All Multichannel articles – Page 8
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OpinionJo Whitfield: ‘Shopping little and often is here to stay as sustainability rises up agenda’
This year has brought seismic shifts in the food sector, which continues to adjust to the major impacts in trading brought about by Covid and Brexit.
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InterviewInterview: Kingfisher’s Thierry Garnier on building a new mindset at the DIY giant
With the pandemic prompting an acceleration in-store and online innovation, Kingfisher chief executive Thierry Garnier talks us through the group’s new retail formats, its test-and-learn approach and how that has shaped a new way of thinking throughout the business.
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DataRanking: The top 20 retailers to work for in the UK, according to employees
The pandemic has tested retailers and their operations to the limit. But during an unprecedented 12 months, which businesses truly put their people before profit and prioritised the health and wellbeing of their workers like never before? Retail Week has teamed up with Glassdoor to find out the best places to work in retail and why, according to employees.
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NewsGreggs serves up better-than-expected profits as sales climb
Food-on-the-go specialist Greggs expects higher full-year profits than expected after rebuilding sales in the first half.
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AnalysisThe global giants adopting a people-powered, inclusive approach to leadership
Global diversity and inclusion leaders can teach retailers a lot about how to drive forward real change in their organisations. Be motivated by their award-winning strategies in Retail Week’s new report Diversity DNA.
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NewsExclusive: John Lewis bolsters top team with appointment of trading director
John Lewis has raided Accessorize to recruit a new trading director, strengthening the leadership team as the department store group pursues a turnaround.
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NewsMarks & Spencer to launch same-day fashion delivery
Marks & Spencer is to introduce a groundbreaking same-day delivery service for apparel as it builds up online capabilities.
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AnalysisData: What consumers hate about ecommerce in four charts
We surveyed 1,000 consumers to find out what shoppers love and hate about retailers and brands, for our new report The CX Factor.
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Opinion‘Is Asos an 18% worse business now than it was last week?’
“Is our business 18% worse now than it was last week?” That is the question Asos chiefs were asking themselves following a trading update that sparked a share price rout, wiping out almost a fifth of its value within minutes.
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GalleryStore gallery: Online food specialist Farmison moves into bricks and mortar with first store
Online butcher’s shop Farmison & Co has added bricks to its clicks business model with the opening of a store, and more are likely to follow.
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NewsThe Works emerges stronger after ‘intensely challenging year’
Arts and crafts specialist The Works has reported that it is well positioned for the future after navigating the challenges of the pandemic.
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GalleryFirst look: Flannels Beauty flagship brings ‘world-first beauty experiences’ to Sheffield
The opening of the flagship Flannels Beauty store marks the beginning of a major long-term investment in the category as the retailer aims to transform the way consumers shop for beauty.
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NewsHotel Chocolat profits to beat expectations as sales climb
Specialist retailer Hotel Chocolat’s full-year earnings will exceed expectations after annual sales rose strongly.
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AnalysisKnowing your D from your I: How leading retailers are putting inclusion before diversity
When it comes to developing an effective diversity and inclusion (D&I) programme, it’s not enough to be diverse. Being inclusive is what’s really important. Find out more in Be Inspired’s new report.
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Opinion‘New retail is thriving, but many physical stores face a long haul back’
In the midst of the current uncertainty, it is inevitable that people dwell on the negatives caused by the pandemic and Brexit, but are blind to the fact that some parts of retail are thriving. It’s just not happening everywhere and to everyone.
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OpinionWorldview: Walmart and Target prove the doomsters wrong on future of stores
When the pandemic shut stores across the US in early 2020, it did not take long for a chorus of doomsters to predict that the end was nigh for physical retail.
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AnalysisRevealed: UK consumers’ top 16 best-loved brands
UK consumers have revealed their most-loved brands and just a handful of retailers dominate when it comes to best stores, website, delivery service and value for money, according to Retail Week’s new free report The CX Factor.
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NewsHalfords drives profit growth as it accelerates transformation
Halfords has reported a strong full-year performance after increased demand for categories such as cycling, partly fuelled by the pandemic.
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Opinion‘The lesson from Supreme is that retailers need more than customers – they need fans’
A tale of two fashion retailers. In May 2020, US company J Crew filed for chapter 11 bankruptcy protection. A few months later, Supreme was bought by VF Corporation for $2.1bn (£1.6bn).
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Opinion‘Retail’s rules of value creation have changed for good’
Retailer equity valuations have been on a rollercoaster ride over the past year, amid significant divergence in the performance of individual companies.