All Customer articles – Page 96
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OpinionMichael Jary: Coronavirus brings a retail tipping point
In a crisis as big as this one, acting on the immediate challenges is critical. Thinking about the longer-term may seem impossible, or at least deferrable. But in many ways, it is even more important.
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AnalysisAnalysis: How coronavirus will change how we shop, live and work
It was on New Year’s Eve 2019 that the World Health Organisation’s China office first heard reports of a new virus sparking a rise in cases of pneumonia in the city of Wuhan.
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NewsCoronavirus: Ocado alters website algorithm to make deliveries ‘fairer’
Ocado says it closed its website yesterday for the first time ever so it could begin making changes to its algorithm to make deliveries “fairer” for would-be customers.
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OpinionCoronavirus: Cash, agility and customer focus will mark retail’s winners
The likely collapse into administration of Laura Ashley is not solely the result of coronavirus. The pandemic was sadly the last nail in the coffin of a retailer that has struggled to appeal to shoppers for some time.
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NewsTesco rations all product lines amid coronavirus crisis
Tesco is to place a restriction of three items per customer on every product it sells as part of changes to combat stockpiling sparked by the coronavirus crisis.
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NewsCoronavirus: Three-quarters of shoppers face shortages as stockpiling ramps up
Nearly three-quarters of UK consumers are struggling to purchase basic grocery items such as tinned food and toilet roll as shoppers increase stockpiling.
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NewsAsda temporarily closes counters and rations products to limit stockpiling
Asda has become the latest supermarket to begin rationing products to limit stockpiling and is closing counters to free up staff as the coronavirus outbreak continues.
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NewsAldi begins rationing lines as stockpiling continues
Aldi has become the first supermarket in the UK to effectively ration the sale of all lines as customers continue to stockpile in the face of the coronavirus outbreak.
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OpinionOpinion: Coronavirus – what retailers do now will define them in the future
As 21st-century consumers, we’ve gotten used to having the world at our fingertips. Then seemingly overnight, all the stuff we take for granted is in question – access to healthcare; groceries on shelves; the ability to travel, go to school, socialise with friends.
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AnalysisAnalysis: As we reach ‘peak stuff’, how should retail adapt?
Between Brexit and coronavirus, 2020 is so far shaping up to be a difficult year for the retail sector. But behind the stockpiling and panic buying, there is a growing trend that could challenge the very way retailers operate.
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NewsRetail sales growth hampered by storms, says BRC
Retail sales in February were hampered by three named storms during the month, according to the latest BRC-KPMG retail sales monitor.
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Report StoreRetail Briefing 2020
The outlook for the year ahead – from the potential for growth to the evolving consumer
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DataRetail Briefing: After retail’s worst year in history, what will 2020 hold?
This article was published before the onset of the coronavirus pandemic
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Retail VoiceHow ‘cost consciousness’ can lead to long-term savings
As retailers continue to battle for their share of the customer wallet, PwC’s Claire Fox explains how retailers can use cost-cutting initiatives to raise funds for essential in-store investments.
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AnalysisData: Grocery growth accelerates as shoppers stock up amid coronavirus fears
The latest grocery market share figures from Kantar show grocery spend in the 12 weeks to February 23 was up 0.7% year on year as consumers stocked up on essentials amid fears over coronavirus.
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NewsWalmart to take on Amazon Prime with subscription service launch
Walmart is preparing to launch a subscription service to rival Amazon Prime in the US.
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NewsConsumer confidence inches up for third month in a row
Consumer confidence rallied for a third straight month in February as wages and house prices rose, unemployment remained low and inflation stayed stable.
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OpinionOpinion: Ecommerce trailblazer Eva Pascoe on how tech is still transforming retail
Twenty-five years ago, Cyberia opened as the first cafe with full internet access in the world, located at 39 Whitfield Street in London’s Fitzrovia.
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NewsHalf of shoppers to avoid goods shipped from China as coronavirus fears rise
Nearly half (48%) of shoppers have said they would avoid goods from sellers shipped directly from China if coronavirus continues to spread.
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AnalysisUrban logistics: Will Ocado eco backlash kibosh city deliveries?
As Ocado finds itself embroiled in a battle with north London parents over its new urban delivery centre, Retail Week looks into the growing trend for city centre logistics.