All Consumer insight articles – Page 8
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Opinion
‘Even wealthy consumers may reach a tipping point where prices are too high’
Careful management is needed or luxury retail – often insulated from the effects of downturns – may not emerge unscathed from the impending recession, warns Alvarez & Marsal’s Erin Brookes
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Retail Voice
How retailers can emerge strongly and gain market share
With consumers changing their spending habits, what should retailers be doing to retain, or even grow, market share, asks OC&C’s James George
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Retail Voice
Three FMCGs shaking up traditional product development
Local insights-led new product development is the future of retail, says Shirley Song, head of TMIC at Alibaba Group, as businesses look to create perfect products that will be instant hits with consumers
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Retail Voice
The best CX bet in a shrinking market
Striving for growth in today’s retail market can be made easier by focusing on winning customer missions, according to Uncrowd CEO Richard Hammond
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Retail Voice
Retail reloaded: why successful CX starts with an identity-first approach
With customer expectations continuing to evolve in a digital-first world, Okta’s Ian Lowe examines how identity and access management can help UK retail brands stay ahead of the curve
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Retail Voice
Tips for approaching innovations using consumer data
Now more than ever, retailers are faced with a wide array of opportunities to use customer data to achieve their commercial objectives. RPC explains that by spotting and assessing key risks early, organisations will be better equipped to avoid breaches of data protection law that may lead to costly fines or claims, failed projects and reputational damage.
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Analysis
Five ways to adapt to changing consumer behaviour amid cost-of-living crisis
Retail veteran Peter Williams and executives from Pandora, Bookshop.org and REN Clean Skincare reveal how they are witnessing spending habits shift – and what this means for their strategies – ahead of appearing at Consumer Week
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Retail Voice
Why the concept of ‘retail’ is ready for a refresh
The retail sector has been through a lot of upheaval over the last couple of years, however Elavon’s Michael Bosshammer explains why it is more than ready for a revival
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Retail Voice
Five things you need to know about conscious consumers
It is integral today that retailers evolve to meet the demands of the conscious consumer. PayPal explores five key points that all businesses should keep in mind.
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Retail Voice
Gen Z: Your greatest retail opportunity or biggest threat?
With Generation Z consumers potentially providing a huge opportunity for retailers, Attensi’s Madeleine Porter takes a look at how to cash in on retail’s newest shoppers.
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Retail Voice
Cost of living: The top three questions for retail leaders as the crisis deepens
With the cost of living spiralling and consumers facing increasingly challenging times, Fourth’s Sebastien Sepierre examines how retailers can further support their own workforce.
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Retail Voice
Three ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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News
Nestlé warns of further price hikes as inflation soars
FMCG conglomerate Nestlé has said that more price rises will hit this year as it tackles inflationary pressures.
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Data
Data: Discretionary income falls in poorest households as cost-of-living crisis deepens
The cost-of-living crunch is hitting the UK’s least affluent households the hardest, with discretionary spending among the poorest households already declining.
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Retail Voice
How to tackle three of the biggest challenges retailers face
With customer demands shifting by the hour and efficiencies being strained, it is often difficult for retailers to be certain they are making the correct calls. Faculty’s Matt Hopkins examines how businesses can make the right decisions quickly.
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Analysis
The four consumer personas driving spend in 2022 and beyond
Four distinct consumer groups have emerged from the pandemic and they will influence spending for years to come. Retail Week’s new report, launched this week, reveals who they are.
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Retail Voice
What shoppers want: More personal, less choice, stronger purpose
Consumer expectations are higher than ever before, but what is it that shoppers really want and how can retailers achieve it? Adobe UK’s marketing director Peter Bell highlights what retailers can do to stand out.
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Data
Data: Discretionary spend to plummet £12bn amid cost-of-living crisis
Spending on non-essential items will plummet £12bn in the UK this year as consumers tighten their purse strings amid a spiralling cost-of-living crisis.
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Retail Voice
Data-centric tech is essential for quick-fire decisions
Companies must embrace data-driven tech to avoid losing out to competitors, says Peter Feld, chief executive of GfK