All Customer articles – Page 110
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OpinionOpinion: 'Tis the season to welcome everyone's pound
This year marked a turning point for retailers. We saw the profits of high street darling John Lewis drop 99% and, arguably for the first time, challenges extended into ecommerce as Asos issued a shock profit warning.
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Retail VoiceWhy the customer experience is not just for Christmas
Black Friday and Cyber Monday are now firmly established in the UK retail calendar. However, while they are great news for consumers, they also devalue brands and retailers.
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AnalysisAnalysis: Seven of the best retail moments of 2018
’Tis the season to be jolly, and Retail Week is celebrating by unwrapping the most light-hearted and affirming retail moments of 2018.
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AnalysisAnalysis: The biggest tech trends to look out for in 2019
From Amazon Go to automated warehouses, it’s been a big year for retail technology – but what are the innovations that will change how people shop and retailers operate in 2019?
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Retail VoiceRetail must focus on customer to survive Brexit mayhem
With Brexit negotiations disrupting the economy, investment and confidence, renewing focus on customer satisfaction has never been more crucial.
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Retail VoiceThe true cost of a data breach to your business
With UK businesses under an increased threat of criminal online attacks, do retailers truly understand the impact a hack will have?
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OpinionOpinion: Retail 101 – let's fix the basics first
These days everyone, including me, is talking innovation, service, experience and destination shopping.
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Retail VoiceDoes tech hold the key to the retail experience?
Florian Rotberg, chairman of the Digital Signage Summit, looks at the ever-more sophisticated technology in retail and examines the market for experiential opportunities.
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OpinionHow can retailers take advantage of blockchain?
Oracle's Antony Welfare explores the role of the Retail Blockchain Consortium in advancing innovative new tech within the retail supply chain.
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OpinionOpinion: How Iceland made the most successful Christmas ad of all time
It’s the question everyone keeps asking me: how did Iceland come to make the most successful Christmas ad of all time?
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AnalysisGlobal consumer 2019: the trends to bank on
Next year food sales will increase across the globe, ethical considerations will rise and shoppers will remain fixated on price, finds a major study of 10,000 consumers.
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Retail VoiceWhy web performance is key to your retail offer
Billions in revenue is being lost by businesses that don’t prioritise web performance. SHIFT Commerce did the necessary research to find out more.
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Retail VoiceDeal or no deal: How to drive big-ticket purchases post-Brexit
With official forecasts saying the UK economy will be worse off post-Brexit, how can retailers plan for changes in consumer purchasing behaviour?
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VideoThe Retail Week: Consumer trends to look out for in 2019
This week we take a look at how the consumer will feel and shop in 2019 and the trends that will drive their behaviour.
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AnalysisConsumer 2019: How to serve the ethical shopper
The consumer might be increasingly conscious of how products are made and sold, but what are retailers doing to serve this new ethical shopper?
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AnalysisResearch: how 10,000 global consumers will shop in 2019
Consumer sentiment will be depressed across six of the world’s largest consumer markets next year, this major global consumer research report finds.
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Retail VoiceFive must-haves to get your online store ready for Christmas
Five essential tips to help retailers keep their online store ahead of the competition this Christmas.
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AnalysisConsumer 2019: The future of the social shopper
With experts predicting 2019 will see a major shift in how consumers engage with retail brands socially, we reveal the key trends every retailer needs to know to captivate audiences.