All Customer articles – Page 120
-
Retail VoiceCreating a single customer view in the era of GDPR
With GDPR soon to be upon us, retailers need to understand the big changes it will bring to the way they use and analyse customer data.
-
NewsMove of the week: Shop Direct’s new chief executive
The appointment of Henry Birch as the new chief executive of Shop Direct shows the changing face of retail.
-
Retail VoiceData collaboration and the new era of customer insight
The benefits of holding data are well understood, with McKinsey research revealing retailers that leverage its full power could increase operating margins by up to 60%.
-
OpinionOpinion: Focus on selling well, not price, to survive
It’s only March and we can already see the pressure mounting across retail. The list of distress is already long enough – Mothercare, New Look, Toys R Us, Maplin.
-
AnalysisPodcast: Retailers must prepare for a data-driven future
Artificial intelligence and machine learning will be critical to delivering on customer experience expectations in the future.
-
AnalysisStore of the Week: Kitchen Provisions, Stoke Newington
If you’re going to be a specialist, be special. On the basis of a visit to Kitchen Provisions, good merchandising gives this store an edge.
-
OpinionBankruptcy bug is starting to look like an epidemic
The phrase ‘dropping like flies’ has been often on my lips as we witness one retail collapse after another and watch others staggering into intensive care.
-
AnalysisPodcast: Why supply chain tech investment is crucial
Experience is going to be the key battleground in supply chain and significant investment is required to compete, retailers Kingfisher and Mountain Warehouse have warned.
-
AnalysisAnalysis: Five things retailers can learn from Greggs
Traditionally known as a high street baker, Greggs has transformed its business model since 2013, when it ushered in a new strategy.
-
AnalysisIn pictures: King's Cross retail, the story to date
Leisure and retail in King’s Cross continues to evolve. John Ryan takes a look at what’s on offer in anticipation of Coal Drops Yard opening in October.
-
Retail VoiceUnified retail and the future of shopping
Salesforce director of UK retail Chris Wood discusses the importance of technology and data in creating a seamless shopping experience across channels.
-
AnalysisStore of the Week: Harriet Kelsall, Primrose Hill
In London, the Primrose Hill set enjoy a long street that leads to Regent’s Park, filled with luxury stores and eateries.
-
AnalysisWhat are the job roles shaping the future of retail?
Chief intelligence officers, AI resources officers and heads of storytelling; these job roles sound rather fanciful but they will help to define the future of retail.
-
AnalysisWatch: Six of retail's best digital marketing campaigns
Retail Week shares inspiration from some of the best digital marketing campaigns across the sector.
-
AnalysisPodcast: Are the CCO’s days numbered in retail?
As retailers become more customer centric and nurture the adoption of this mindset across their business, the role of the chief customer officer will lose importance.
-
AnalysisIn pictures: Market supermarkets, Italian style
The drive towards market-led supermarket interiors is well-established, but for the best that’s out there, head to Milan. John Ryan reports.
-
NewsAldi advert banned for 'promoting alcohol' to children
Aldi has defended one of its Christmas adverts featuring Kevin the Carrot after it was banned for “promoting alcohol” to under-18s.
-
OpinionDriving our digital future with delivery solutions
Hermes UK chief information officer looks at the innovative digital solutions set to tighten the supply chain and better connect with consumers.
-
AnalysisStore of the Week: Converse's One Star Hotel, London
Not strictly a shop but a pop-up hotel-cum-design installation from Converse, offering a shopping and gig experience and featuring A$AP Nast and Tizzy T
-
AnalysisAnalysis: Is your loyalty scheme still relevant?
Loyalty has long been at the heart of retail, but as pressure mounts and competition hots up, retaining existing customers has climbed up the agenda.