All Customer articles – Page 124
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AnalysisAnalysis: In-store experiences for every kind of retailer
What does experience in-store actually mean for shoppers and is it possible to incorporate it as part of a design blueprint?
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NewsAndrew Jennings: Why retailers need a point of view
In an extract from his new book, Almost is Not Good Enough: How to Win or Lose in Retail, Andrew Jennings draws on his experience at Harrods, Saks Fifth Avenue and many more to explore how retailers can thrive in this unpredictable era.
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OpinionGoogle Shopping changes make online purchases fairer
In June, the European Commission handed Google a €2.4bn (£2.1bn) fine for breaching antitrust rules for promoting its own shopping comparison service at the top of search results.
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OpinionOpinion: Find the silver linings in the retail forecast
Someone once told me that one can either complain because rose bushes have thorns or rejoice because thorns have roses. It’s all about perspective.
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NewsYoox Net-a-Porter axes Net Set social networking app
Yoox Net-a-Porter has axed its Net Set social network and influencer app, which it launched with great fanfare just two years ago, it has emerged.
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Retail VoiceWhat does your brand mean to consumers?
To have and to hold-on-to; The secret behind getting consumers to buy into your brand.
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OpinionThe future of retail? You ain’t seen nothing yet
It’s difficult to predict what the retail landscape will look like in the next decade. One thing’s for sure – it will be altered beyond recognition.
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AnalysisJohn Lewis vs M&S: Who wins the Christmas ad war?
John Lewis and Marks & Spencer both released their Christmas adverts this week, both out to charm shoppers into opening their purses.
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OpinionOpinion: Retailers must connect with their customers
There was some great conversation at the recent Squire Patton Boggs retail seminar, with Richard Lim presenting Retail Economics’ thoughts and data on the retail shopping experience.
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Retail VoiceIs your CEO a bit like Jeff Bezos?
Why retail leaders should look to Amazon’s pioneering chief executive as they navigate a sector transformation.
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VideoWatch: M&S unveils Paddington Christmas advert
Marks & Spencer has capitalised on the hype around one of the most anticipated films of the festive season, producing a Christmas campaign featuring Paddington.
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NewsWatch: Tesco Christmas ads focus on importance of food
Tesco has launched the first of five Christmas adverts as it highlights the importance of food during the festive season.
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Retail VoiceHow to win over the eco-friendly consumer
The increasing desire for ethically sourced products can be broken down into three key attitudes towards sustainability.
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Retail VoiceUsing data effectively for the bigger picture
Card transaction data is helping retailers close the loop between consumer insights and loyalty data for a more detailed view.
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VideoWatch: NOTHS launches tongue-in-cheek Christmas ad
Notonthehightstreet.com has unveiled a trio of Christmas adverts, each of which has a light-hearted take on shoppers giving their loved ones more thoughtful gifts.
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AnalysisAnalysis: The brands making a play for the high street
Brands have always eyed opportunities to get closer to the consumer and now a generation of names are taking their own stores.
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OpinionOpinion: Wilko needs an update, and soon
With large numbers of staff accepting redundancy and a slump in profits, what should Wilko do to make things better?
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OpinionOpinion: This is not the end for traditional retail
Traditional retailing in Britain is dying. Or at least – if we listen to industry analysts – it is close enough to the verge of extinction to be on the endangered list.
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GalleryLong read: The best stores in the world, by design
Every year Retail Week scours the globe to find the best-designed stores that stand head and shoulders above the rest, and 2017’s list is no different.
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GalleryStore gallery: Stranger Things have happened at Topshop
Topshop has transformed its Oxford Street flagship into a shrine to hit Netflix show Stranger Things, in an attempt to capture the imagination and spend of teenage shoppers at Halloween.