All Multichannel articles
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InterviewāConfidence compoundsā: Valtechās Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
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NewsArgos tops new ranking of retailersā digital capabilities
Argos is the first winner of the Digital Capability Index (DCI), a new ranking by Retail Week and The Grocer of 65 leading high street retailers based on how strongly their shopping features match consumer demands.
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NewsDunelm launches new app
Dunelm has launched a new mobile app with AI-powered search, loyalty rewards and stock availability levels.
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OpinionāIn the five minutes it takes to read this article, AI will have influenced nearly Ā£1m of salesā
A combination of conscious consumption and AI is changing the rules of retail on everything from price to loyalty, believes OC&Cās Matt Coode
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InterviewKPIs: Edited chief scientist Michael Ross on retailās āred flagā metrics
Edited chief retail scientist Michael Ross will be taking to the stage at Retail Week x The Grocer LIVE to unpack why many retailers need to rethink their measurements of success.
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InterviewExit interview: outgoing Ikea UK&I boss Peter Jelkeby
As Ikea UK&I boss Peter Jelkeby prepares to step down from his post and take over the lead job at the furniture giantās operation in Germany, he speaks to Retail Week about how shoppers have changed, the moves by competitors that he has envied and the learnings heāll be taking forward into his new job.
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OpinionāYour customers are making decisions before they reach the aisle ā are you there yet?ā
Retailers who adapt to changes, such as how shoppers are discovering products, will be best positioned to win, believes Publicisā Steve Ricketts
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AnalysisRocket-powered pureplays: How three of Britainās fastest growing online retailers are beating the ecom slowdown
Online retail sales are expected to slow to 3.6% throughout 2025 (Emarketer), but thereās a small cohort of UK pureplays that are posting eye-watering year-on-year growth
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OpinionāAs Christmas nears, the picture is bumpy but not bleakā
Retailers should be prepared for unpredictability ahead, but be ready for a strong finish, observes PwCās Lisa Hooker
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NewsJohn Lewis sets up supplier brands platform to accelerate new launches
Department store group John Lewis has gone live with a new supplier brands platform as it aims to provide customers with more choice, faster.
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AnalysisExplainer: Implications of Sainsburyās surprise on-off Argos sale talks
In the space of a weekend, it was revealed that Sainsburyās was considering selling its Argos general merchandise division to Chinese colossus JD.com, and then that talks were over. Retail Week examines the implications
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OpinionāRetail doesnāt need more stores ā it needs better onesā
Too many retailers still treat online and offline as competing channels but together they create a richer customer relationship, argues Trinny London managing director Mark Smith
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NewsM&S resumes click and collect following cyberattack
Marks & Spencer has brought back its click-and-collect service after it was paused following the cyberattack that struck the company in April.
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Retail VoiceFrom scroll to sale: How TikTok drives commerce everywhere
Margins are under pressure. Loyalty? Harder to earn. And traditional routes to growth are no longer guaranteed. So, with shopper habits evolving and the rules of brand engagement shifting, many retailers are looking for new ways to reach and convert consumers in the moments that matter
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NewsB&Q launches UK-first marketplace click-and-collect service
B&Q is to offer shoppers click-and-collect service for its third-party online marketplace, allowing shoppers to pick up their orders from as early as the following day, Retail Week can reveal
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Retail VoiceHow retailers can fast-track progress to cyber resilience
With retailers still reeling from recent cyber security breaches, Cognizant looks at three steps retailers can take to boost cyber reslience
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OpinionāOnline shopping is no longer exciting. Etailers will need to pedal harder to succeedā
Retail Week editor-in-chief Charlotte Hardie wonders whether the role that online purchasing plays in peopleās lives has changed forever
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OpinionāA new way to shop is integrating the best of physical and online worldsā
The arrival of ādiscovery commerceā means what people love about going to the shops can be replicated online, believes Accenture Songās Sarah Lambert
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Retail VoiceHow to tackle refund abuse without losing good customers
From identifying issues to implementing interventions, Ravelinās Laura Smettem takes a look at five ways retailers can reduce refund abuse without pushing customers away
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OpinionāStores may mitigate M&Sā cyber disruption, but shoppersā omnichannel expectations bring riskā
About a third of M&Sā clothing sales are online and shoppers are unlikely simply to switch to in-store purchasing as a cyber incident continues, believes Retail Week executive editor George MacDonald