All Consumer insight articles – Page 5
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InterviewMeet the accountant and the former fast-fashion buyer who founded a luxury womenswear brand
A year ago, Victora Price was leading Alvarez & Marsal’s private capital team, while Ashley McPherson had just taken a new product lead job at The Couture Club. Now the two are about to embark on the ambitious launch of a new luxury womenswear retailer, Emello.
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NewsDeliveroo to launch exclusive shareable dinner platform for families
Delivery service provider Deliveroo has partnered with over 30 leading UK restaurants to offer family friendly, shareable dishes for under £25 outside of peak hours.
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Innovation of the WeekSustainable student marketplace launches in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisUS de minimis is over: UK retailers start paying up
For US shoppers looking to buy products from retailers based in the UK and elsewhere, everything gets more expensive from tomorrow (if it has not already).
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Opinion‘The customer may not always be right, but they must always win’
No retailer ever deliberately puts the customer second, but some make brazen claims about customer-centricity that they fail to come good on. Starting with the customer means taking a few steps back from what you’re selling, argues customer experience expert and former John Lewis director Peter Cross
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AnalysisExclusive data: How UK shoppers will spend this Christmas
With consumer confidence in flux and spending behaviours shifting, The Christmas Forecast report reveals what UK shoppers will buy, when they’ll buy it, and how much they plan to spend this Christmas
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NewsMarks & Spencer partners with eBay to launch pre-loved resale store
Marks & Spencer has launched an official M&S x eBay online store enabling shoppers to trade in and buy pre-loved M&S clothing, footwear and accessories.
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Innovation of the WeekEvri trials robot dog deliveries in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsConsumer confidence increases but rising inflation looms
Consumer confidence has risen slightly in August, but this may not last long as there are “clouds on the horizon in the form of inflation”.
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FeatureFrom browsing bliss to tedious clicks: Has online shopping lost its spark?
According to research by Criteo, 76% of people think that ecommerce is functional, but not fun, almost 80% find shopping online lonely, compared to an experiential in-store experience, and nearly a third even view it as a chore.
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Chart of the WeekUK shoppers more hesitant about AI in retail than international consumers
A survey of shoppers in five key Western markets has shown that UK consumers are the most likely to express hesitation about the rollout of AI features by retailers.
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NewsJoJo Maman Bébé launches pre-loved clothing platform
British B-corp maternity wear and baby clothes retailer JoJo Maman Bébé has launched its first takeback scheme today, JoJo Reloved, to contribute to circular fashion and reduce waste.
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NewsGousto targets supermarket shoppers with ‘convenience without compromise’ campaign
Recipe box brand Gousto is launching a major new advertising campaign aimed at targeting supermarket customers and stealing market share from the grocery giants.
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Innovation of the WeekAlibaba launches ‘world’s first’ AI agent for global trade
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Chart of the WeekChart of the Week: Gen X to overtake baby boomers as the dominant global spending power
The Gen X population is about to overtake baby boomers as the leading global spending power, but despite their burgeoning consumer influence, the generation born between 1965 and 1980 are frequently overlooked as a segment
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AnalysisThe UK’s top beauty trends of summer revealed
As Brits are in the midst of a scorching summer with festivals, holidays abroad and staycations planned, many have been hitting the shops to pick up all the summer essentials.
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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AnalysisShould Meghan Markle be your new retail guru?
Before you dismiss the Duchess of Sussex as a retailer, her jam-selling venture offers surprising insights into scarcity marketing, celebrity commerce pitfalls, and repeat purchase economics
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NewsBoots expands own-brand range of home testing kits
Boots is expanding its own-brand range of at-home testing kits for customers to get a better understanding of their health.
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Opinion‘It’s time we faced into the reality that people don’t want as much new stuff any more’
Consumers are rethinking what – and how much – they need across all retail categories. OC&C’s Matt Coode suggests ways that retailers might profitably respond to an enduring change in shopping behaviour