All Multichannel articles – Page 4
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NewsWilko to launch click and collect across all stores
Wilko is expanding its omnichannel capability by launching a click-and-collect service for the first time across all of its UK stores.
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InterviewInterview: Jollyes CEO Joe Wykes on expansion, competition and staff happiness
From new store openings to Christmas trading results, petcare retailer Jollyes is celebrating a year of record-breaking and chief executive Joe Wykes has no intention of taking his foot off the accelerator
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AnalysisGlad rags, stores surge and flight to value – how fashion retailers fared this Christmas
As the Christmas reporting season comes to a close, a return to in-store shopping in the post-pandemic world, freezing temperatures and the impact of the cost-of-living crisis delivered a range of results for fashion retailers over the period.
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NewsPrimark boss: Time to change the narrative about online sales growth
The finance chief of Primark parent company ABF believes it is time to rethink accepted wisdom about online retail’s growth trajectory.
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NewsSosandar targets in-store customers with Sainsbury’s partnership
Sosandar has entered into a wholesale agreement to sell a range of products through Sainsbury’s, allowing the brand to grow from a pureplay into an omnichannel retailer.
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Opinion‘Don’t write off the pureplays, despite a Christmas shocker’
As store shutters slammed down during lockdowns, some wrote off the likelihood of a bricks-and-mortar recovery. Now the same gloom has descended over pureplays. It was proven wrong then and it will be proved wrong now.
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OpinionStuart Machin: ‘Customers want great shops and our communities need them’
In the week in which M&S unveiled an investment of almost £500m in stores, chief executive Stuart Machin explains the benefits of a store rotation programme and how it supports the case for redevelopment of its Marble Arch flagship
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AnalysisAnalysis: After festive footfall miracle, is bricks-and-mortar having a renaissance?
As a fuller picture of Christmas trading begins to take shape, it is emerging that retailers with stores fared better. Is bricks-and-mortar back for good, or will a new year bring new headaches?
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NewsSainsbury’s signs delivery deal with Just Eat
Sainsbury’s is to offer rapid delivery with Just Eat as part of a new deal with the food delivery app.
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AnalysisAnalysis: How retail confounded the doom and gloom to achieve a very merry Christmas
As soon as retailers’ Christmas updates started coming in, it was clear that something unexpected had happened – the festive season had been better than anticipated for many
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Retail VoiceThree lessons to learn from beauty brands’ success in China
The beauty sector is soaring to new levels of brand engagement in China, but what is the key formula to success and how can UK retailers emulate it? Alibaba’s Kristina Hui investigates.
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Opinion‘As Amazon falters, now is the moment for omnichannel retailers to excel’
As the tech giant wobbles and footfall recovers, smart multichannel retailers have a genuine opportunity to ‘do what Amazon does not’, writes Lisa Byfield-Green
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AnalysisAnalysis: Next’s Lord Wolfson – caution in 2023 but ‘light at end of tunnel’ for retailers
A profit upgrade but reduced expectations for the year ahead – what to make of Next’s Christmas update? Chief executive Lord Wolfson unpicks the trading messages
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NewsJohn Lewis extends delivery window for last-minute Christmas shopping
John Lewis has extended its Christmas delivery and click-and-collect windows to capture sales from last-minute shoppers.
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Opinion‘In belt-tightening times, prioritising your digital business is critical’
Where should retailers invest for value that can endure beyond this economic downturn? Brian Kalms, managing director at AlixPartners, explores the priority areas
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Retail VoiceHow retailers can tap into Gen-Z’s values-focused mindset
Gen Z is ushering in a whole new era of values-based shopping, according to Pinterest’s Grace MacDonald.
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Retail VoiceFive ways retailers can avoid basket abandonment online
The movement of money is the life-source of commerce, says Elavon Europe’s Rob Evans, who explains the pan-European changes that have made the way we pay safer, quicker and easier
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Retail VoiceHow UK retailers can learn from China
Chinese shopping and media consumption habits are very different to the rest of the world, says BAV Group’s David Roth, and UK retailers can learn plenty from the innovative ways in which businesses present and communicate
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NewsHotel Chocolat pins hopes on stores in tough trading conditions
Hotel Chocolat bosses hope the resurgence of stores will help it navigate tough conditions following a year of restructuring.
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Retail VoiceThree reasons why Pay by Bank can help win customers
Can the way in which a customer pays really enhance the customer experience and drive real value for the retailer at the same time? fumopay’s Kevin Ludford believes it can.