All Customer articles – Page 101
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NewsSosandar sales soar following ‘aggressive marketing strategy’
Sosandar has posted a jump in sales following investment in its marketing strategy and broadening product ranges.
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Retail VoiceProviding a multi-sensory experience for your multichannel consumer
How retailers can use events and appointments to optimise the in-store experience
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OpinionMichael Jary: Driverless cars will change everything about retail hot spots
In his autobiography, Sam Walton described why he preferred a small propeller plane to a jet. The Walmart founder could fly closer to the ground and see how America’s towns and cities were growing.
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GalleryIn pictures: Smartech ‘Store of The Future’ saving retail from boredom
Smartech unveiled its flagship ‘Store of the Future’ inside Selfridges on Oxford Street last night, showcasing “ground-breaking makers, creators and start-ups” from the tech sector.
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OpinionOpinion: New retail growth requires an old-school ethos
One hundred years ago – prior to the industrialisation of retail – every retailer was by definition what I call a ‘customer-keeper’.
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Retail VoiceThe 3% rule that will transform your customer experience
Identifying small but numerous enhancements to your customer experience could help you dominate your market
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NewsBrexit fears threaten to put brakes on Christmas spending
Christmas spending is forecast to be lacklustre as concerns about Brexit weigh on shoppers.
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AnalysisAO.com and Lush setting the video benchmark
AO.com and natural beauty brand Lush are among the businesses named video leaders by Retail Week and Brightcove in the new Video Oscars report
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Retail VoiceHow to measure satisfaction in the new retail age
Customer satisfaction is key to retaining loyalty and driving revenue, but even in the digital age it’s hard to get a handle on feedback
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DataData: John Lewis’ look at how we shopped in 2019
John Lewis’ latest retail report has delved into the trends that have driven sales in 2019 and those that fell by the wayside.
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Retail VoicePrinciples of persuasion to tap into e-consumer psychology
Four key psychological principles that should be applied to ecommerce marketing to ensure high conversion rates
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Retail VoiceWhat does experience really mean?
Brand and retail consultancy Fitch’s Morgan Holt explains how to break down the concept of ’experience’ into something more usable
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AnalysisWhat retail supply chains must look like in 2020
Retail Week’s Supply Chain 2020 report reveals how retailers are winning in the first and final mile through analysis of the latest trends
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NewsSelfridges sales boosted by in-store experiences
Luxury department store Selfridges’ full-year sales were boosted by a host of experiential elements to lure customers in.
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OpinionMichael Poynor: Retailers must sing from customers’ new hymn sheet
I’ve been retained as a regular columnist by Retail Week for 25 years, half my career. Following my 50th work anniversary this week, my columns will become more ad hoc. This is not my swan song; my golden milestone is but a staging post on a retail journey that’s far from the finish line.
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NewsMarks & Spencer relaunches Per Una with marketing push
Marks & Spencer has launched the first big marketing campaign for its Per Una range in more than five years, coinciding with an overhaul of the sub-brand
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AnalysisAnalysis: Social media and partnerships will shape tomorrow's world
Highlights from the second day on the Retail Re-engineered stage at Tech. 2019 included a debate on what makes a tech leader and whether digital transformation really exists. Following on from day one’s five lessons, here are five more takeaways from day two.
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Retail VoiceEvery brand has a ‘Reputation Score’ – what’s yours?
Reputation.com’s Anthony Gaskell explains why keeping track of your online position – and that of your competition – is more important than ever in the feedback economy
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NewsZalando ‘boosts green credentials’ with sustainability initiative
Zalando is aiming to do more on sustainability issues by launching a feature on its website that will only suggest items from sustainable retailers.
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NewsRent the Runway CTO on why it shuns fit technology ‘gimmicks’
Rent the Runway’s tech boss has insisted the business will not use “gimmick” technology in a bid to help customers select the right-sized garments online.