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All Consumer insight articles – Page 3
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Retail VoiceDisruptive marketing is the key to retail growth
Customer-centred marketing strategies can greatly impact growth, says Andrew Carlisle, MD of retail consulting at Accenture. Retailers might want to follow suit
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Analysis
Almost half of retailers desperate to fill data roles
Business leaders are looking for expertise outside of their organisations to support ongoing data strategies
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Opinion
Retailers must abandon one-size-fits-all discounting
Barely 10 years ago, consumers were delighted with twice-yearly, end-of-season Sales. Fast-forward to today and there seems to be a never-ending cycle of price reductions – ever-earlier seasonal Sales, continuous ‘promos’, discounting disguised as loyalty programmes, Black Friday, Cyber Monday… the list goes on.
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Retail Voice
Managing your online presence in the feedback economy
Online reputation management company Reputation.com explains why focusing on feedback could help boost a retailer’s standing both on and offline
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News
Brits spend £4bn stockpiling for no-deal Brexit
British households have spent £4bn stockpiling goods in preparation for a potential no-deal Brexit in October.
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Opinion
Opinion: Stores can beat online by avoiding the tyranny of choice
The gloomy Danish philosopher Kierkegaard found much of life to be painful, but it can be assumed he would have harboured a particular ennui for online shopping.
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Retail Voice
The case for seamless, not soulless, store experiences
Retail influencer Natalie Berg examines the rise of the experiential store and why customer experience is fast becoming the new currency in retail
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Opinion
Opinion: How retailers can win in the age of convenience
UK retail sales experienced their “worst June on record” according to the British Retail Consortium. Small surprise then that retailers and brands are testing and trialling new ways to drive growth.
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Data
Data: Nearly two-thirds of shoppers back 1p fashion tax
Over half of shoppers say they would be prepared to pay a penny tax on fashion purchases to bolster the sector’s sustainability credentials.
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Retail Voice
The invasive ads hijacking shoppers’ online journeys
Shoppers find them frustrating and retailers know they are damaging, so take back control of your customer journey with measures to prevent interruptions.
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Retail Voice
Averting apocalypse: digital stores are retail’s future
Retail influencer Natalie Berg offers her take on why the high street isn’t dead – it’s just crying out for digital transformation in the form of frictionless checkout, hyper-personalisation and more.
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Opinion
Opinion: Nine reasons why you are not really a digital retailer
In all the retail digital transformations I’ve been involved in over the past two decades, a simple truth has emerged.
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Opinion
Opinion: From lacklustre loyalty to mesmerising membership
Loyalty programmes have had a bad press of late. More and more customers have come to see them as uneven exchanges of information.
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Retail Voice
Two easy ways to make product returns profitable
Traditionally an area of loss for retailers, product returns can instead become an opportunity to increase revenue and customer satisfaction.
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Analysis
Analysis: Can Julian Dunkerton make Superdry cool again?
As boardroom coups go, this was a particularly bloody one with many a scalp being taken.
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News
Consumer confidence remains negative but stable
Consumer confidence has held steady at -13 this month, according to the GfK consumer confidence survey.
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News
Waitrose's Collins: Retailers and consumers 'pent up' by Brexit
Waitrose chief executive Rob Collins has said the ongoing uncertainty around Brexit is leading to “pent up business activity” from consumers and retailers waiting to be released.
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Analysis
Analysis: Is payment the next big retail differentiator?
With the launch last week of new payments service Laybuy in the UK market, Retail Week looks at whether ‘buy now, pay later’ will be the next big thing in retail.
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Analysis
Where do retailers stand in the rental revolution?
Across many sectors, consumers are shunning buying in favour of renting products. Against this backdrop, where do retailers stand?
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Opinion
Opinion: Behind the curve and winning – why being first isn't always right
I grew up in a hyper-competitive family. One of the many mantras in our sports-playing world was: “ Perfect practice, makes perfect.” And another, which may account for my stoic attitude to pain and injury, “No blood, no sympathy.”
