All Customer articles – Page 136
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VideoWatch: Notonthehighstreet boss talks offline experience
Simon Belsham, boss of the gifting etailer, discusses how physical space can encourage customers to shop online and connect with manufacturers.
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AnalysisResearch reveals Amazon's Christmas dominance
Latest research shows extent Amazon is disrupting the retail landscape this golden quarter and how competitors can react to the challenge.
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OpinionOpinion: Retailers must listen to implement change
The clamour for change feels unprecedented. Few people predicted the populist victories seen here and in America but they expose a deep-rooted desire to shift the status quo.
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GalleryIn pictures: Six of the best Christmas windows
There is more to the season of goodwill than Santa, reindeer and elves when it comes to creating a window display.
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AnalysisNext-day delivery demand high in younger shoppers
New research has revealed shoppers in younger age brackets have higher expectations when it comes to next-day deliveries in the run-up to Christmas.
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AnalysisResearch gets inside mind of the UK shopper
A perception of value and knowledge of previous promotions is enticing consumers back to retailers as they shop around for Christmas bargains, new research has found.
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AnalysisAnalysis: Who won the battle of the Christmas ads?
The battle for the best Christmas ad is well and truly under way. Two advertising supremos sift the turkeys from the crackers.
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AnalysisNew research shows value of consumer loyalty in 2017
A new shopper study has revealed 92% of the UK is registered with a loyalty scheme, but 20% of shoppers have failed to redeem any points.
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AnalysisThe impact of Black Friday on Christmas spend
Black Friday is the busiest shopping day of the year, but what impact does the discounting extravaganza have on Christmas spend?
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NewsWatch: H&M's Wes Anderson-directed Christmas ad
H&M has unveiled its cinematic Christmas advert, directed by US film-maker Wes Anderson and starring Adrien Brody.
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NewsAgent Provocateur launches Ménage à Trois WhatsApp chat
Agent Provocateur has launched a ‘Ménage à Trois’ WhatsApp chat feature to allow couples to shop with its agents.
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OpinionOpinion: Black Friday may drag spend forward from 2017
This weekend is likely to be one of the busiest of the year for many retailers.
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AnalysisOnline secret shopper: What could Currys do to change?
Retailers are becoming far more sophisticated at managing Black Friday to project their margins, employees and their customers.
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NewsLidl to lower prices based on shoppers' tweets
Discounter Lidl has launched a social campaign that allows shoppers to lower prices on its products by tweeting about them.
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VideoWatch: Five of the best John Lewis parodies
Love it or hate it, everyone has an opinion on the John Lewis advert, especially its fellow retailers.
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AnalysisTesco: Five takeaways from the grocer’s strategy briefing
Tesco’s top brass have updated on the progress being made on reinvigorating the business. Here we draw out some key points.
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OpinionOpinion: Nickolds' John Lewis appointment speaks volumes
The glass ceiling has been broken. A woman has the top job in the most influential organisation in our world.
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AnalysisThe five major challenges for chief information officers
With unrestricted access to the UK’s top retail tech leaders, Retail Week Connect’s new report, in association with Brother, is based on anonymous interviews with chief information officers and chief technology officers at the UK’s most innovative retailers.
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VideoWatch: Lego unwraps new London flagship
Lego has today unveiled its biggest ever dedicated retail store in the heart of London’s West End.
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OpinionOpinion: Christmas ads must pass the goosebump test
Retailers’ Christmas campaigns need a few essential ingredients to stand out.