All Customer articles – Page 129
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OpinionOpinion: Unexpected phrases in the bagging area
The last few minutes of a supermarket shop can ruin everything that went before, but what can be done to better it?
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Retail VoiceMaximise your data without breaking the bank
InterSystems reveals how retailers can achieve a 360-degree understanding of their customer data without compromising on reliability, scalability or security.
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Retail VoiceHabits of the British shopper revealed
Consumers hate queuing and love shopping online, but are still more likely to buy in store, according to research by Adyen on today’s shopper.
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OpinionOpinion: The enduring power of the physical store
At a time when retail estates are being slimmed down and online shopping continues to burgeon, don’t forget the shop.
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NewsRetail academics open up access to industry research
The retail implications and opportunities of an ageing population will be explored at a special seminar organised by the National Retail Research Knowledge Exchange Centre (NRRKEC).
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AnalysisHow Next can create a successful own-label brand
Next is set to make a further foray into own-label fashion later this year. What steps does it need to take to ensure its newest venture is a success?
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Retail VoiceJoin up the dots with personalisation
Personalisation is a strategic focus for many retailers, yet customers are not feeling the love. Microsoft examines where this disconnect is coming from.
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OpinionWhat Amazon’s Whole Foods deal means for grocers
The retail sector is used to change, but every so often an event occurs that shakes the industry to its core.
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OpinionOpinion: Politicians could learn from retail
Whatever your perspective on the outcome of this year’s general election, I get the sense that many voters will have felt torn between policies, promises and people across the spectrum of political parties.
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NewsDune harnesses Instagram to drive online sales
Dune has boosted its online sales by deploying user-generated content on its product pages.
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NewsFarfetch and Condé Nast pen partnership deal
Farfetch has partnered with Condé Nast to create a ‘content-to-commerce’ partnership, integrating Farfetch product with Condé Nast editorial.
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AnalysisPodcast: The future of the embattled department store
Retail Week is proud to launch its first podcast series Taking Stock, this month shining a spotlight on the embattled department store sector.
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OpinionShould a hung parliament put a stopper in expansion?
Thursday’s election outcome will see retailers diving for cover and throwing away the keys to the vault.
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AnalysisEcommerce and data hit hardest by seasonless fashion
Trans-seasonal buying is affecting the inner workings of fashion businesses in a range of different ways – find out how in Retail Week’s new report.
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OpinionOpinion: Borough Market represents retail at its best
Cascades of colourful produce, fish so fresh they might have jumped straight from the waves, an abundance of food spanning every shade of savoury and sweet.
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OpinionOpinion: Social media isn't just about being social
The “feedback” British Airways’ customers posted online and the airline’s largely inadequate responses show how big businesses can still get social media very wrong.
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AnalysisAnalysis: Five ways Iceland delivered cool profits
Just two years ago, Iceland suffered plunging profits and sales as boss Malcolm Walker admitted his business was going through “exceptionally challenging” times.
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NewsIceland profits climb as strategic initiatives bear fruit
Iceland has posted a rise in full-year sales and profits as its business improvement programme delivered results.
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AnalysisOpinion: Are merchandisers now data scientists?
There is not a day that goes by where we don’t hear the words ‘transformation’, ‘digital’ and ‘omnichannel’ in the same sentence.
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OpinionOpinion: Retail appeal of the pop-up may be waning
Temporary stores have been around for a while now, but are they the force that they once were?