All Multichannel articles – Page 12
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Opinion‘John Lewis chair White keeps the best and updates the rest’
Meet the new John Lewis, same as the old John Lewis – up to a point, anyway. And up to an important point, which should never be lost.
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Opinion‘Don’t believe all the online hype – Next and Majestic show value of stores’
Amid a slew of strategic shifts focused on online growth and store closures, it was refreshing to have some timely reminders of the power of bricks and mortar this week.
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NewsJohn Lewis chair White sets out new course in strategy update
Department stores and grocery group John Lewis Partnership has revealed the direction it will take following a strategic review.
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AnalysisAmazon delivery offensive: grocery game-changer or false dawn?
Online powerhouse Amazon is taking on the big grocers with a free delivery service. Here, Retail Week’s executive editor and editor debate whether the new offensive will change the grocery landscape.
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Opinion‘Working from home is here to stay and retail must adapt’
As face masks became mandatory for shoppers on Friday, it was a stark reminder that the Covid-19 pandemic is far from over.
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NewsHotel Chocolat to meet profit expectations as sales rise
Hotel Chocolat expects to hit full-year profit guidance as full-year sales rose despite a decline in revenues during lockdown.
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NewsTed Baker encouraged by recent trading and online growth
Ted Baker has reported “resilient trading” despite the impact of the coronavirus pandemic and is encouraged by progress on its transformation plan.
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NewsJohn Lewis unveils virtual personal shopping service
Department store group John Lewis has launched a virtual personal shopping service using Zoom.
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AnalysisAnalysis: How Dixons Carphone’s new model will supercharge bricks and clicks
Dixons Carphone was set to fulfil its promises before coronavirus struck and chief executive Alex Baldock remains certain the retailer is on the right track as it builds an omnichannel proposition.
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AnalysisRetailers must improve data analytics to win consumer spend, experts warn
The ability to perform data analytics at speed is going to unlock growth in these uncertain times, a panel of leading experts has told Retail Week.
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Retail VoiceFive key concerns when optimising multichannel stock
If the global pandemic has taught us anything it is that agility is key and those that can be flexible will come out on top in the survival of the fittest.
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Retail VoiceHow the best businesses are innovating beyond Covid
Under 12 weeks of lockdown people of all ages have moved online – a behaviour unlikely to reverse back to pre-Covid levels – meaning our shopping patterns have been changed forever
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VideoFace time: John Lewis ops chief Andrew Murphy on post-lockdown stores comeback
John Lewis Partnership executive director of operations Andrew Murphy talks to Retail Week about store reopening plans, the retailer’s ‘customer-led’ post-pandemic strategy and the ‘exciting opportunity to reshape the business’ in future.
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AnalysisAnalysis: Will Dixons Carphone’s ShopLive be retail’s answer to Zoom?
As people spend more time at home during the coronavirus lockdown, digital technology has taken on a central role in life, whether video conferencing with colleagues or shopping online.
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OpinionOpinion: Shops could prove an unexpected strength as M&S goes live with Ocado
Bring up Ocado’s website on your laptop right now and you’ll find in effect a barrier page apparently designed to repel all boarders.
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NewsRetail suffers miserable March as coronavirus sparks record sales slump
Retail sales went into a tailspin in March as the country entered lockdown in response to the coronavirus outbreak.
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OpinionOpinion: A call for retail collaboration to feed the shielded during coronavirus
I know each and every retailer and their teams have been working as hard as they can since the Covid-19 pandemic took hold in the UK.
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AnalysisThe Big Question: Should retailers of ‘non-essential’ goods continue trading online?
As the retail industry faces unprecedented challenges because of the coronavirus pandemic, Retail Week asks industry experts for their view on the biggest questions of the moment.
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AnalysisData: 10 retailers redefining the path to purchase
Missguided has topped a list of the 10 retailers maximising their reach across digital channels, a new Retail Week report reveals.
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AnalysisAnalysis: As UK enters coronavirus lockdown, how should retailers respond?
The country is in lockdown and retailers of goods and services not deemed essential have been ordered to shut stores. As the industry finds itself in uncharted territory, Retail Week analyses how businesses can operate and what it means mean for the future of multichannel retail.