All Customer articles – Page 104
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VideoWatch: Will Microsoft store launch a new fleet of flagships?
As Microsoft opens its first flagship store in Europe on Regent Street, the team look at what it means for bricks-and-mortar retail in the capital and beyond.
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DataData: Nearly two-thirds of shoppers back 1p fashion tax
Over half of shoppers say they would be prepared to pay a penny tax on fashion purchases to bolster the sector’s sustainability credentials.
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OpinionBryan Roberts: Sainsbury’s stores still a mixed bag
Against a backdrop of relentless discounters, a resurgent Tesco and a recovering Asda, Sainsbury’s put out its first-quarter update this morning, putting a brave face on what might be considered a tepid set of numbers.
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DataData: Half of shoppers less likely to visit checkout-free stores
Half of shoppers are less likely to visit a checkout-free store despite their growing popularity.
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NewsM&S launches food marketing campaign with ITV Weather
Marks & Spencer has launched a promotion with ITV Weather to highlight its fresh food credentials.
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NewsAmazon Prime Day to run over 48 hours for first time
Amazon’s annual Prime Day deals extravaganza will be extended this year to run over a 48-hour period for the first time.
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AnalysisTesco: How Lewis will untap new growth opportunities
As Dave Lewis’ turnaround of Tesco nears completion, he is turning attention to new growth opportunities. Retail Week looks at where he is focusing his energy.
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OpinionOpinion: Time to take a leaf out of Waterstones’ book
It seems a long time ago – some people won’t even remember it – that Amazon was simply an online bookseller.
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AnalysisHow 44 retail leaders plan to re-engineer their businesses
The next five years will be marked by investment in digital, in-store tech and head-office staff as retailers re-engineer their businesses for future growth, a report from Retail Week has found.
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NewsDecathlon launches 'cashierless shopping' across Dutch stores
Decathlon has launched “cashierless” mobile self-checkout capabilities across all of its stores in the Netherlands.
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Retail VoiceThe invasive ads hijacking shoppers’ online journeys
Shoppers find them frustrating and retailers know they are damaging, so take back control of your customer journey with measures to prevent interruptions.
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AnalysisAnalysis: How to treat your retail superfans
It’s not just pop idols or sports stars that attract superfans. Retailers have a contingent of hyper-engaged followers too. How can retailers take advantage of this brand love?
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NewsCo-op brings businesses together in new ad campaign
The Co-op has launched a campaign that brings together its three core businesses for the first time and champions its investment into local communities.
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OpinionOpinion: Tacky ads won't help M&S reach £12bn food sales
Marks & Spencer has long been a tale of two halves, with grocery on a seemingly unstoppable run while clothing and home floundered.
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NewsBoots launches loyalty card online to drive personalisation
Boots is rolling out a digital version of its Advantage Card loyalty scheme that will allow shoppers to access personalised offers via their mobile.
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OpinionOpinion: Don't believe the hysteria over till-free stores
We all know it’s only a matter of time before Amazon Go reaches UK shores. Trademarks have long been registered, the rumours have been flying and, having debuted in New York City earlier this month, it’s fair to say that Amazon has an appetite for urban expansion.
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NewsGoogle launches tool to help retailers boost customer experience
Google has launched a new online tool aimed at helping retailers improve their customer experience across channels.
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NewsAmazon partners with Next for click-and-collect
Amazon has partnered with Next to launch a click-and-collect service desk called Counter.
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NewsShop Direct launches agile customer service innovation team
Shop Direct has appointed a specialist, 20-strong team of advisers to help drive innovations across its customer service division.