All Customer articles – Page 97
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NewsAsda blames ‘challenging market conditions’ for sales slump
Asda has blamed “challenging market conditions” for its fourth-quarter slump in like-for-like sales, particularly in clothing.
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Retail VoiceThree ways to get ready for the new retail reality
The store is having a resurgence, says Salesforce’s Rob Garf, but there are some measures retailers need to take to stay ahead of the curve.
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NewsCBD products could be removed from shelves within a year
Retailers stocking any products containing cannabis extract cannabidiol (CBD) face the prospect of having them taken off the shelves within a year if they don’t gain regulatory approval.
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OpinionOpinion: Far from terminal decline, the physical store is entering a new age
Despite countless headlines to the contrary, the physical store is far from dead. In fact, in many places, it’s thriving.
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AnalysisAnalysis: Five trends for a winning business model to beat disruption
“The future belongs to those who prepare for it today” – civil rights activist Malcolm X unexpectedly hit on a business truth with this quote. Retailers and brands now face constant waves of disruption.
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AnalysisWhy the fear factor is the biggest trend in retail right now
From Brexit concerns to coronavirus and climate change, consumers have a rising sense of anxiety. How can retailers capitalise on the power of fear?
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Retail VoiceIs personalisation a passing fad or a customer essential?
OKI Europe follows the rise of personalisation and questions whether it delivers value for both retailers and consumers.
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OpinionOpinion: Retailers must embrace the experience economy lifeline
The retail sector hasn’t exactly entered the decade on a high.
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OpinionOpinion: Don’t drown your sorrows, there are lessons to learn from pubs
As another retailer collapses into administration, this time 140-year-old department store business Beales, perhaps store chains can learn lessons from another industry that has been through the mill.
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AnalysisLush's Mark Constantine: The retail rebel fighting climate change before Greta was born
As a journalist, you get a fleeting glimpse into the life of a retail CEO when trying to carve out a time to sit down and interview them.
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Retail VoiceOperations 2.0 is coming – are retailers ready?
As collaboration between human workers and intelligent technology ramps up, Cognizant explores how retailers can reimagine their operations in 2020.
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NewsShop Direct rebrands to The Very Group as it prepares for new phase of growth
Online giant Shop Direct has formally rebranded as The Very Group today as it prepares for the next stage of its transformation.
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AnalysisAnalysis: Department store Darwinism – how the fittest thrive
Department stores have suffered a dismal few years. Once-loved names such as Debenhams and House of Fraser are in the emergency room after their administrations and profits have evaporated at bellwether John Lewis.
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OpinionOpinion: The 2010s, the decade when retailers started to listen
The last decade saw many famous retailers go out of business. Names that we grew up with are no longer with us.
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Retail VoiceHow retailers can provide personalised in-store experiences
As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.
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NewsDebenhams recruits former BA exec as chief marketing officer
Debenhams has snapped up former British Airways executive Abigail Comber to helm its marketing division.
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NewsHarrods sets up permanent residence in China
Harrods is set to open its first store in China in 2020 amid growing customer demand.
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Retail VoiceWhat consumers want from delivery in 2020
Convenience and control will be the dominant delivery trends next year, with time-pressed consumers more likely to spend with retailers who are able to meet these needs.
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Retail VoiceCustomer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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NewsClimate crisis makes little impact to Christmas spending
Consumer spending over the festive period is hardly impacted by environmental issues such as climate change, according to a new shopper survey.