All Multichannel articles – Page 11
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AnalysisData: What consumers hate about ecommerce in four charts
We surveyed 1,000 consumers to find out what shoppers love and hate about retailers and brands, for our new report The CX Factor.
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Opinion‘Is Asos an 18% worse business now than it was last week?’
“Is our business 18% worse now than it was last week?” That is the question Asos chiefs were asking themselves following a trading update that sparked a share price rout, wiping out almost a fifth of its value within minutes.
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GalleryStore gallery: Online food specialist Farmison moves into bricks and mortar with first store
Online butcher’s shop Farmison & Co has added bricks to its clicks business model with the opening of a store, and more are likely to follow.
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NewsThe Works emerges stronger after ‘intensely challenging year’
Arts and crafts specialist The Works has reported that it is well positioned for the future after navigating the challenges of the pandemic.
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GalleryFirst look: Flannels Beauty flagship brings ‘world-first beauty experiences’ to Sheffield
The opening of the flagship Flannels Beauty store marks the beginning of a major long-term investment in the category as the retailer aims to transform the way consumers shop for beauty.
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NewsHotel Chocolat profits to beat expectations as sales climb
Specialist retailer Hotel Chocolat’s full-year earnings will exceed expectations after annual sales rose strongly.
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AnalysisKnowing your D from your I: How leading retailers are putting inclusion before diversity
When it comes to developing an effective diversity and inclusion (D&I) programme, it’s not enough to be diverse. Being inclusive is what’s really important. Find out more in Be Inspired’s new report.
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Opinion‘New retail is thriving, but many physical stores face a long haul back’
In the midst of the current uncertainty, it is inevitable that people dwell on the negatives caused by the pandemic and Brexit, but are blind to the fact that some parts of retail are thriving. It’s just not happening everywhere and to everyone.
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OpinionWorldview: Walmart and Target prove the doomsters wrong on future of stores
When the pandemic shut stores across the US in early 2020, it did not take long for a chorus of doomsters to predict that the end was nigh for physical retail.
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AnalysisRevealed: UK consumers’ top 16 best-loved brands
UK consumers have revealed their most-loved brands and just a handful of retailers dominate when it comes to best stores, website, delivery service and value for money, according to Retail Week’s new free report The CX Factor.
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NewsHalfords drives profit growth as it accelerates transformation
Halfords has reported a strong full-year performance after increased demand for categories such as cycling, partly fuelled by the pandemic.
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Opinion‘The lesson from Supreme is that retailers need more than customers – they need fans’
A tale of two fashion retailers. In May 2020, US company J Crew filed for chapter 11 bankruptcy protection. A few months later, Supreme was bought by VF Corporation for $2.1bn (£1.6bn).
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Opinion‘Retail’s rules of value creation have changed for good’
Retailer equity valuations have been on a rollercoaster ride over the past year, amid significant divergence in the performance of individual companies.
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NewsZara owner Inditex reports sales above pre-pandemic levels
Fashion giant Inditex, owner of retailers including Zara, has reported strong quarterly sales growth and revenues have subsequently been ahead of pre-pandemic levels.
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AnalysisHow inclusive is your culture really? Learning from M&S, The Very Group and Superdrug
Discover how leading retailers and organisations are advancing inclusion and championing equity, and what you can do to follow in their footsteps. Be Inspired’s new report reveals all.
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GalleryExclusive first look: M&S unveils most digital store yet
Marks & Spencer’s Stuart Machin shows Retail Week the business’ newly expanded Solihull store, which incorporates enhanced digital features including a modernised eaterie
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AnalysisAnalysis: How M&S is churning its store estate for a post-pandemic world
As thoughts turn to life after Covid, or at least as the effects are mitigated, Marks & Spencer chiefs are confident that the retailer is also in better health.
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Opinion‘Retailers have difficult decisions to make now to future-proof their businesses’
Retailers should feel optimistic as the end of lockdown and social distancing measures loom into sight.
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NewsThe Works sales slide as coronavirus restrictions take toll
The Works revised its internal profit forecast earlier in January after store closures during the year tanked sales.
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VideoRetail Question Time with Anna Blackburn and Mike Logue
Following last month’s much-anticipated retail reopening, Beaverbrooks managing director Anna Blackburn and Dreams chief executive Mike Logue discuss trading patterns, how they are preparing their companies for future success and their priorities in the aftermath of the pandemic.