Isobel Chillman is Creative Strategist for Retail Week Connect.
Joining Retail Week in 2015 as Client Relationship Manager, her expertise lies in building and maintaining strong relationships with customers, ensuring excellent service and client satisfaction.
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As John Lewis rebranded to reflect the importance of its staff, boss Paula Nickolds said: “Where others are investing in drones, we’re investing in people.” This week, the Retail Week team debates JLP’s strategy.
Less than half (42%) of retailers in shopping centre locations currently receive footfall data from landlords, Retail Week research has found.
Retail Week’s latest white paper explores the marketing strategies retailers should be implementing to combat the direct-to-consumer trend.
Retailers are failing to deliver on high consumer expectations around fulfilment, new research has found.
French ecommerce sales will surpass €90bn (£80bn) this year and reach €100bn (£89bn) in 2019, making the market an attractive prospect for UK retailers.
As the world’s largest single recipient of foreign direct investment for more than a decade, the US is an important market for overseas investment.
Tesco is reportedly developing a new discount store format. The team discuss whether this potential new venture could be successful.
The etail giant may dominate, but it shows an exciting future for online marketplaces in the US, says Isobel Chillman
The German online retail market is one of the most attractive in the world and also one of the most difficult to navigate.
International expansion is not without its challenges, but good foresight and market research will make a huge difference to overseas success.
Following Retail Week’s inaugural Tech.event, Isobel Chillman asks how retailers can ensure their digital evolution creates the best possible experience for consumers.
As Retail Week launches its ranking of the UK’s top 30 growth retailers, Isobel Chillman looks at the shared traits of the retailers leading the pack.
Smarter pricing creates higher profits, but achieving the perfect price position is a complicated balancing act that only a few retailers get right.