All Customer articles – Page 142
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AnalysisAnalysis: Five things retailers can learn from Pimlico Plumbers
Pimlico Plumbers grew from small local firm to the UK’s most recognisable plumbing brand. Here are five things retail can learn from it:
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OpinionOpinion: Investment rather than cost-cutting will help retailers navigate Brexit
I have been giving a lot of thought to the implications of Brexit for retail and the strategic options available to retailers.
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AnalysisInfographic: Improving the cross-device retailing journey for consumers
Understanding how consumers shop across multiple platforms will grow increasingly important for retailers as online journeys become more complex.
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OpinionOpinion: The value of mobile apps for the retail workforce
Consumers today expect more than ever before from bricks-and-mortar stores. How can retail staff use apps to meet shoppers’ expectations?
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NewsEbay launches advertising tool allowing DIY retailers to target home buyers
EBay has launched an ‘advanced targeting’ tool that allows home and DIY retailers to connect with customers looking to buy a house.
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NewsAldi extends Team GB Olympic partnership to hammer home British credentials
Aldi has extended its partnership with Great Britain’s Olympic athletes by pledging to sponsor the team until the 2020 games in Tokyo.
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NewsHouse of Fraser confirms start date for Harding replacement Walmsley
House of Fraser has confirmed that former Marks & Spencer digital director David Walmsley will join the business at the end of August.
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OpinionOpinion: Is traditional customer loyalty a thing of the past?
As shoppers swop brand loyalty for speed and convenience, how can retailers use technology to ensure their in-store offer is up to scratch?
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VideoWatch: First look at Dyson's maiden UK store on London's Oxford Street
Dyson has lifted the lid on its first UK store in London’s Oxford Street. The firm’s UK and Ireland boss Steven Wichary explains the purpose of the space.
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GallerySelfridges makes much ado about Shakespeare in window displays
Selfridges has created a retail midsummer night’s dream, despite the rain, with Shakespeare-themed windows by fashion designers including Rick Owens and Dries Van Noten.
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Analysis#WIN – How Iceland's Twitter campaign won the social media Euros
Euro 2016 is one of the marketing opportunities of the year and frozen food specialist Iceland has emerged as a clear winner on Twitter.
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OpinionRetail surgery: How can retailers increase customer communication?
How can retailers increase customer communication?
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AnalysisAnalysis: Retail's amazing company cultures delivering commercial success
Retailers are in constant competition to attract the best talent. What underpins good financial performance in the industry is not just product or price, but often people.
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NewsAldi ads banned for misleading savings claims after Morrisons complaint
Three Aldi adverts that claim customers could make significant savings have been deemed misleading by the Advertising Standards Authority (ASA).
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OpinionOpinion: Service never sleeps in the age of social media
Speedy responses on social media shouldn’t be confused with fixing the issues, argues Screwfix chief executive Andrew Livingston.
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OpinionOpinion: How Brexit might change consumers’ shopping habits
Following the Brexit vote, retailers will be keen to attempt to fathom how shoppers might behave in the short term.
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NewsPicture gallery: Retail Week’s Customer Experience Awards 2016
Carphone Warehouse reigned supreme last night at Retail Week’s Customer Experience Awards as the retailer scored a hat-trick of gongs.
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NewsMaplin boss says that only omnichannel retailers have a shelf-life
Maplin boss Oliver Meakin said the longterm winners in retail will be omnichannel retailers because human interaction “can’t be replaced”.
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OpinionOpinion: How can retailers prepare for demand in the summer of sport?
The summer of sport is well under way, but are retailers doing enough with big data to ensure they are monopolising consumer spend?
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AnalysisAnalysis: The loyalty lessons retailers can learn from other sectors
Beyond retail, loyalty schemes offer much more than discounts, something the high street must adopt if it wants shoppers to feel truly valued.