‘Stores may mitigate M&S’ cyber disruption, but shoppers’ omnichannel expectations bring risk’
By 
George MacDonald2025-05-09T05:30:00
About a third of M&S’ clothing sales are online and shoppers are unlikely simply to switch to in-store purchasing as a cyber incident continues, believes Retail Week executive editor George MacDonald
During the pandemic, tech rode to the rescue of stores as many were forced to close.
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