All Solutions Spotlight articles
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InterviewVision AI: How Morrisons is improving the checkout experience and loss recovery with Everseen
The store experience for both colleagues and customers is a mixed one. Technology, fully-trained staff, clean stores and lack of friction can help the store operate efficiently, but theft, stock loss, checkout problems, and lacklustre tech can cause major problems.
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InterviewHow THG and Dunelm have improved website performance with Fastly
As consumers can shop from anywhere now, having an optimal website and app experience is crucial if you want to make sales.
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InterviewHow Mango and Steve Madden have modernised the supply chain with Inspectorio
An optimised retail supply chain can be hard to deliver when scenarios outside of a team’s control can occur. It happens when geopolitical tensions, bottlenecks, communication gaps with suppliers, and more become an issue, but learning how to build resilience has become key.
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AnalysisPartnership update: Major supermarkets enter AI logistics partnership, Morrisons joins forces with consumer specialist firm, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
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InterviewAI marketing: How Dermalogica strengthened customer relationships through Klaviyo
In today’s retail climate, there are endless options for shoppers to discover, browse and buy from. The competition is fierce, and with clever new technologies making it easier for some brands to stand out more than others, retailers need to do more to ensure loyalty and a strong customer relationship.
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InterviewBrand tracking: How Suri keeps an eye on brand health in real time
Tracksuit works with retailers like The Real Real and Air Up and was recommended to Retail Week by Suri.
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InterviewPost-purchase: How John Lewis improves customer satisfaction with ParcelLab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes it’s the most emotional part of the shopping experience.
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InterviewMarketing: How Superdrug captures new customers working with Sampl
“Sampling is probably one of the oldest forms of marketing, but it didn’t evolve for many years,” Sampl’s chief marketing officer, Adam Wright, told Retail Week.
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InterviewQ&A: WorkJam MD on ‘how to do more for less’ with supporting tech
WorkJam’s managing director of Europe, Middle East and Africa, Mark Williams, spoke to Retail Week about how technology can help with frontline operations and how to be more productive on the shop floor.
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InterviewQ&A: Infobip retail specialist discusses why effective communication with consumers builds trust and loyalty
Infobip retail specialist Kim Johal spoke to Retail Week about effective communications, agentic AI, fraudulent messages, and loyalty.
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InterviewQ&A: Adyen global VP of retail discusses the increasing need for flexibility in payments
Adyen’s global vice president of retail, Holly Worst, discusses the evolution of payments, the pain points for shoppers, agentic commerce, and fraudulent transactions.
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InterviewQ&A: Mirakl chief customer officer on why marketplaces should be a tool, not a strategy
Mirakl chief customer officer Sophie Marchessou spoke to Retail Week about how best to leverage a marketplace for growth, the introduction of agentic AI, and ensuring you stay relevant to customers.
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InterviewQ&A: Rethink Productivity co-founder on smooth store operations and colleague efficiency
Rethink Productivity co-founder and head of insights Sue Hedaux talks about the biggest challenges for retailers, in-store tech being a help and a hindrance, and how retailers can set up shop for the future
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InterviewQ&A: Impact.com UK country manager discusses the importance of partnership marketing in the modern age
We spoke to Impact.com’s UK country manager Anthony Clements about how to leverage partnership marketing, how AI is changing brand discovery, and alternatives to paid ads.
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AnalysisPartnership update: Asda and Amazon’s retail media tie-up, Sainsbury’s extends facial recognition tech trial, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
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InterviewQ&A: Particular Audience CEO on the evolution of retail media, search and personalisation
Chief executive says retail media architecture “won’t survive” the next five years without adding advanced search and recommendation systems.
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InterviewQ&A: Metapack UK lead talks transforming the post-purchase journey from reactive to proactive
With 84% of shoppers likely to abandon their basket due to poor delivery options, retailers need to ensure there is convenience and choice in the final part of the shopping journey.
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InterviewQ&A: Relex Solutions VP of product and platform discusses modernising end-to-end solutions for retail
Retailers are looking for ways to improve end-to-end operations, from accurate demand forecasting to inventory optimisation, and better pricing and planning from start to finish. This is where Relex Solutions comes in as a unified native AI-platform aiming to do just that, as well as drive smarter decisions, increased sales and better sustainability.
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InterviewQ&A: Evolve chief executive on the critical need for in-store connectivity in the technology age
At a time when customers expect everything to be working and available in an instant, Retail Week spoke to Alan Stephenson-Brown, chief executive of Evolve, about the importance of the shopper experience, the risks associated with downtime, and the evolving need for everything to be connected.
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InterviewSAP Engagement Cloud CMO: If your customers are sharing their data, they expect something back
If you’re still sending emails that ignore what your customers bought yesterday, you’re putting their trust on the line, argues SAP Engagement Cloud chief marketing officer Sara Richter.