All Consumer insight articles
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OpinionâAs boundaries collapse, retailers and brands face a challengeâ
The rise of social commerce, livestream shopping and creator-led retail experiences signals something bigger than the launch of a few new formats or platforms. It reflects a broader shift towards cultural commerce, believes Publicisâ Steve Ricketts
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Chart of the WeekChart of the Week: Sunny weather boosts online shopping?
The new BRC numbers suggest retail sales grew faster than inflation in May, with year-on-year growth in non-food online sales hitting its highest rate since December, 2024
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FeatureThe future of fashion consumption: Shein, second-hand and squeezed middles
Just like trends, the way people buy fashion is always in flux, but what do the new patterns of consumption tell us about the future of the category?
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Chart of the WeekChart of the Week: The public still (wrongly) think supermarkets are ripping them off
Brits think hospitality companies are operating on a 40% margin, fashion retailers on a 47% margin and supermarkets taking in profits of 50%.
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InterviewSAP Engagement Cloud CMO: If your customers are sharing their data, they expect something back
If youâre still sending emails that ignore what your customers bought yesterday, youâre putting their trust on the line, argues SAP Engagement Cloud chief marketing officer Sara Richter.
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DataChart of the Week: How much does the World Cup boost retail sales?
There are just a few weeks to go until the World Cup starts, and retail is hoping it might lift the glum mood that consumers are in.
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NewsRetail sales fall in April thanks to Easter timing and consumer mood
The latest BRC-KPMG retail sales monitor showed a 3% drop in retail sales versus April 2025, though the earlier Easter this year was one of the main reasons why
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NewsConsumer confidence sees biggest quarterly fall since summer 2022
The PwC consumer sentiment survey showed that confidence has now hit its lowest level since autumn 2023.
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OpinionâWhat a difference three months makes â and why retailers shouldnât panicâ
Back in February, I wrote that 2026 was finely balanced but that I was optimistic about UK retail. Three months on, and the picture has shifted dramatically
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NewsPandora shares carbon footprint for lab-grown diamonds
Pandora is adding carbon footprint labelling to its lab-grown diamonds to increase transparency and allow consumers to compare the climate impact of its jewellery pieces.
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OpinionâAs retailers find life a slog, roll on the World Cupâ
Industry data doesnât make pretty reading. Retailers must take opportunities where they can and make their own luck, says George MacDonald
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DataFun leaderboard: the 80 âmost funâ retailers, according to consumers
Thanks to data shared with Retail Week by OC&C, we can reveal the UK retailers that consumers say are the most fun to shop with.
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Chart of the WeekChart of the Week: People who use it really love Tesco Whoosh
Tesco reported its rapid delivery service grew by 51% in its latest financial year
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FeatureThe future of beauty and wellness: TikTok, science and beautybots
A lot has changed in health and beauty in recent decades, but what do the behaviours of consumers now mean for the category in the long term?
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NewsCharity Super.Mkt opens new warehouse concept and pop-up space
Charity Super.Mkt will open a new warehouse and pop-up space this weekend as the demand for pre-loved clothing continues to surge.
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Chart of the WeekCharts of the Week: Fashion ecomm and EBITDA, UK payments, and more
How two leading fashion etailers have dealt with falling revenue, and how the UK pays compares to the rest of Europe
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OpinionâAI may not be threatening jobs right now. But in future..?â
As Marks & Spencer unveiled a new AI initiative and Next detailed how it is using the technology, AI is clearly creating both opportunity and value â as well as acknowledgement of a challenge, for those looking to join the workforce, George MacDonald reflects
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FeatureShein and Temu: can retail ever be the same again?
The ultimate disruptors, Shein and Temu, have built empires on being ultra-cheap, with traditional high street players left to pay the price. Retaliation from new regulators and customs officials is just around the corner, but after changing what Brits think products are worth, will the industry ever go back to normal?
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Chart of the WeekCharts of the Week: âAwful Aprilâ, Iran war and the cost of living
April is upon us. The time when businesses and government bodies typically reserve the right to up the price of bills, whether that is because of inflation, upgrades or shoring up their finances.
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OpinionâCustomer expectations of retail AI are not what you thinkâ
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumbyâs Sandra Stanley