All Customer articles – Page 126
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NewsSainsbury’s trials checkout-free payments
Sainsbury’s is piloting checkout-free shopping in-store, allowing customers to pay via an app rather than queuing at the tills.
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NewsDebenhams snaps up Blow stake in beauty services drive
Debenhams has acquired a stake in on-demand beauty services firm Blow Ltd, securing an exclusive partnership with the provider.
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AnalysisOnline secret shopper: A French Connection faux pas
French Connection's losses may have shrunk in the six months to the end of July, but by no means is it out of the woods.
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AnalysisHow to ensure your ecommerce offering is world-class
Following Retail Week’s inaugural Tech.event, Isobel Chillman asks how retailers can ensure their digital evolution creates the best possible experience for consumers.
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OpinionOpinion: Retail design companies must fail fast
The Tech. conference from Retail Week should have attracted store designers as well as technology fans, so why weren’t they there?
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NewsGoogle, John Lewis and M&S on backing the right tech
Directors at Google, John Lewis and M&S spoke today about backing the right tech.
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OpinionOpinion: Stores need individual personality and a USP
A friend of mine popped out to Lidl the other day to buy some milk and returned delighted with their purchase of a foot pump and a two-metre-long, inflatable pink flamingo.
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InterviewFenwick unveils a department store fit for millennials
Fenwick has had the past 14 years to mull over what its next generation of department stores will look like – and the result doesn’t disappoint.
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Retail VoiceMarketing myth #1 – should marketers use urgency?
With an identified range of 15 marketing emotions, Persado shows brands how to take their relationships with online shoppers to the next level.
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OpinionOpinion: The negative effects of leadership changes
While management changes are necessary, replacing a leader can be difficult and disruptive. Finding the right leader to navigate through a changed industry is another battle altogether.
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AnalysisJon Rudoe: Gut feeling isn't dead in big-data retail
Data analytics are revolutionising retail – and most other industries too.
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OpinionOpinion: Will Reserved be enough for fickle shoppers?
The arrival of the Polish fashion giant in London was greeted by a curious crowd last week, but what makes the store interesting?
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AnalysisAnalysis: Pureplays tone down tech for debut stores
Established retailers have bent over backwards to digitise stores to attract younger consumers, yet online retailers opening physical space have stepped back from tech. Mark Faithfull asks whether retail is going back to basics.
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NewsAsos unveils first beauty range with Go Play campaign
Asos has unveiled its new beauty line, which is set to go on sale tomorrow.
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AnalysisAI in action: The transformation of retail
The opportunities presented by artificial intelligence are potentially transformative. And far from it being a technology of tomorrow, many retailers are already exploiting it.
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OpinionOpinion: Automation means shopper-free shops
The trend towards automating everything in the interests of speed and ‘convenience’ is one to be wary of.
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NewsJohn Lewis trials Home Solutions tradesmen service
John Lewis is piloting a tradespeople service, booking plumbers, gardeners and electricians on its customers’ behalf.
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Report StoreKeeping Up With the Ever-Changing Consumer
How to build long-lasting relationships with disengaged shoppers