All Consumer insight articles – Page 4
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InterviewQ&A: Amex on payment innovation, driving conversion, and meeting younger consumers’ demands
In this exclusive Q&A, Amex general manager of Global Merchant Services Dan Edelman reflects on how to appeal to Millennials and Gen Z, the importance of personalisation in retail, and the future payment innovations set to attract consumers in the years ahead.
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NewsBRC warns government any further tax rises will ‘keep shop prices higher for longer’
The British Retail Consortium has warned the government against any further tax rises on UK retailers, saying doing so would only serve to keep “shop prices higher for longer”.
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NewsBRC calls for urgent retail action on biodiversity loss
The British Retail Consortium has warned retailers to take urgent action on accelerating nature and biodiversity loss or “risk jeopardising supply chain resilience”.
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NewsJohn Lewis launches ‘circular’ clothing collection using reclaimed wool
Department store group John Lewis has unveiled a “first to market” knitwear collection made entirely from reclaimed and repurposed wool.
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NewsBRC warns government against further tax rises in autumn Budget
The British Retail Consortium has warned the government against any further tax rises on retailers in the coming autumn Budget, saying any such moves risks “losing the battle against inflation”.
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NewsConsumer confidence drops to lowest level since spring as food inflation rises
Consumer confidence in the economy has hit its lowest level since spring as reports of growing food prices and UK economic struggles take hold.
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Chart of the WeekChart: The customer service tasks that consumers most dread
New research by the Institute of Customer Service (ICS) reveals half of consumers feel that service is overly automated
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AnalysisFour technologies driving bricks-and-mortar growth, according to retail leaders
Retailers are placing physical stores at the heart of their investment strategies, according to a worldwide survey of retail executives by Bain and VusionGroup shared exclusively with Retail Week.
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AnalysisJohn Lewis chiefs look ahead to a very merry Christmas after painful first half
First-half profits slipped at the John Lewis Partnership but, as they gear up for Christmas, bosses are optimistic that retail improvements and focus on productivity will being success and shoppers will be willing to spend in the golden quarter
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NewsTHG beauty to launch AI academy as it prioritises being a ‘digital-first’ retailer
THG beauty is gearing up to launch an AI academy as it focuses on being a “digital first” retailer, Retail Week can reveal.
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NewsChristmas turkeys to be sold on TikTok Shop UK
TikTok Shop UK will soon be selling Christmas turkeys on the platform in time for the festive season.
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Chart of the WeekThe food prices hitting UK shoppers’ wallets hardest
Nine in 10 UK adults have noticed prices becoming more expensive this year, according to figures released as part of Barclays’ latest consumer spend report
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AnalysisHow Screwfix, Very, Orlebar Brown and more are unlocking quick-win CX strategies
Retail Week’s The Retail Roadmap report reveals how retailers are executing a customer-first, scalable transformation. Here we give you a sneak preview of Screwfix’s winning digital and CX strategy.
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NewsAugust bump rounds off ‘solid summer of sales’ for retail
Hot and sunny weather combined with an interest rate cut helped build a “solid summer of sales” for retailers in August, according to the latest data.
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NewsHolland & Barrett unveils transformation of beauty category
Holland & Barrett has upgraded its beauty category with a major transformation as part of its broader strategy to provide an elevated customer experience backed by science.
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NewsRetail cyber attacks hit consumer confidence in online shopping
UK consumers are more cautious about shopping online after recent data breaches involving British retailers.
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DataHow does UK retail sales growth compare to the rest of Europe?
When stacked against comparable countries in Europe based on sales volumes change since 2021, the UK lags most of them. Germany, France and Spain have all performed better since then
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Opinion‘Retail media’s talent pipeline isn’t keeping up with the pace of change’
If retailers and media buyers don’t fully understand the tools and the context they operate in, a gulf may emerge between what’s possible and what’s delivered, warns Steve Ricketts of Publicis
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Chart of the WeekChart: What do Brits think are the dirtiest part of supermarkets?
Over half of UK shoppers (62%) worry about supermarket cleanliness, a Vypr survey of 1,900 people reveals, just weeks after 85 stores failed food hygiene inspections.
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AnalysisChatGPT agent mode on trial: how Sainsbury’s, Wickes and more handle AI as a customer
Most retailers aren’t yet ready to be shopped by customers using an AI agent. At least, that’s what our test of ChatGPT’s Agent mode showed when Retail Week put it through its paces on some typical shopping missions.