All Multichannel articles – Page 15
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NewsJohn Lewis unveils virtual personal shopping service
Department store group John Lewis has launched a virtual personal shopping service using Zoom.
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Analysis
Analysis: How Dixons Carphone’s new model will supercharge bricks and clicks
Dixons Carphone was set to fulfil its promises before coronavirus struck and chief executive Alex Baldock remains certain the retailer is on the right track as it builds an omnichannel proposition.
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AnalysisRetailers must improve data analytics to win consumer spend, experts warn
The ability to perform data analytics at speed is going to unlock growth in these uncertain times, a panel of leading experts has told Retail Week.
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Retail VoiceFive key concerns when optimising multichannel stock
If the global pandemic has taught us anything it is that agility is key and those that can be flexible will come out on top in the survival of the fittest.
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Retail VoiceHow the best businesses are innovating beyond Covid
Under 12 weeks of lockdown people of all ages have moved online – a behaviour unlikely to reverse back to pre-Covid levels – meaning our shopping patterns have been changed forever
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VideoFace time: John Lewis ops chief Andrew Murphy on post-lockdown stores comeback
John Lewis Partnership executive director of operations Andrew Murphy talks to Retail Week about store reopening plans, the retailer’s ‘customer-led’ post-pandemic strategy and the ‘exciting opportunity to reshape the business’ in future.
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AnalysisAnalysis: Will Dixons Carphone’s ShopLive be retail’s answer to Zoom?
As people spend more time at home during the coronavirus lockdown, digital technology has taken on a central role in life, whether video conferencing with colleagues or shopping online.
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OpinionOpinion: Shops could prove an unexpected strength as M&S goes live with Ocado
Bring up Ocado’s website on your laptop right now and you’ll find in effect a barrier page apparently designed to repel all boarders.
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NewsRetail suffers miserable March as coronavirus sparks record sales slump
Retail sales went into a tailspin in March as the country entered lockdown in response to the coronavirus outbreak.
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OpinionOpinion: A call for retail collaboration to feed the shielded during coronavirus
I know each and every retailer and their teams have been working as hard as they can since the Covid-19 pandemic took hold in the UK.
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AnalysisThe Big Question: Should retailers of ‘non-essential’ goods continue trading online?
As the retail industry faces unprecedented challenges because of the coronavirus pandemic, Retail Week asks industry experts for their view on the biggest questions of the moment.
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AnalysisData: 10 retailers redefining the path to purchase
Missguided has topped a list of the 10 retailers maximising their reach across digital channels, a new Retail Week report reveals.
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AnalysisAnalysis: As UK enters coronavirus lockdown, how should retailers respond?
The country is in lockdown and retailers of goods and services not deemed essential have been ordered to shut stores. As the industry finds itself in uncharted territory, Retail Week analyses how businesses can operate and what it means mean for the future of multichannel retail.
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AnalysisAnalysis: Next and ‘business as usual’ in the time of the coronavirus
Coronavirus is dominating headlines, from TV bulletins to the front pages of every newspaper section.
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NewsSainsbury’s and Tesco launch in-store initiatives to address coronavirus crisis
Sainsbury’s and Tesco have each unveiled measures ranging from dedicated shopping times for the vulnerable to limited trading hours to cope with the impact of coronavirus.
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AnalysisAnalysis: How TK Maxx’s ‘treasure hunt’ tactics drive success
After TJX reported standout results last week, retail analyst Michael Lieblich examines the factors behind the success of flagship brand TK Maxx
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NewsMarks & Spencer extends click-and-collect cut-off deadline
Marks & Spencer has moved the deadline for next-day click-and-collect orders back by an hour from 10pm to 11pm and is piloting a two-hour express service in 17 of its big stores.
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AnalysisAnalysis: Chinese etailers’ awe-inspiring coronavirus reaction
The coronavirus outbreak has sparked fears and headlines worldwide since emerging in the Chinese city of Wuhan at the start of the year.
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OpinionOpinion: Want to beat Amazon? Target its weak spots
While shopping in my local Co-op before Christmas, I overheard two older customers discussing their seasonal buying. “I did all of my Christmas shopping on Amazon this year,” one said. “It’s so easy. But I do feel guilty about it.”
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NewsAsda launches one-hour click-and-collect service
Asda has launched a new click-and-collect service that allows shoppers to pick up their online orders in under an hour.