All Customer articles – Page 121
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OpinionFollow Nike’s lead and remodel the brand/retail deal
It’s time to rethink economic partnerships and reward stores for their role in sales, no matter in which channel transactions are made.
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Retail VoiceNot every economic downturn need impact your business
Andy Longhorn at Barclays Partner Finance discusses how retailers and consumers can reap the benefits of point-of-sale finance.
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AnalysisPodcast: The secrets to success in customer experience
From virtual reality runway shows in fashion stores to the rise of the chief customer officer, customer experience is retail’s new battleground.
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NewsAldi Nord and Aldi Süd step up cooperation
The two operating divisions of European discount giant Aldi are to tighten co-operation across their regions.
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AnalysisStore of the Week: Huawei Experience Store, Milan
Phone and tech shops that actually make you take a second look are pretty thin on the ground, but one that might do so and which opened recently is the Huawei Experience Store in Milan’s CityLife shopping district.
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Retail VoicePayments in 2018: how to meet customer expectations
A laser focus on speed and security will enable brands to give consumers the payment experience they want, writes Andy McDonald.
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AnalysisAnalysis: Lessons in how to stay relevant from Asos
Asos makes capturing 20-somethings’ spend by the bucketload look easy, with each quarter bigger and better than the one before.
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DataInfographic: Are consumers ready for Amazon Go?
Amazon is forging ahead with its revolutionary store format, but is it the experience that customers want?
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AnalysisWhy New Look is right to focus on its older customers
While New Look’s latest financial results were no surprise to the market, they served to highlight the depth of the retailer’s troubles.
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NewsPoundland ‘naughty elf’ campaign banned by regulator
Poundland’s risqué Christmas ad campaign must not appear on social media sites in its current form, the Advertising Standards Authority (ASA) has ruled.
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AnalysisStore of the Week: O2 Live Concept Store, Berlin
O2 has had several high street iterations, but for an outpost that’s a thing apart, head for Berlin’s Tauentzienstraße – home to its Live Concept Store.
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NewsM&S teams up with Clubcard legends for customer insight
Marks & Spencer has drafted in Tesco Clubcard legends Edwina Dunn and Clive Humby to improve customer understanding and personalisation.
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OpinionHow big data will power the latest advancements at Hermes
Hermes UK chief executive reveals plans for a new website and app powered by big data that will enrich the customer experience.
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OpinionOpinion: Greggs, collaboration and the unexpected
Valentine’s Day at Greggs is a PR winner, and such hook-ups and collaborations are the way forward.
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OpinionOpinion: Stores must act like stores or die
Although somewhat irreverent, it’s tempting to see the lid being placed on Ingvar Kamprad’s coffin, last week, as a rather apt metaphor for the legacy of this giant retail genius of the 20th century.
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AnalysisIn pictures: How supermarkets handle click-and-collect
From parcel towers and Doddle partnerships to sharing space at customer-service desks, stores editor John Ryan looks at how the big four handle click-and-collect.
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NewsJohn Lewis rolls out further concierge desks
John Lewis is opening more concierge desks in a bid to up its experiential and service-led credentials.
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AnalysisRetail Week Live: Is it time for a discounting detox?
If there was one overarching trend to emerge from retail’s Christmas 2017, it was discounting.
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NewsCo-op unveils £50m post-Christmas price cuts
The Co-op is to cut prices by £50m in the latest salvo in the grocery value wars.