Isobel Chillman is Creative Strategist for Retail Week Connect.
Joining Retail Week in 2015 as Client Relationship Manager, her expertise lies in building and maintaining strong relationships with customers, ensuring excellent service and client satisfaction.
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Countries such as Canada, Sweden and Japan have a lot to teach the UK about preparing for the shift to paperless payments, a new Retail Week report reveals.
Discounting made no discernible impact on trading and footfall over Christmas, says Springboard marketing and insights director Diane Wehrle.
Some 63% of shoppers believe their phones will replace physical credit or debit cards as their main method of payment in five years’ time.
Generation Z consumers view bricks-and-mortar stores as their preferred shopping channel, new Retail Week research has revealed.
In the lead up to Christmas, Retail Week quizzed shoppers on London’s Carnaby Street to get the lowdown on their online shopping habits.
Discounts, convenience and speed of transaction will help airport retail sales take off, a major consumer study reveals.
Springboard marketing and insights director Diane Wehrle provides an analysis of this year’s consumer footfall data.
Retail Week’s inaugural Be Inspired report reveals how retailers can build a workplace culture that recognises and advances female talent.
Some 46% of retailers say they want to hit this sustainability target by 2020, Retail Week research has found.
As John Lewis rebranded to reflect the importance of its staff, boss Paula Nickolds said: “Where others are investing in drones, we’re investing in people.” This week, the Retail Week team debates JLP’s strategy.
Less than half (42%) of retailers in shopping centre locations currently receive footfall data from landlords, Retail Week research has found.
Retail Week’s latest white paper explores the marketing strategies retailers should be implementing to combat the direct-to-consumer trend.
Retailers are failing to deliver on high consumer expectations around fulfilment, new research has found.