All Customer articles – Page 147
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OpinionOpinion: Beware, there’s a predator in the retail jungle – it’s Amazon
As the online retail giant continues its march into new categories and widens its delivery offer, how will the rest of the industry compete?
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NewsHow do the world’s best restaurants deliver customer experience?
When it comes to customer experience, the world of gastronomy leads the way. See how your business can benefit – Wednesday March 2.
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NewsAldi campaign dubbed 'misleading' and 'a sign of desperation'
Aldi’s latest promotional campaign counterattacking Morrisons’ Price Crunch has been dubbed “misleading” and a “sign of desperation”.
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OpinionRetail surgery: How to ensure your store revamp turns a profit
How can a retailer ensure its store revamp turns a profit?
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OpinionOpinion: Chief customer roles underpin how shoppers think about retail
News Asda has hired Saatchi & Saatchi X founder Andy Murray as chief customer officer once again casts a spotlight on this very modern role.
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AnalysisProfile: Asda's new chief customer officer Andy Murray
In the week his tennis star namesake became a dad, news Andy Murray will be Asda’s chief customer officer didn’t serve up as many headlines.
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OpinionOpinion: Forget convenience shopping, the future’s about experience
Convenience has become a modern fixation. Retailers provide it constantly, creating new and smarter ways to make shopping easier and faster.
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DataData: Valentine’s Day spend to hit £980m despite negative shopper sentiment
Valentine’s Day spending is poised to rise marginally this year despite over half of consumers feeling that it is a waste of money.
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AnalysisAnalysis: How to leverage the subliminal power of music in store
Whether in the foreground increasing spend rate or at a slow tempo to encourage dwell time, music has a strong influence on in-store behaviour.
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OpinionOpinion: Harness the marketing potential of digital technology
Digital technology is massively empowering in retail but the smart strategy is still to lead with the right content and experience.
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VideoThe Retail Week: Retail pay rates, easyFoodstore and Morrisons price cuts
Catch up on this week’s big retail stories with analysis from Retail Week executive editor George MacDonald and news editor James Wilmore.
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AnalysisAnalysis: Eight trends transforming customer experience in retail
Convenience is currently the watchword in customer experience trends. We pick out a few of the best examples from around the world.
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NewsWhich retailers are winning the battle for customer loyalty and engagement?
Join Retail Week in celebrating excellence and innovation in customer-centric retailing, submit your entry before February 12.
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OpinionOpinion: Was House of Fraser’s Emojinal campaign alienating or inspired?
House of Fraser launched an emoji-led Twitter takeover this week. The campaign may not have gone as planned but what lessons can be learned?
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NewsOcado customer service focus helps full-year profits rise
Online grocer Ocado’s pre-tax profits surged 65.3% to £11.9m in the year to November 29, 2015 as its focus on customer service paid off.
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NewsRetailer Think Tank: Taking the brakes off customer-centric transformation
Join leading supply chain and multichannel directors at a networking breakfast on February 23 to explore ways to adjust to the demands of digital commerce.
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NewsMorrisons ‘Price Crunch’ campaign slashes fruit and veg prices
Morrisons is to slash prices on more than 1,000 items, many in fruit and vegetables, as it launches its new ’Price Crunch’ campaign.
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NewsWatch: Amazon spotlights Echo virtual assistant in first Super Bowl ad
Amazon has given a push to its virtual assistant device Echo in a teaser ad featuring Alec Baldwin, ahead of its first Super Bowl commercial.
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OpinionOpinion: Six things retailers must do in 2016 to win over consumers
Retailers must adapt to changing shopper needs and habits to keep consumers happy. Here are some of the key factors to address.
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NewsWatch: Waitrose spotlights Pick Your Own Offers in new ad campaign
Waitrose has launched an advert focusing on value as part of its fight against the discounters, after suffering its worst Christmas since 2006.