All Customer articles – Page 106
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AnalysisAnalysis: Can Julian Dunkerton make Superdry cool again?
As boardroom coups go, this was a particularly bloody one with many a scalp being taken.
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NewsMarks & Spencer revives ‘not just…’ food marketing campaign
Marks & Spencer has reintroduced one of its most successful marketing campaigns as it seeks to build its food business.
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AnalysisAnalysis: the five rules for sustainable growth in 2019
A leadership strategy and KPIs with data and customer experience at their heart will be central to sustained long-term growth, a report from Retail Week reveals.
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NewsConsumer confidence remains negative but stable
Consumer confidence has held steady at -13 this month, according to the GfK consumer confidence survey.
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NewsAO to flick the off switch on TV ads
Online electricals retailer AO.com is to turn off TV advertising and focus on digital campaigns instead.
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VideoWatch: People, personalisation and the key takeaways from RWL
This week, the team discuss the key themes from Retail Week Live 2019, from businesses grappling with data to committing to life-long development of staff skills.
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Retail VoiceLet AI replace routine tasks with meaningful ones
Don’t fear technology, use it to help get the most from your retail team and let them understand how it can make their jobs better.
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NewsWaitrose's Collins: Retailers and consumers 'pent up' by Brexit
Waitrose chief executive Rob Collins has said the ongoing uncertainty around Brexit is leading to “pent up business activity” from consumers and retailers waiting to be released.
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VideoWatch: Boots boss Seb James on winning back beauty relevance
Boots UK boss Seb James talks about his ambition to make the retailer the UK leader in beauty personalisation and building its brand portfolio.
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VideoWatch: Shop Direct boss Henry Birch on rebranding and strategy
Shop Direct chief executive Henry Birch talks about the etailer’s upcoming rebrand to The Very Group and the business’ new strategy.
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Report StoreHigh Street Rebooted
What consumers in the digital economy really want out of their town centres
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Retail VoiceB2B ecommerce: the new market disruptor?
Following in the footsteps of B2C ecommerce trailblazers, innovative B2B brands are starting to build their online capabilities.
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AnalysisAnalysis: Can retailers survive the rise of direct to consumer?
Brands are increasingly cutting out the retail middlemen and selling direct to the consumer. How can retailers survive this growing retail phenomenon?
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Retail VoiceConsumers want instant gratification – are retailers ready?
Ahead of a panel on instant gratification at Retail Week Live, Vera Hartmuth of Salesforce looks at how the desire for convenience is driving retail today.
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AnalysisAnalysis: Is payment the next big retail differentiator?
With the launch last week of new payments service Laybuy in the UK market, Retail Week looks at whether ‘buy now, pay later’ will be the next big thing in retail.
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NewsGame ramps up arena expansion in transformation plan
After posting its first-half results, Game is focusing on its transformation strategy bolstered by the expansion of its Belong gaming arenas.
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AnalysisTech report: where to invest in 2019
Visual search, voice recognition, mobile apps and artificial intelligence will be key technology investment areas this year as retailers step up their digital transformation efforts.
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NewsInstagram trials in-app payments in the US
Instagram is trialling a checkout feature in the US that will allow for users to purchase items and manage orders on the app for the first time.
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AnalysisWhere do retailers stand in the rental revolution?
Across many sectors, consumers are shunning buying in favour of renting products. Against this backdrop, where do retailers stand?
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AnalysisRetail Week Awards 2019: Amazon – the perpetual people’s choice
Despite Jeff Bezos warning ‘Amazon will fail’ one day, shoppers have given it the Hitachi Capital Consumer Choice Award