All Customer articles – Page 127
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GalleryStore gallery: Morrisons evolves in-store
The branch nearest Morrisons’ Bradford head office has had a makeover and offers a guide to the grocer’s current thinking.
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OpinionRowan Gormley: What direct marketers can teach us
At heart, I’m a direct marketer and relatively new to the world of multichannel retailing.
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OpinionOpinion: John Lewis, retailer in residence
News that John Lewis is poised to mock up try-before-you-buy in-store apartments shows it is making use of existing assets. Retail Week Live 2017 ChatbotTo communicate with the Retail Week Live 2017 Chatbot you will need to voluntarily add the bot as a contact from within Skype, Facebook Messenger, or ...
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OpinionEvery retailer needs a strategy for going up against Amazon
I’m a ‘practicologist’, and while not a soothsayer, I do have a reasonably good idea of what’s coming down the track.
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Retail VoicePowering profits with personalisation engines
Personalisation engines are enabling retailers to dive deeper into customer behaviour, as Gregory Gazagne, executive vice-president at Criteo, EMEA, explains.
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NewsJack Wills raids Burberry for marketing chief
Jack Wills has poached a Burberry executive to become its first chief marketing officer.
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NewsScalpel or axe? How retailers should seek to streamline
As the likes of Tesco, John Lewis, Sainsbury’s and Asda streamline their cost bases, Lawrence Hutter explores the departments where retail’s axe is likely to fall.
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GalleryIn pictures: The best and worst of Newcastle retail
Retail Week visits Intu Eldon Square in the heart of Newcastle and ranks the best and worse retail stores on offer.
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DataData: The UK's top 40 disposable income goldmines
Traditionally, London and the Southeast represent key geographies for retailers establishing or expanding their property portfolios, but where else should they be focusing their attention?
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OpinionAugmented reality: What are the legal realities?
Augmented reality is growing in popularity but what are the legalities that retailers should bear in mind?
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NewsNext marketing director exits after three decades
Next marketing director Christine Gerrard has exited the retailer 30 years after joining as a buyer in 1987.
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AnalysisAnalysis: Retail loyalty – the new pillars of success
Changed shopping and cultural habits are disrupting retailers’ established methods of building and retaining shopper loyalty.
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AnalysisAnalysis: Why retailers should be engaging the ageing
The population may be living longer than ever before, but retailers are not doing enough to capture the spending power, or the interests, of their older customers.
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NewsConsumer spending power down across Britain
Discretionary spending power has shrunk across three-quarters of the UK, according to the Asda Income Tracker.
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AnalysisInfographic: Co-op, Arcadia, Mothercare, Sports Direct
Words and numbers, July 28, 2017: Jo Whitfield on Co-op’s focus, plus Arcadia’s tech roll-out, Sports Direct’s profits and Mothercare’s like-for-likes
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NewsDixons Carphone fires starting gun on services roll-out
Dixons Carphone is taking its services up a gear with the launch of new brand – Team Knowhow – to be rolled out across the UK from today.
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NewsAmazon and John Lewis ranked best for customer service
Amazon and John Lewis lead a list of the best brands for customer service, with Marks & Spencer, Tesco and Sainsbury’s in third, fourth and fifth place.
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OpinionOpinion: Six retail characteristics that define success
To succeed in the demanding world of the consumer customer experience is everything – but we’ve all heard that many times before right?
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OpinionOpinion: Prime your business – hold a customer day
Amazon has done it again with Prime Day. The juggernaut sees no sign of slowing down.