All Customer articles – Page 133
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NewsRay Kelvin: We don’t need a chief customer officer
Ted Baker boss Ray Kelvin has questioned the trend of employing chief customer officers, insisting that his business can run without one.
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NewsM&S pulls YouTube ads following extremist content fears
Marks & Spencer has pulled its YouTube advertising over concerns that it might have appeared next to extremist content.
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AnalysisOpinion: HoF plays catch-up, not pioneer, with new plan
House of Fraser unveiled its five-year vision yesterday, with management outlining how it intends to deliver a business fit for 2022’s retail landscape.
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NewsMissguided chief customer officer exits after two months
Missguided’s chief customer officer has left the business after just two months, Retail Week can reveal.
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NewsTed Baker unveils interactive store windows
Ted Baker unveiled interactive store windows yesterday as part of its shoppable film campaign for spring/summer.
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AnalysisFrom Chelsea Girl to River Island: 11 retail rebrands
Last month both Staples and Games Workshop unveiled new monikers across their entire estates. Retail Week looks at other retail rebrands over the years.
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AnalysisScrewfix customer experience leads the way
Screwfix won over its customers – and the Retail Week Awards judges – with the Teleperformance Customer Experience Initiative of the Year.
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AnalysisAn outstanding contribution: John Timpson
The AlixPartners Outstanding Contribution to Retail winner John Timpson tells George MacDonald about why he does business differently.
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AnalysisDFS Olympics advertising campaign brings home the gold
The Tata Consultancy Services Marketing or Advertising Campaign of the Year was awarded to DFS and its activity around 2016’s Rio Olympic Games.
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NewsThe FA boss: We want to be the John Lewis of football
The FA chief executive Martin Glenn said he takes inspiration from John Lewis as he seeks to turn around public perception of the embattled organisation.
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NewsSnapchat is part of the retail journey, says UK boss
Snapchat is becoming an important part of the shopping experience with 72% of its users engaging with the social network while in store, said its UK boss.
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NewsShop Direct's Alex Baldock: 'AI will transform retail'
Shop Direct boss Alex Baldock has said that AI will transform retail, whether retailers choose to let it or try to ignore it.
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NewsGoogle: 'The AI world is coming like a steam train'
“The AI world is coming like a steam train,” Google’s UK head of performance Biren Kalaria said at Retail Week Live this morning.
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NewsHalfords boss McDonald on the retailer’s ‘secret sauce’
Halfords boss Jill McDonald believes the retailer’s customer service proposition will prove to be the “secret sauce” in her strategy.
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VideoWatch: Halfords boss McDonald on the value of services
Halfords boss Jill McDonald visits the Retail Week studio after her speech to explain the importance of services for the retailer’s plans.
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NewsJohn Lewis unveils Partner App in multichannel drive
John Lewis has revealed its plans for a staff app in a bid to strengthen its multichannel capabilities.
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Retail VoiceThree ways to reimagine the role of the store
In the wake of a very turbulent 2016 retailers are re-examining how their stores work, eCommera takes a closer look.
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OpinionRetail surgery: Can online advertising drive store sales?
Can online advertising drive in-store sales?
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Retail VoiceTap into a powerful ageing population
Brands and retailers focusing on millennials should remember the over 65s will be the fastest growing consumer group this century, says Sun Branding Solutions.