All Consumer insight articles
-
NewsCharity Super.Mkt opens new warehouse concept and pop-up space
Charity Super.Mkt will open a new warehouse and pop-up space this weekend as the demand for pre-loved clothing continues to surge.
-
Chart of the WeekCharts of the Week: Fashion ecomm and EBITDA, UK payments, and more
How two leading fashion etailers have dealt with falling revenue, and how the UK pays compares to the rest of Europe
-
Opinion‘AI may not be threatening jobs right now. But in future..?’
As Marks & Spencer unveiled a new AI initiative and Next detailed how it is using the technology, AI is clearly creating both opportunity and value – as well as acknowledgement of a challenge, for those looking to join the workforce, George MacDonald reflects
-
FeatureShein and Temu: can retail ever be the same again?
The ultimate disruptors, Shein and Temu, have built empires on being ultra-cheap, with traditional high street players left to pay the price. Retaliation from new regulators and customs officials is just around the corner, but after changing what Brits think products are worth, will the industry ever go back to normal?
-
Chart of the WeekCharts of the Week: ‘Awful April’, Iran war and the cost of living
April is upon us. The time when businesses and government bodies typically reserve the right to up the price of bills, whether that is because of inflation, upgrades or shoring up their finances.
-
Opinion‘Customer expectations of retail AI are not what you think’
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumby’s Sandra Stanley
-
Interview‘Confidence compounds’: Valtech’s Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
-
DataDigital Capability Index 2026 – which retailers best meet consumer expectations?
The first Retail Week/The Grocer Digital Capability Index shows how well retail brands are catering to the needs of consumers when shopping across stores and online.
-
NewsArgos tops new ranking of retailers’ digital capabilities
Argos is the first winner of the Digital Capability Index (DCI), a new ranking by Retail Week and The Grocer of 65 leading high street retailers based on how strongly their shopping features match consumer demands.
-
NewsData: ‘Cost-per-wear’ mindset grows among consumers
More consumers are considering the ‘cost-per-wear’ of an item when shopping these days in a move away from impulse spending, new research has found.
-
FeatureThe future of food and drink consumption: fat jabs, premiumisation and AI
The food and drink industry is hurtling towards yet more change. What should retailers do to prepare?
-
AnalysisWhat this week’s inflation rate fall means for retailers
Stubbornly high inflation that led to the cost-of-living crisis and undermined confidence is showing signs of easing. This will be welcome news for retailers, but they still face consumer uncertainty this year
-
Opinion‘I’m optimistic about UK retail even though this will be a finely balanced year’
Last year was not the disaster many retailers feared and 2026 will not be without risk. Retailers should double down on the basics of value, quality and trust, believes PwC’s Lisa Hooker.
-
NewsThe retailers best meeting shopper expectations to be revealed in new digital index
LIVE 2026 will see the launch of the Digital Capability Index, a new collaborative report between Retail Week and The Grocer.
-
DataThe shoplifting report: what consumers really think about retail crime
Thanks to exclusive consumer data collected for Retail Week by YouGov, we can lift the lid on what British shoppers really think about shoplifting.
-
DataNearly two-thirds of major UK retailer websites had fewer visitors in 2025
Changes in consumer browsing behaviour are wreaking havoc on visitor numbers to retail ecommerce websites, with nearly two-thirds of major UK retailers facing falls in unique visitors last year.
-
NewsMajority of UK consumers think it’s easy to steal from retailers
Exclusive survey data from YouGov shows that more consumers in the UK believe it would be easy to steal from retailers than their international counterparts, Retail Week can reveal.
-
NewsM&S rides out cyber impact to top ‘best brands’ survey
Marks & Spencer has been named the UK’s ”best brand” according to market researcher YouGov.
-
AnalysisFive innovative crime-busting ideas to address the shop theft scourge
High levels of crime have plagued retailers for years, prompting a wave of investment in staff safety and theft reduction – but there is more to do.
-
NewsDecember spending picks up despite weak Q4 performance
Retail sales volumes rose in December despite a quarterly decline.