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As the demand for online grocery deliveries rocketed over the past few weeks, many supermarkets buckled under the pressure. Retail Week looks at whether the inability to meet demand will cause long-term damage to grocery ecommerce.
Long read: Understanding Amazon
Amazon is every retailer’s biggest threat.
Even in areas where it’s not stealing market share, it sets - and raises - the bar in terms of payment, delivery and customer experience.
In our latest long read, Understanding Amazon, we explore the online giant’s strategy, devotion to innovation and where its future growth will come from.Read the feature