterviewInterview: Mike Yorwerth – the tech chief putting digital Sparks into M&S
When Mike Yorwerth joined Marks & Spencer at the start of last year, the retailer had made a definitive switch towards a digital-first model after the Covid pandemic sparked a shopping shift online.
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NewsBoots extends Price Advantage scheme to online and more products
Health and beauty giant Boots has bolstered the number of products available to members of its Price Advantage loyalty programme and launched it online.
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Analysis9 CX disruptors – meet the retailers and brands redefining experience
A new generation of ingenious businesses are wowing customers like never before with lessons for established retailers, Retail Week’s latest report finds.
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NewsAsda launches new budget range and extends loyalty programme to more stores
Asda has launched a new Just Essentials budget range and extended its loyalty programme to more stores as it seeks to support customers through the cost of living crisis.
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Retail VoiceFive top retail priorities for marketeers in 2022
From customer-centrism to using data to empower teams, Emarsys’ Heath Barlow sets out what matters most for tech-savvy marketers.
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NewsMarks & Spencer launches Sparks promotional extravaganza to boost app take-up
Marks & Spencer is to stage a two-week spectacular of “daily personalised offers, giveaways and discounts” designed to drive customer adoption of its app.
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NewsWaitrose relaunches customer loyalty programme after doubling investment
Waitrose is set to relaunch its myWaitrose loyalty programme after doubling investment in the scheme, calling it “our biggest initiative to add value” for customers in a decade.
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Retail VoiceFood and drink disruptors: How five of the UK’s best are getting closer to customers
Sophisticated customer profiling is leading to deeper customer insights, higher engagement and more accurate trend forecasting for these food and drink leaders.
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NewsBoots unveils lower prices in store for Advantage Card holders
Boots has introduced discounted prices on selected products in store for Advantage Card holders.
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NewsPret a Manger to trial ‘Perks’ loyalty programme
Pret a Manger will roll out its new loyalty scheme “Pret Perks” in phases.
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Retail VoiceWhat loyalty can learn from the payments landscape
Loyalty schemes are in need of transformation – and fast. Retailers should be looking to payment tech for the answers, says Bink chief executive Mike Jordan.
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NewsAsda extends loyalty app trial to customers
Asda has extended the trial of its ‘pounds not points’ loyalty app to customers at 16 of its stores after a successful pilot of the programme with staff.
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AnalysisGame on: How Tesco, Shein and The North Face are transforming loyalty
Following a pandemic that transformed shopping habits forever, retailers are now mulling over the best methods of maintaining a connection with their customers – including revamping their loyalty schemes.
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Retail VoiceRefashioning retail: How brands build trust in a modern digital world
Following the launch of its report The 20 Most Trusted UK Retailers with Retail Week, Okta’s solutions director Ian Lowe outlines what this research reveals about how retailers should approach getting consumer buy-in.