All Customer articles – Page 115
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OpinionOpinion: Debenhams. What's in a name? Not much.
Looking at the history of the Marks & Spencer logo since the 1930s reveals that there have been seven logo changes in the last 90 years, but that three of these have taken place since the turn of the millennium.
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AnalysisWatch: The best examples of AR in retail
We look at the best examples of augmented reality bringing retail to life for shoppers.
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AnalysisNickolds and Collins on John Lewis and Waitrose's rebrand
John Lewis and Waitrose have unveiled some of the biggest changes to their businesses in decades, including a rebrand. Here, their managing directors write exclusively for Retail Week about positioning for success in a shifting retail landscape.
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Retail VoiceThe future of payments – last impressions count
Retailers must revolutionise payments made in store to prevent painful customer experience in the final step.
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NewsDebenhams refreshes logo as it ramps up transformation plan
Debenhams has unveiled a new logo and pressed the button on a fresh wave of store refits as it accelerates its transformation plans.
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NewsPoundland puts Elvis on the checkout to drive sales
Poundland, which posted a dip in overall sales despite like-for-like momentum, has drafted in an Elvis Presley voiceover on its self-checkout machines to drives sales.
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AnalysisThe new tech shaping retail customer experience
Retail Week uncovers the cutting-edge technologies UK retailers should be aware of if they want to meet ever-increasing consumer demands.
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CartoonRetail cartoon: Take a rain check on grocery prices
Patrick Blower’s take on the news that this year’s extreme weather – from the ‘beast from the east’ to summer heatwaves – is having a knock-on effect on food prices.
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OpinionOpinion: How to avoid 'volcanic' online reviews
Customer feedback is essential for retailers – but how can they ensure the loudest voices are not the only ones potential new customers hear?
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OpinionRetailers can't treat customers like one-night stands
We often hear that we are in a general crisis of trust. Not only among brands, but also bankers, politicians, the media and nearly all institutions.
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AnalysisAnalysis: Is the end of the website nigh?
A website is now a retailer’s biggest – and most important – shop window, but new ways of online browsing call into question its very future.
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OpinionOpinion: Spotting winners in the new retail market
Last November I began listing distressed retailers. I could already see then I would need a record to keep track of the growing number.
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OpinionOpinion: How the pound store is moving online
Poundland’s original founder Steve Smith has since launched Poundshop.com and is convinced ecommerce is the future for value-hungry shoppers.
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Retail VoiceCombat online generalists with services and specialism
In order to meet the increasing expectations of consumers, retailers must embrace the services revolution.
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GalleryIn pictures: Retailers set up shop at festivals
With festival season well under way, John Ryan looks at the opportunities for retailers to sell their wares and win new customers at carnivals.
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AnalysisAnalysis: How retailers can create a digital culture
In this exclusive extract from his new book, 100 Practical Ways to Improve Customer Experience, Martin Newman highlights how businesses can stay relevant in the new environment.
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NewsB&Q changes loyalty scheme as part of low-prices push
B&Q is to make changes to one of its loyalty schemes as it adopts an overt ‘everyday low prices’ strategy.
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NewsDixons Carphone: 10 million records hit by data breach
Dixons Carphone has revealed a data breach affected 10 million personal data records, up from its original estimate of 1.2 million.
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OpinionGraze CEO: Staying distinctive in a sea of brands
As snack foods retailer Graze ditches its brown packaging in favour of a new vibrant rebrand, chief executive Anthony Fletcher insists it is important to keep branding moving.
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AnalysisIn numbers: The best digital retailers in the UK
Retail Week Indicator, launched last week, highlights the best digital retailers in the UK. Here we look at what it takes to get into the top 20.