All Customer articles – Page 138
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OpinionOpinion: Shoppers want the story behind the product
It’s the question on the minds of many retailers right now – what will the bestselling gifts be this Christmas?
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NewsWatch: Burberry launches Christmas campaign
Burberry has launched a Christmas advertising campaign, drawing on its heritage and the life of its founder Thomas Burberry.
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OpinionOpinion: Why fewer followers means greater success
With retailers clamouring to sign social media influencers ahead of Black Friday, it seems logical that those with the biggest followings will achieve the best results.
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AnalysisOnline secret shopper: John Lewis’ ecommerce strategy
John Lewis has taken a number of risks with their omnichannel strategy that could ultimately determine overall performance.
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OpinionOpinion: Tesco cranks up the heat on grocery rivals
It wasn’t long ago that a beleaguered Tesco was firmly in backs-to-the-wall, crisis-solving mode.
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AnalysisAnalysis: How AI tackles retail’s ‘unsolvable problems’
Artificial intelligence (AI) technology may sound like science-fiction novel fodder, but it’s fast becoming an increasingly attractive investment to retailers.
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AnalysisAsda and Boots cast their spells on Halloween shoppers
Halloween is approaching and retailers are looking for new and spooky ways to win consumer spend. Here’s a look at what they have on offer.
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OpinionOpinion: How can modern department stores thrive?
Independent department stores have been part of Britain’s retail landscape for generations, but now face more challenges than ever to not just survive, but thrive.
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VideoWatch: John Lewis, heart of the Leeds experiential hub
John Lewis anchors new development Victoria Gate to create an experience-focused shopping destination in Leeds city centre.
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NewsSelfridges beats rivals to unveil its Christmas windows
Selfridges has become the first department store in the world to unveil its Christmas windows.
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NewsWatch: The Entertainer bags Brian Blessed for Christmas ad
The Entertainer has launched its first ever Christmas TV advert, enlisting the help of legendary actor Brian Blessed.
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NewsAnalysis: Mind the Gap – is it next to exit the UK?
Gap decided to close all UK Banana Republic stores this week. Will its main fascia be next?
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OpinionRetail surgery: Using tech to drive shoppers in-store
How can retailers use technology to drive shoppers in-store?
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Retail VoiceFive reasons why retailers should opt for digital receipts
Tag Retail Systems reveals how new digital receipt technologies are transforming the landscape for retailers and why it’s worth taking another look.
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Analysis
How can retailers generate revenue from Snapchat?
Ahead of Snapchat’s UK boss Claire Valoti’s keynote at Retail Week Live 2017, we look at the ecommerce potential of the social platform.
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VideoWatch: 25 years of Muji in posters and products
Japanese retailer Muji is celebrating 25 years in Europe by creating a timeline of its poster campaigns to showcase the evolution of the brand.
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AnalysisAsos: Amazing stats hold lessons for other retailers
Fashion specialist Asos positions itself as a “global fashion destination for 20-somethings” and generally executes that ambition consummately.
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NewsTed Baker boss Kelvin: 'No one wants Black Friday'
Ted Baker boss Ray Kelvin said today that the retailer will reluctantly participate in Back Friday.
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AnalysisAnalysis: Four ways M&S could improve its in-store experience
A better shopper experience might make Marks & Spencer store closures less likely.
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Retail VoiceHow can grocery retailers improve their customer experience?
Blue Yonder’s global study reveals how to deliver a better customer experience and how to overcome the challenges in meeting shoppers’ expectations.