All Multichannel articles – Page 2
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NewsMatalan drafts in former M&S digital boss as director
Value fashion retailer Matalan has appointed former Marks & Spencer digital boss Jeremy Pee to its board.
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Retail VoiceDoes retail need therapy?
As unified retail continues to be a buzzphrase across the sector, Aura’s Adam Wilson questions whether the retail industry is on the right track for future growth and how customer expectations are being met
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Retail VoiceBeyond the price tag: winning loyalty from younger shoppers
When it comes to boosting long-term loyalty among younger shoppers, it’s not all about promotions and pricing, as American Express’ Dan Edelman explains
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NewsWilko returns to the high street as The Range owner plans ‘aggressive’ store rollout
Wilko shops on high streets and retail parks are to be opened by the brand’s new owner with the first five branches trading in time for Christmas, Retail Week can reveal.
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Opinion‘Stores will be stars again this Christmas as they play to strengths’
A post-pandemic bounceback by stores is likely to continue at Christmas, powered by their experiential and omnichannel appeal.
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Retail VoiceWhat is really driving in-store spending?
As retailers prepare for their busiest time of year, Elavon Europe’s Michael Bosshammer examines consumers’ main motivations to spend
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NewsExclusive: Fenwick back in black after sale of Bond Street store
Department store group Fenwick has reported a return to profit, Retail Week can reveal.
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NewsSosandar swings to loss as it unveils debut store plans
Sosandar has swung to a loss in the first half of the year despite an increase in revenue as it unveiled plans to expand its omnichannel strategy.
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Retail VoiceFour ways to deliver for customers during peak season
With the pressure now on across the sector to deliver the most successful Christmas possible, nShift’s Lars Dige Pedersen examines four ways retailers can excel when it comes to the last mile.
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Opinion‘Retailers must operate as loyalty companies, not businesses with a loyalty scheme’
Loyalty must sit at the centre of a brand’s strategy and positioning – think Starbucks Rewards or Amazon Prime – believe Eagle Eye’s Sarah Jarvis and Tim Mason
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InterviewRituals MD Penny Grivea: ‘If you can make it in London, you can make it anywhere’
Rituals has opened doors to its latest on London’s Oxford Street as it expands its bricks-and-mortar estate across the UK and transforms into a truly omnichannel brand.
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Retail VoiceSustainable fashion: five key trends
From second-hand markets to de-influencing, Gowling WLG’s Jocelyn Paulley takes a look at five key trends that are shaping the sustainable fashion world.
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Opinion‘Tech modernisation should not be about complex integration’
Retailers no longer have to choose between a rock and a hard place when it comes to modernising technology, says AlixPartners’ Brian Kalms
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Opinion‘I’ve been tortured by my inability to see why investors have championed new, disruptive models’
While investors may covet the latest shiny new thing and bash retail as ‘last season’, they are missing the virtues that great omnichannel retail increasingly holds, believes Matt Coode of OC&C Strategy Consultants
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NewsJohn Lewis makes senior marketing hire to ‘deepen customer relationships’
John Lewis has strengthened its marketing clout with an appointment to lead its newly created customer planning team.
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Opinion‘Fresh store closures do not signal an end to Amazon’s ambitions in food’
The closure this week of Amazon’s debut Fresh store in the UK has once again raised questions about the headway the giant is making – or can make – in food, a prize retail market because of its size and importance.
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Retail VoiceGolden rules for the golden quarter: Adding retail media to your marketing mix
Temperatures might be soaring across Europe, but Christmas bells are already ringing for many brands. The golden quarter is fast approaching and Analytic Partners believes the one wish retailers should not miss from their lists this season is retail media
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InterviewLick CEO Lucas London on giving DIY retail a lockdown makeover
Lick chief executive Lucas London didn’t much like what other home decor brands had done with the place. Digitally ineffectual, environmentally iffy and often unhelpful to any non-DIY savvy shoppers – it’s not hard to see why the entrepreneur thought the sector needed a makeover.
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NewsJohn Lewis extends same-day delivery beyond London
Department store business John Lewis has launched same-day delivery outside of London, following the scheme’s success in the capital.
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Opinion‘As Argos celebrates 50 years, it’s a testament to retail’s ability to reinvent itself’
Argos celebrates its 50th anniversary this month – quite a moment for a retailer whose relevance has sometimes been questioned.